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January 2023 by Deedee M.
The people who work in here are rude! The items are disgusting & unsanitary. Most things are out of date or if they are "good" you'll still open a store brand can of green beans & it'll look like this.The store & corporate handled this situation completely wrong, including sending me back to the store to retrieve this disgusting can so they could test it. Then being called the next day being asked to drop it off The lines are always long as hell; just drive further out to where they care about their customers
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December 2020 by Angela A.
They don't carry many of the things I want. Simple things like diced tomatoes aren't always in stock. The supply of meets is gone by mid morning on weekends. Produce is not great. Customer service is good though.
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May 2020 by Katherine J.
Although this location is small, it is often my go-to for any quick pick ups I may need. I went in today for a few things, and when I was checking out, the cashier and bagger that we're handling my items did not have masks nor gloves on. I wouldn't normally care, but with COVID-19 being present and wearing masks is now a requirement I am rating this location a 1. Clearly management is not caring enough to ensure their workers are safe, or even their customers for that matter. Or, these girls simply get to do what they want and don't get spoken to about it. I can't imagine what else they let slide behind the scenes.
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February 2019 by Ray D.
NEVER SHOP HERE!!!! they have zero experience in this store! I had the worst experience in check out. I am happy that s&s still has self check out, but there was no one there to trouble shoot issues. This happened to me in two self check out lines i entered. Finally an attendant came by and said she would have someone come and assist. But she did not get anyone, she went to the closest cashier and began bagging! I then moved to a cashier line where the cashier did not know how to process someone looking to buy a credit card. Finally he left in disbelief and the cashiers wanted to talk about how to do that kind of transaction and to clear his sale off of the register. Meanwhlie, the line grew from two people to six. They did not get it together until i finally asked them to keep it moving. Of course instead of realizing the importance of customer service she snarled and rang me up with attitude and very slowly. This was all noticed by the floor manager 'Bob' who did absolutely nothing to help along the situation. By the way, i forgot to mention, 3 cashier lanes (1 with a closed sign) and 4 self check lines (2 of which needed attendant assistance) at 5:15pm on a Friday evening. Whose bright idea was this? Soooo, poorly managed and equally terrible is the lack of knowledge the employees have about their jobs and customer service. Shame on you stop and shop for allowing this to happen!!
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October 2018 by Linx B.
Worst run grocery store I've ever been to. Long lines, never has enough registers open. The self-serve registers are fine except for the fact that the attendant who's there to oversee them won't lift a finger to help bag and move the customers through. Deli counter doesn't fill pick up orders despite the fact that the option is available and the computers receive your order. Terrible customer service all around.
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August 2018 by Lynn D.
The worst S&S. No real bakery. No fresh fish/seafood. I live minutes from here yet I have to travel to Quincy to get a bottle of wine and a fresh piece of fish while shopping. I guess certain folk don't need certain things.
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August 2018 by Kamisha D.
I went to do my usual grocery shopping this evening got done collecting my items starting working my way to the registers, once I get close enough I notice there is only 1 register open for all items, 2 registers open for 12 items or less and 3 registers open for self service. My main issue is once I notice the line for the regular register ended close to where the self service lines were and several black shirts standing around not doing anything about it. Me along with several other customers had to ring and bag our own groceries which I have no issue with if that was the amount of items I had to be at that register. But to ring be made to stop because the line is full of your groceries and now you have to go and bag with 3 at that time black shirts standing in the area seeing clearly assistance was needed. I felt worst for the elderly woman with her handicap child in a wheelchair doing her best to handle everything. At the end of the day there are several people in this world looking for work and can't find it while we have people like the ones I encountered today with positions they are clearly abusing. This place truly needs a reface of their front workers I can't say the whole store but definitely the front workers.
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April 2018 by Dave C.
Horrible. I saw a display with nacho chips that had no utensils, gloves, napkins, or plates. Anyone could reach in with their handss if an unaware child reached in, they would be open to disease. I told two nearby workers about it. One of them said "I wouldn't buy that s@it" and they went back to talking. The display didn't even advertise the brand of chips. Poor management and concern for the public.
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February 2018 by Sean J.
Might be one of the more revolting grocery stores I've ever been in, which is crazy given it is a major non-discount chain, located in one of the more affluent areas of a first-world country. It always smells like rotten meat and produce in here, and most of the shelves are semi-bare. The source of the smell is apparent when you get to the meat section, where most of the poultry is leaking or covered in sticky blood, and 90% of the beef is already grey. On top of all this, there is always only 1-2 cashiers moving at a snail's pace, and the prices are on par with higher end stores like Roche Brothers. This place is the pits, and should only be visited in times of desperation.
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July 2017 by Jeffrey C.
This is a garden variety grocery store. It is serviceable, but not great. I like that there are always friendly staff members who are willing to help when I need something. I like that there is always plenty of parking and there is always a shopping cart available (unlike at the Stop and Shop in Jamaica Plain, where there is never a cart, and all the shopping carts that do exist only have three functioning wheels). This store generally carries 80% of the things I want to buy. Unfortunately, this store is also missing a lot. There is no aisle dedicated to offerings of Nature's Promise, which is Stop and Shop's store-brand organic line. Neighboring stores in Jamaica Plain and Dedham both offer that. There is no option to scan as you shop, which makes checking out a much longer wait than it is in Quincy or Dedham, which both offer self-scanning technology at the door. Both Dedham and Quincy also sell wine and beer in store. That may be harder to do in the city given regulations, but Dedham is just much more convenient for me given all the reasons above. I'd want to make this my neighborhood grocery store since it's close to where I live, but for now it's worth it to me to travel to the next town over for a better selection.
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August 2016 by Keavin J.
I called the customer service line to ask a general question regarding cashing money orders at their location. The gentleman who I was directed to, answered as if he was answering his personal phone. He answered with a unenthusiastic "Hello." Due to his tone, I wasn't sure if I even dialed the right number. Then continued to speak to me as if my call meant nothing. When I call well established organizations, I expect a certain level of professionalism. One cannot work in customer service and have no customer service skills or qualities. Just some advice. I'll still be purchasing my groceries from this location, they always have great deals.
