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November 2023 by Byron S.
To date, WORST EXPERIENCE! Not worth shopping here with all the other stores around! On top of other poor encounters with shoppers and staff, noted below, Today 11/19, my car was scratched in the very front parking spot, less than 20 minutes of going in for coffee. Other Experiences:Food = Ok, watch dates on all items. Shelf life not always as posted on the products. Service = Mediocre at best, every associate always looks angry, unapproachable. Ambiance = Ehh...It's Allston/Boston, don't expect friendly people.
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June 2022 by Dominique G.
This is a great store, with lots of less-common items that my family likes to eat. However, my review today is about one cashier. I go there often, and EVERYONE there has been GREAT...except for this kid. I checked out my groceries around 11:45am today, 6/5/22. She didn't have a name tag on, so i will describe her: teenager, straight hair with lighter dyed front parts of her hair and multiple nose piercings. The person in front of me was an older lady, and after she cashed out, the lady had to ask the cashier to help bag her groceries. The cashier reluctantly started helping, but filled one bag with what looked like 20 cans, before the older lady asked her to not make the bags so heavy. The cashier let the older lady do most of the work. When it was my turn, a bagger appeared, Mohammed, and he was awesome. The cashier didn't say a word to him or to me the whole time, even though we both said hi to her. Then, the cashier started bagging some of my stuff, and actually put heavy boxes of drinks on top of chips. Mohammed did most of the work, excellently. After mashing multiple bags of chips, the cashier turned and sat in the thing that holds plastic bags. I have been a teacher for a long time, mostly at the high school level, and I have tremendous patience with teenagers. However, this girl does not (yet) have the maturity to work a job where she interacts with customers. Please do everyone a favor, and give her hours to one of the many hard-working employees at that store.
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April 2022 by John F.
Brett was especially helpful to us near closing time as we were looking to get a some new CharlieCards and load them up for an early start on public transit next morning.
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January 2022 by Qme Z.
Not sure when they renovated but it is sooo much better now. When I first moved to the area about 4 years ago, it was a horrible excuse for a supermarket and I never went back. Last summer I stopped in here to grab a couple things since I didn't want to drive far and I was impressed with the selection! They have a wide selection of produce that is fresh, a decent organic section and the shelves are well stocked (as well stocked as a grocery store can be right now). They also have prepared foods like pizza, chicken wings etc. the store is pretty clean except sometimes the self checkout stations get a little gross and they aren't wiping them down at all throughout the day. Now I shop here pretty regularly for groceries instead of trekking to Trader Joe's or Wholefoods.
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January 2022 by Qme L.
Not sure when they renovated but it is sooo much better now. When I first moved to the area about 4 years ago, it was a horrible excuse for a supermarket and I never went back. Last summer I stopped in here to grab a couple things since I didn't want to drive far and I was impressed with the selection! They have a wide selection of produce that is fresh, a decent organic section and the shelves are well stocked (as well stocked as a grocery store can be right now). They also have prepared foods like pizza, chicken wings etc. the store is pretty clean except sometimes the self checkout stations get a little gross and they aren't wiping them down at all throughout the day. Now I shop here pretty regularly for groceries instead of trekking to Trader Joe's or Wholefoods.
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January 2022 by Courtney N.
To me, stopping at a Star Market is always unique because I don't live close enough to any to justify the trip just to shop at one and I have fond memories of them as a kid (before they rebranded in my area to Shaw's). I was surprised to see a low overall rating for this location as I really liked it. I found it clean, the aisles were clear, the displays looked nice and they had a wide variety of take home foods. I ended up buying my birthday "cake" (which was just a gooey delicious slice of triple chocolate cake) here and also found some great prices on cat food and brisket. Yes, my trip to find a birthday cake had me come away with a brisket, cat food, bacon and a slice of cake. And it was well worth it. Prices are a little high, although I attribute that to prices in general having gone up and it being the Boston area where everything is higher than closer to home. My one issue was the self scanning where no one was monitoring and it was very sensitive to things ringing twice so we had to wait to get help. Maybe because it was evening and quieter so no one was actively monitoring, who knows. Anyway, I'm always happy to stop at a Star Market. If you're in the mood for Afghani food there is a wonderful place (Ariana Restaurant) located basically across the street that I also totally recommend.
