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June 2025 by Gaillard Duliepre
They n ver seem to have quarters and employees are not customer friendly.
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June 2025 by Josh Alt
This is the worst branch I have ever been... only one customer care on schedule on a Monday morning. Who is the branch manager? Someone needs to be held accountable. Poor and non existence customer service, waiting for over an hour just to add an authorized user to an account, this is ridiculous. I guarantee you if this branch was located in a different zip code, predominantly white neighborhoods the service would have been 10 times better. Shame on you Citizens bank, shame on you. Step up your service or close that branch altogether.
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November 2024 by Tee Tee
Poor management extremely rude & unprofessional workers. If I could I would give no stars period.
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October 2024 by Afrospot Events
Worst citizens bank have ever been to, all the workers just seating in the back office being lazy and super slow. The service is very bad. Took me 1hr just to cash a check. So if you no you don’t have time to spare I suggest you look for a different location cos they horrible out here
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August 2024 by Feliesha Bufford
These people are so thirsty to open accounts they are refusing to cash checks from the kids that work for the City of Boston. Yes the checks are drawn on this bank but they’re trying to make the children open up accounts. Yes the city issued them “success link” city issued identification. Went to Roslindale branch no issue they just gave these kids their money.
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January 2024 by Gokyu Phoenix
9:34am I'm standing in the bank after opening and account through citizens that was closed by them for them to only give me back my money in the form of checks that they won't chash. The bank manager s name is Sandy, she was and is extremely rude and distasteful. This bank Citizens took money from my other bank account only to close the account and not cash my check. This woman refused to cash my check after her and the other associate both after having my check verified wouldn't do there jobs. These people are not worth doing business with especially in such a dangerous area, coming out here to be treated like this . This place is a 0 on the rating scale. Pictures provided.
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November 2023 by Abyeewzer
Enjoy your bankruptcy
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August 2023 by Keyett Burton-Samuels
Very poor customer service, waited an hour to be helped by Maria Soto. She couldn't help me so she called the manager, Sandy Brandao Cardoso. Sandy had an attitude and called me "hunny" twice after I asked her not to! She then accused me of causing a scene by yelling which I was not. She also told me how my name was spelled on my debit card was not important. She deserves to fired! Don't go to this branch!
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June 2023 by J Lewis
Very poor customer service. I was sitting in one of the chairs waiting for one of the service members to assist me. Nobody came to offer assistance until I was there for 40 minutes. The gentleman told me nobody was doing financial services, and to write the date and time I would like to return. I wrote today's date at 9AM. I show up at 9AM and no finance staff was there yet again, and I was told that the guy who said he would make the appointment is a newly hired teller. That's absolutely no excuse. Post signage saying there are staffing issues and to go to another branch for help. I went to the 50 Adams St Citizens Bank in Lower Mills, and I will continue to go there because they were able to squeeze me in later on in the day. I recommend that nobody go to this Mattapan branch, and to go to Lower Mills instead where the staff members actually know a thing or two about customer service.
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January 2023 by Kervin Claude
Don’t waste your time going to this location. Whoever is managing this bank is doing a disservice to the community… If you signed up for a teller/banker job at least learn basic customer service skills. There have been many instances with in which the workers don’t know what there doing and if you inquire/correct them they have an attitude about it. They are consistently unwilling to help. This location is putting a bad name to Citizens bank. A major attitude readjustment is necessary.
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August 2022 by Shafia G.
Horrible.
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January 2022 by BosApollo
It’s 10:47am on December 31st. NewYears Eve is tonight and they have 1 teller working. I kid you not.Unreal.
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November 2021 by Shafia Gray
Horrible.
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October 2021 by wahab yusuf
It's been 20 minutes and still counting in here waiting on a customer service to attend to me and my wife with a 2years old of mine running around and no one I mean no one to even acknowledge our presence. It's simply unacceptable , bad banking services
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April 2021 by Giuliana Sarro
I would give no stars if possible! The person named sylvia has to be the rudest person I've had to deal with! It really seems that he/she does not like there job! I guess citizens does not believe in customer service! Really really horrible bank and employee!
