-
March 2024 by Moshe Lapidoth
Excellent lounge . Sandra the manger is very nice and extremely helpful. I was highly impressed by her positive attitude . Daniel the food manger was also very friendly and helpful. Overall the food was great and the place is very well maintained!
-
March 2024 by Kyra Dubinsky
This place is run very very well. Hats off to management. This is the first place in a long time I have felt them doing more than the bare minimum. The food offerings and drinks are wonderful. Staff is professional and attentive. It’s a luxury experience made accessible.
-
March 2024 by Geoff M.
I stopped by the Sapphire lounge for breakfast before flying out of town. It was a nice and fairly expansive space. Clearly it was relatively new, modern, and comfortable. The breakfast offerings were reasonable expansive but it was not wholly obvious to me how the beverage offerings worked. You can order certain hot items from your seat and can otherwise serve yourself. The location in the terminal is somewhat inconvenient but is not impossible.
-
March 2024 by Christopher Olivares
Best lounge I’ve been to in USA! I wish the lady who was hosting the massage chairs showed a bit more enthusiasm. I was stuck on the massage chair with foot rest on the (up position), told her I had to scramble my way out of it and she just nodded and said thank you her while she was talking to one of the waitstaff? food is great and brat time to go is early in the morning. Please TALK TO YOUR STAFF AND SHOW SOME COMPASSION!
-
March 2024 by Benjamin E.
I wanted to come a few times before I made an opinion. Without a doubt, opening week this place was amazing and was spot on. Great job with the decor and the lighting. The service was great and staff were super attentive. The glassware, silverware was top notch. The food offered at the counter was okay. Your typical fanfare items you can find at an airport lounge. However, the menu offers a very juicy burger with a side of crispy fires. There are showers available for those wanting to freshen up before you leave the airport. With that said, they did a great job opening, but I wanted to see if they could keep this up. Having had the last 6 months traveling in and out of Boston, I can say that they are still doing a great job. Service is still spot on, there was a couple of times I came and the oder at table was not working, but the staff made themselves available to manually take orders. I had to take away a star because the risotto and Korean Chicken Croquettes are horrible. The best way I can explain it is that it tastes like a mouth full of chemicals. (The risotto has a taste of burnt plastic and the Korean Chicken had no chicken, just a ball of breaded fried moosh). Having continually seen these 2 items there every time I come through, hopefully they'll change it up.
-
March 2024 by Ele Freitas
I went to the lounge today and I was attended by a server named Maira, and her service was fantastic.
-
March 2024 by Mark Ludwig
Amazing service from the crew, especially Eden at reception
-
March 2024 by Chris Jenkins
Visited 2.27 mid-day first time and really excited that Chase has upped the US Lounge game to match what's seen in Asia.. I switched from AA when they upped fee to $600 to access Priority Pass.. The lounge was a hike (near B40), but worth it (no moving sidewalks in Logan). Spacious with REAL FOOD! Work nooks, large tables for families, lounge areas, Quiet spaces/massage chairs, showers.. I needed change clothes and was provided the nursing room...vid attached for nursing mothers.. seems to have all amenities needed (baby bottle warmer, free diapers, comfy chair, sink) along with sleepy time music.. Found the entire space well thought out. Video posted separately as Videos not taking.
-
March 2024 by Melissa Kormesser
Unfortunately believe that i have left my passport at the lounge on the 27th. Airport lost and found stated i have to reach out directly to the Lounge. I called several times a day and no one at the front desk answers. Left messages and no response. This does not speak well for Chase as a brand.
-
March 2024 by Daniel Andrews
Is a great atmosphere with multiple comfortable spots.The food is more than what you’d expect in my opinion. They have health options and seem to cover most dietary options.On thing I’d like to see on the food ordering app is a place to inform of food allergies. But all the ingredients are listed very nicely
-
February 2024 by NA NA
This was easily one of the worst lounge experiences I’ve had - hands down. 30 minute wait to get in - and they didn’t bring my drinks ever the entire time i was there. They were out of coffee, and food was bad: Inedible, flavorless dan dan noodles, Off-tasting buffalo chicken, a weird, sandy-textured seafood chowder. Unseasoned ricotta toast. A decent gazpacho and blueberry buckle i guess. and of course they let me know next time it would be $75. Like I would pay that after that experience.
-
February 2024 by Roberta Barnes
Food and drinks were very good! I’d rate this lounge as good if not better than SeaTacs Centurion Lounge! I’d love to get the recipe for First Lighthouse cocktail!!
-
February 2024 by Andrew Sbrissa
Compared to other lounges nowadays, this place is 10/10. Ambiance, noise level, selection of food and beverage, all top notch. Love visiting especially with guests, everyone feels special!Compared to how it was just a few months ago, the soft product seems to be going downhill a bit. Staff turnover is noticeable (the professionalism of staff), not quite as welcoming as before (it was like a 5-star hotel before, so it was a very high bar set). Not quite as tidy and streamlined as before either. Mid-day rush and the hallway was packed with supply carts and shipping containers.All the food/beverage is great except for one thing: the espresso. It's metallic, oily, sour, truly worth going to Starbucks instead or another lounge. And it's been like this for several months now.I still give this place high high marks and it should absolutely be a stop for you. Hope it can keep up the strong reputation!
-
February 2024 by Kathy K.
Great vibe. Lots of comfortable seating areas. Perfect spot to wait for our flight. The seafood bouillabaisse was very tasty , chicken piccata was good though heavy on the noodles.
-
February 2024 by Olivia W.
Easily the best lounge in Logan airport - love the made to order menu and the drinks bar (both the alcoholic bar and the non-alcoholic sections had a lot of selection). Service is always great and the massage chair is such a treat!