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December 2021 by Dennis T.
I visited the Star Market on Western Avenue in Brighton tonight around 6 PM and the cashier's name who scanned my items is Edwin. I went to the register and there was a woman in front of me who only had two items on the conveyor belt. He scanned hers and started scanning the items that I had placed on the conveyor belt. She said "those aren't mine". He said " You two aren't together?". She responded "no", then he said to me "register #8 is open". I said "most of my things are already on the conveyor, so I'll stay here". He scanned my 47 items and after I paid, he didn't help me bag any of the items. I had my own bags and while I was bagging he had the audacity to check his phone. Another person arrived and he rang up her items as they piled up with my remaining items. He then bagged her items since they were mixing with mine. I can't believe he didn't offer to help me bag my items! Star Market needs to more closely monitor their cashiers as they are the face of the business. Looks like I'll check out Stop & Shop
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May 2021 by Joseph M.
I just had a very unpleasant encounter with the checkout clerk. I pointed out to him that the discount sticker should be applied to the lowest price that was on the item, but he kept on saying I was wrong and that he's right because he's been there forever. Instead of holding up the line over one item, I said I will decline in buying the item and I started walking away. As I was walking away, he just started to insult me. I've been going to this star market for roughly a decade, and I've never had such a bad encounter until now.
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February 2021 by Chris M.
I went in specifically looking for sardines. I could not find what I was looking for but happened to pass a man that worked for Star Market. He was more than helpful pointing out that for some reason sardines were split into two locations on the same aisle. Go figure. I would never have figured that out on my own. I had to be impressed with the customer service. I did not find the brand I was looking for but there were a number of options available to me. The store looked like it had been updated. I noticed that they now had 5 self-service registers at check-out. The store was clean. This location is rather pricey. I prefer to shop at Trader Joes or Shop and Stop but I figured I would give Star Market a shot. All in all, if I needed something, in the future, I would return to Star Market because of their selection and customer service despite the prices.
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January 2021 by Margot D.
It has been a long time since I have been at this location (at least 6 or 7 years) but I was nearby yesterday and ran in for yogurt; I left with $40 worth of groceries. While some of the characters outside might be interesting (there is always something happening at this plaza, yesterday it was a bunch of guys yelling at each other about something), parking is plentiful and you can park far away from the store if you don't want anyone just pulling in quickly and banging your car. Best thing about this location is how much space there is between the registers and the aisles themselves: many stores - not just Star/Shaw but the others - have just a few feet of space and trying to get through is tough even without a cart. Not here, lots of room to move around whether you are going aisle to aisle of heading to checkout (or just do self checkout, it is quick).
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October 2020 by Noodle B.
Stopped shopping here due to Star Market's total disregard for COVID-19 protocol. Multiple employees not wearing masks or wearing them wrong. People preparing food with their noses out. The last straw was when a bagger without a mask chatted with the cashier the entire interaction and all I could imagine was his spit flying on to my apples... Star as a corporation probably doesn't support their employees very well (especially during a pandemic) hence why management probably doesn't enforce these rules. Just don't give your money to them, they don't care about your health or their employee's.
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March 2020 by Brian M.
Coronavirus going around city shut down and employees still not washing hands. People working ahould be taking this seriously considering theyre people without pay that would take their job and wash their own hands. Im in the bathroom and employee walks out the pooper, past me and doesnt wash hands. Clearly this importance not pushed on employees. Disgusting any day but especially now
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December 2018 by Peggy F.
Can we do less than 1 star. I would if I could. First of all, the prices are higher here than other locations. They think the neighborhood has Harvard money. Employees: hike.except for a few, (Franz, Mohammad, ashwani, Nidea,) are horrible.Jay, manager, is miserable. He hates his job, customers and fellow employees. Why they have him work there is mind boggling. He is nasty to customers.Eva, customer service, oxymoron. She is nosey , unpleasant and very argumentive with customers Another, Why is she working there? I would rather drive 5 miles to Waltham to shop and I live 4 blocks away.Z
