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January 2024 by Kari Allaria
If I could give zero stars, I would. They are refusing to exchange a pair of shoes that I ordered for my daughter for Christmas. I got her the wrong size and they won’t let me return them or exchange them. I missed their ridiculous 30 day policy by one day due to this being a Christmas gift and they will not allow me to return or exchange a $110 pair of shoes that my daughter cannot wear. Every other company I’ve ordered from extends their return policy during the holidays. Unbelievable that they are refusing to accept an exchange even!
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December 2023 by Bruk Mesfin
Weekday at 4 pm store looked 20% full but was told I have to wait in a line(an empty one) to come in.( The security guard who informed me was nice about it )…..No thanks
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November 2023 by Sherry Z
Awesome designer store, the shoppers have a good taste. To name some of the brands they have in store: Stussy, Marni, GANNI, Off-White, Maison Margiela, Proenza Schouler and Canada Goose.Customer service was not bad at least for me.
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November 2023 by Isaac Millen
Would be zero stars if possible. Terrible customer service! Said they would cancel an order and it ended up shipping it anyways. Now they won’t respond to any emails.
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October 2023 by Mathieu CARTIER
Shop different !!Very Nice series of shoes and clothes with great playlists
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October 2023 by Carolay Ponte
I ordered a por of shoes they sent me the wrong item … and they don’t have costumer service to help. I got a number and an email to text but they don’t answer …. If you value your time and money. Don’t get shoes from this company
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October 2023 by Nanna Mel
Wish the cafe was downstairs since it’s actually quite good. The employees (only went once) gave off snobby vibes unfortunately
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July 2023 by Ward Doornbos
Always love stopping into Concepts to see some cool shoes, and they recently opened a cafe at the top of the store. Very cool concept and the staff is amazing, very kind especially at the cafe!
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June 2023 by Juan Perez
Extremely rude security didnt't let us in even though the store was half empty. Is my money no good here? felt discriminated..
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June 2023 by Sam Johnson
Great selection, all items are priced at retail
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April 2023 by Lei F.
Being from NYC there are tons of sneaker stores, but every time I've come to Boston I come here because I've always walked out with something in hand. They have a large female apparel and shoe section. The folks working in the store are always attentive and I'm very appreciative of that.
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March 2023 by Danny
Probably one of the worst stores when it comes to shoe releases and the way they go about handling them
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December 2022 by Joshua Tsujimura
Terrible customer service. Backdoors all shoes and even cancels raffle wins…
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December 2022 by Donita
Won a pair of shoes via SNKRS and pickup was from 10am-7pm. Got there at 9:40 and the line was pretty long. Lobsters so I was pretty excited.But they waited until 10:40 to let the first person in. Employees were outside taking pics of the line and chatting with each other while we were waiting. They only began letting people in as soon we went up and asked when they would start. People have other commitments so it would have been nice to open when they were supposed to. Hope the next release is better.
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December 2022 by Victor Mendez
On 12/3 picked up the orange lobster dunks. Once I got home I opened the box to find out they gave me a size 13 and not a size 11 as I requested when I won on the SNKRS app. on the big fancy box it said a size 11 but the shoe inside was a size 13. Very disappointed and unprofessional to who ever switched out my size.