-
October 2024 by Tanairi González
Citizens Bank(s) are open until 4pm. I came to this location to have a new debit card printed, was told customer service loses at 3pm. Terrible
-
August 2024 by Familia Ramirez
I’ve been a customer at this bank for a while and have made several deposits and transactions in the past without issue. However, my experience today was incredibly frustrating. I went in to make a deposit to a business account, and the manager on duty treated me with rudeness and suspicion.
Despite having previously obtained a letter from customer service confirming the account, the manager acted as if I was trying to do something dishonest. When I explained the situation and referenced my past transactions, she accused me of lying, which was both insulting and unprofessional.
I came in expecting a routine transaction, but instead, I was met with hostility and disrespect. It takes a lot to get me out of character, but this experience left me extremely upset. As a customer, I expect to be treated with respect and professionalism, not suspicion and rudeness, especially from a manager.
This experience has made me seriously reconsider my banking options. No one should have to deal with such behavior, particularly in a place where trust and customer service should be a priority.
-
February 2024 by Jerry Watler
I like it here
-
June 2023 by Gordon K.
WORST. BANK. EVER. Avoid at all costs. Most frustrating and incompetent bank I've ever dealt with. My father had a HELOC and a checking account at Citizens Bank, and when he passed away, I paid off the HELOC and tried to close the accounts. I am my father's executor and I have all the documents (death certificate, letters of authority etc) to prove it. I live in CA and they have no branches here so I have to do it by phone. I've had many, many phone calls with them and every time I get a different story and they ask me for something new. I've sent in the info they requested by physical mail, email and fax, but they still won't close the accounts. It's a nightmare. And whenever you send them any new information, it takes several weeks to get posted in their system.
-
May 2023 by Google user
Okay it’s Friday 15 April 2023 don’t go do check over there one of the clerks did not give me a receipt back and took my two checks said it will come on Monday both never came on Monday so now I have to go back ask for a receipt ask her to track those two pay checks . She gave me 166 when I gave her around 500 dallors in checks
-
May 2023 by Da JawnFiji
Okay it’s Friday 15 April 2023 don’t go do check over there one of the clerks did not give me a receipt back and took my two checks said it will come on Monday both never came on Monday so now I have to go back ask for a receipt ask her to track those two pay checks . She gave me 166 when I gave her around 500 dallors in checks
-
April 2023 by Sabrina Berrouet
Okay it’s Friday 15 April 2023 don’t go do check over there one of the clerks did not give me a receipt back and took my two checks said it will come on Monday both never came on Monday so now I have to go back ask for a receipt ask her to track those two pay checks . She gave me 166 when I gave her around 500 dallors in checks
-
October 2022 by Angie W
Poor customer service. Whoever hired these employees must not understand what it means to have customer.service skills on their resumes! One of the tellers had a bad attitude, like leave it at home your at work now..took me over am hour and a half to be seen just to get a lock taken off my account. Ridiculous
-
November 2021 by e43vazs
DO NOT USE ATM, it did not give me the money I requested but printed a receipt showing the debited amount. My account was debited. Spending the weekend with no money in my account and no money in my pocket. Service manager put a claim in and stated it would be corrected in 24 hours. Day 4 and still waiting. Horrific banking services. Closing my account with citizens as soon as they credit my accout. YOU HAVE BEEN WARNED!
-
September 2020 by Brian M.
I'm choosing this branch but it applies to all branches. They are out of date. The ATM's are slow and the graphics are from 1990. One time I missed my train because the ATM was so slow. There should be more privacy at banks. I can hear the people next to me talking about the details of their transaction that is none of my business. It's stuffy. I hope the future banking is done differently.
-
April 2020 by Vanessa Morgan
The atm did not give me the amount i requested
-
April 2020 by Joseph Toledo
Very helpful and respectful
-
September 2018 by Kati Con
HORRIBLE customer service, everyone was on their phones including security took over 45 minutes just to get something notarized
-
August 2018 by Kelvyn Lopez
Rude costumer service
-
June 2018 by Gleann Cummings
The worst customer service ever!!!! They accuse me of having an fake ID..........after three incompetent people looked at it.
