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March 2024 by Mirkamran Abdullayev
I was treated very disrespectfully at the check out today. I asked for the store manager they said his name is Kyle but he was out that day (03/17). I didn’t want to make a “show” there, so silently refused to purchase and left. If you are someone who want to be respected (or at least not being treated badly), think twice before shopping in this place.
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December 2023 by Emily Sullivan
Buyer beware: this location has spotty internet and transactions sometimes do not go through. I made a return here and received a refund receipt and a clerk’s verbal assurance it worked. Nearly a month later I saw no refund on my credit card statement. I spent an hour on the phone to corporate where they confirmed the refund had not gone through but the rep couldnt redo the return on the phone. I called the Boston location with the hope they could do it on the phone-no; I had to go back in to the store. In short, hours of untangling took place. I had to chase the money I was assured had been given back and in the end not so much as a 10% coupon code offered for the major inconvenience. Check your statements and keep your expectations low.
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November 2023 by Qi lin
TERRIBLE shopping experience. NIGHTMARISH customer service. Absolutely astounded. When I went to check out, not only was their service horrendous BUT THEY CHARGED ME TWICE. REFUSED to refund me my money, stating that IT WAS NOT THEIR PROBLEM that they CHARGED ME TWICE. Had to call my bank and dispute a charge. WOULD NEVER COME HERE AGAIN. Go if you want to get SCAMMED!!
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October 2023 by Jenny Lin
Would give ZERO stars if possible. Worst shopping experience of my life. One employee was extremely rude to me and refused to refund my purchase. I asked for the manager but he refused and told me to get out and even threatened to call security. He charged me two times for an item and did not give me a receipt for the first purchase. He yelled at my mother as well, and was very discriminatory towards us. They only treated us with disrespect, as we were the only non English speakers there. The customer service is TERRIBLE, and my mother was offended and hurt. I am NEVER shopping here again.
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October 2023 by pia simon
This person named Kyle was my cashier and he was a RACIST and DISCRIMINATORY. He double charged me for my items and he refused to give me a refund. Refused to listen to what I was saying because I had an accent. And insisted that there was nothing he could do. Saw him treat the white customers behind me in a better manner. Worst customer service ever!!
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October 2023 by Cristy Chip
This was the worst experience ever. THEY STOLE MY MONEY. KYLE charged me TWICE the amount of my purchase and was so rude to me about it. Never even got my money back either even after confronting him. Never coming back.
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July 2023 by Anita Review
The worst customer service ever. I was about to buy a coat and a pair of jeans but walked out because the sales associate was so rude.
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May 2023 by Will Do
Rude serviceI was disappointed about the service at your store 1034.I bought something on 3/9. And find out you guys had sale . So my wife and I went back to the store for price adjustment. But the guy who help us was so unrespectful. He told us price adjustment only for 7 days. Then we said ok. How about we return it and then buy it again. Then he said you can and you guys trying to scamming the system. After he said that to my wife. I told my wife just return it and don't want it anymore. I told him we not trying to scam your system and we have right to return. You guys just had stupid policy don't make sense.
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May 2023 by Emily Totten
Employees were very kind and helped solve a problem with a tag. Really appreciate their help. Beautiful clothing.
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March 2023 by Winston Krupp
Experience was very awful, employees at the counter were very rude.
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February 2023 by Elizabeth K.
Worst customer service.I bought two jeans from Club Monaco and it was definitely unpleasant. The lady who seems to be a sales associate aggressively asked us what size we are looking for when we were searching for size 27 from the bulk of jeans. Since I know how hard it is to reorganize those clothes, I was careful in terms of finding the right size. Before I even finish looking, the lady was kept saying "no size anymore" when she didn't even look into the jeans. So we tried to look into it and she aggressively dedged the jeans, trying to stop us even looking into it. Also kept repeated "no more" when I could see size 27 on the bottom layer. So we just said "well, there is one on the bottom" and she looked as us like "huh whatever" and left.When checking out, cashier was asking "was there anyone helping you during today's shopping" and I told him this unpleasant happening and all we got was "got it" with such an indifferent looking.He never even asked who the associate was or tried to figure out further on what happened. At that point, I wasn't even looking for getting apologies.It was a very disappointing experience ever when it was my first time shopping in-store with Club Monaco.
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February 2023 by Neko
Really bad experience. I picked a sweater from sale area and the seller told me that it is the sale item, but when I check out they told me it is not on sale and he had a really bad attitude. No apologies for their mistakes and not even have any explain. The most important is that they are not being polite to their customers. It is totally wast my time and ruined my day. I will never visit there again!!!!!!!
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February 2023 by Alice Lin
Worst customer experience ever.An associate incorrectly processed my return so I called the store and was told that I have to go in person. I went in the next day. I was offered no help since they say it's an "online order" and I would have to call customer service even though the return was done in store. I called online customer service and was told that they can't do anything since the return was done in store.No one cares to help you resolve a mistake done by Club Monaco representative clearly. The back and forth phone calls, the time I wasted to go back in again, and the attitude I got from the employees at Boston Prudential Center store are so frustrating and disappointing. I will not shop with the brand again.
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February 2023 by Liz
Worst customer service.I bought two jeans from Club Monaco and it was definitely unpleasant. The lady who seems to be a sales associate aggressively asked us what size we are looking for when we were searching for size 27 from the bulk of jeans. Since I know how hard it is to reorganize those clothes, I was careful in terms of finding the right size. Before I even finish looking, the lady was kept saying “no size anymore” when she didn’t even look into the jeans. So we tried to look into it and she aggressively dedged the jeans, trying to stop us even looking into it. Also kept repeated “no more” when I could see size 27 on the bottom layer. So we just said “well, there is one on the bottom” and she looked as us like “huh whatever” and left.When checking out, cashier was asking “was there anyone helping you during today’s shopping” and I told him this unpleasant happening and all we got was “got it” with such an indifferent looking.He never even asked who the associate was or tried to figure out further on what happened. At that point, I wasn’t even looking for getting apologies.It was a very disappointing experience ever when it was my first time shopping in-store with Club Monaco.
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January 2023 by Nicole B.
I really liked this location. It was clean and everyone was helpful and knew what season each piece was. They were nice and welcoming. I am not sure why the others have commented in such a negative way. I was dressed up when I went in, so maybe that helped. Two out of the three associates working knew every piece by name--that is impressive.
