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January 2023 by Stacy M.
Citizens bank punishes it's customers by refusing to release their deposits in a timely manner and resets hold times by picking up the phone and replacing on hold.
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May 2022 by Bryan Phillips
Nice new location and great looking new branch, staff super friendly an helpful, right on way to MGH an redline stop. Across from MGH medical history museum an beside Harvard garden's. Used to be the hot pot restraunt.
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November 2021 by MSK
I came to Boston for Apostille my documents.Staff was very helpful in notorizing my document.
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August 2021 by Flor Maria Caceres
I had an issue with one of the atm machines in this branch but Michael took care of my situation quickly and effectively!!
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May 2021 by S.S.
Want to say a huge thank you to Michael J. Dasaro, he was very professional and kind. He def deserves a 5star review.Thank you, Michael.Sergiu
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September 2020 by Alex Sannas
Remarkable customer service. I really appreciate the time you 've saved me with your professional zeal. Thank you!
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April 2019 by Samantha M.
WOOF. I came in to do a cash advance from my credit card. I'm not a banking expert, but I have done these frequently as a non customer and BELIEVE the bank gets some type of fee from VISA. I've never had an issue completing one at any bank. I'd have also been happy to pay a fee to do so. Or if they simply didn't provide this service that would be fine. But they said they did - so, great. Anyways, I came in and everythings going smoothly and I present my ID. Refused. My ID is a state issued ID, and because it's not a drivers license, they wouldn't take it. Again, I'm not a banking expert, but I'm pretty sure banking has absolutely nothing to do with operating a vehicle so this shouldn't matter. It proves my identity with photo and is issued by the state of Massachusetts - just like a drivers license. I can fly using this ID - so why wouldn't I be able to bank with it? I've never encountered a problem elsewhere. Then, they asked if I'm a customer - no. The teller basically threw my ID and card back at me and said "we can't accept this ID". So if I was a customer, my ID would be fine and this arbitrary 'drivers only' rule wouldn't apply? Why not ask me if I'd like to open an account? Try being a little friendly? Further - their website explicitly lists that they DO accept state issued non-driver photo IDs. In fact, they accept an entire assortment of non driver type IDs - including a combo of student and work ID, passport, etc. - none of which they offered to me. I asked the teller who the manager is so I could inquire why I need to be a driver in order to use Citizens Bank services, and she curtly told me that 'he says you can't use your ID'. Ok, then who is his manager? Because this doesn't seem right.... 'I'm not telling you'. Okay. Whatever. I was considering opening an account here because it's convenient to my location, but never mind. EDIT: Heard back from Citizens on this and they won't provide an answer as to why my valid ID wasnt accepted, but simply provided this as their solution "a company can make up any policy it wants". They sure can. And I won't be banking there ever.
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April 2019 by Ryan Hussey
Kevin is extremely helpful. Thanks!
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November 2018 by C.R.Blaze C.
I want to hear a couple weeks ago opened up my account thought everything was good to go and try to use my account and pay bills today is going to close my account without telling me or why every time I would call customer service they said they would send me a letter for no apparent reason and I have a good credit record don't do business with them
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August 2018 by Connor N.
Had to stop in to get a form renotarized. They helped me instantly and they were incredibly friendly about it. I could not have had a better experience with this branch.
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March 2018 by Laura Truong
Great customer service the whole entire staff
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November 2017 by Morgan W.
The in-store experience is standard. Curt responses to answers and all associates are condescending and act as though you should have all the answers to the questions you're asking. If you try to call them, be ready to call again-and-again-and-again because just today I was hung up on 5 times before a person said "Thank you for calling...". There's better help elsewhere so unless you have the time, don't bother.
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October 2017 by LESLIE LAWTON
I love my bank!
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July 2017 by Debbie R.
The customer service representatives make time for me. Whenever I have a question, I can come in, sit down, and get an answer. The branch is located in the heart of Boston's Financial District. I pass it frequently, going and coming to work and to business appointments.
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July 2016 by Molly M.
After a few poor experiences with my branch of Citizens in NH, I came to this branch for help with a 401k rollover. Ana was SO helpful and attentive. It was a tedious process and there was a lot of back and forth, but Ana kept me updated and called to check in on my progress regularly. I was very pleased with her professionalism and level of attention.
