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May 2023 by Noelle Lee
I have been a loyal customer at Crush Boutique for many years now, often buying the Misa, Greylin and other local brands online then picking up in-store! The large earrings and purses are really great finds under $100. The owners will even respond free of charge for your major outfit selection questions on e-mail (it's a nice thank-you to support their shop and buy something nice afterwards since other style consultants will charge $150 for this 15-minute service). I actually think Crush is really well-priced and am confused about reviewers who say it is overpriced. The nice storefront, curation, owners and staff who love what they do and feel connected to the brands are all above and beyond!In the photo, I am wearing earrings and a Misa Los Angeles dress from Crush Boutique.
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June 2022 by Brittany R.
Could not say enough good things about Crush! From their beautiful pieces to the wonderful staff. I live in the neighborhood so I often go to the shops on Charles Street and find that Crush is always on trend. Not only that but I had unfortunately run into an issue with my online order and it wasn't any fault of the store but due to the delivery of the package. Rebecca, one of the owners was incredibly kind and responsive in helping to resolve the issue and truly went above and beyond to deliver exceptional customer service. Service I did not think existed! I will definitely be back and more frequently because between the store and the staff, I do not think I could have purchased from a better boutique!
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January 2021 by Ewen Browne
The staff We had a terrific experience! The selection was amazing and we found exactly what we were looking for!
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January 2021 by Sion Larson
The staff couldn't be more helpful and knowledgable. Everyone should stop in!
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November 2020 by Angella L.
Crush is a great little boutique on Charles Street that has trendy women's clothing and accessories. I usually shop at Bloomingdale's, Nordstrom's, Lulu's and Revolve. Crush stands out because it always has in-season pieces at affordable prices! I feel confident that I can walk in, buy something and know it will be in style. They have great small handbags, too under $100, which I highly recommend checking out.
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February 2020 by Bljbarn barnette
Way too expensive
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August 2019 by Amy Dodds
The cutest store and the best service!!
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January 2019 by Delete My A.
Some of the items are poor quality and the fabric will collect pills as soon as it makes contact with anything. This changes the look of the garment to sloppy and there are no cash returns ever and no credit returns for a garment that you wore - even if just that morning until you realize at work that your garment is all pills.
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August 2017 by Carolyn C.
This review just pertains to the customer service, not the clothes. I just spent about 15 minutes browsing in this store. There are currently 3 employees in the store, and I was the only customer, yet none of the 3 could be bothered to even say hello, let alone ask if I needed any assistance. The store being devoid of customers makes sense given this behavior! Taking my money elsewhere....
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March 2017 by Cortnee C.
Fun little boutique - don't miss it if you're walking in this area. Lots of chic clothing and the shop staff is happy to help!
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March 2016 by Mary Collins
Great and on-trend boutique in Beacon Hill -- unique and stylish pieces that you can't find other places. Salesperson was also so friendly and helpful. Bought a few sweaters and accessories. Prices were not outrageous. Will be back!
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September 2015 by Tracey Maculaitis
We love going to Crush - never miss a chance to stop in when we are in the area (we live in Connecticut) gorgeous clothes and a great staff!!
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August 2015 by Flo O.
5 stars for great selection with new shipment every day during the week (both locations) for those who have a lot of money and little time to shop. Kayla is extremely sweet, kind and helpful. She would make your shopping experience one of retail therapy. She made sure I tried on everything that might work for me despite the fact that they were already closed, and was very helpful in selecting the best items so that I wouldn't be spending than more than I was comfortable with. I especially appreciated it because I was flying out the next day and needed some new clothing. One time I got a dress there and discovered that the silk was running so thin in some parts of the dress that it was almost torn. They were apologetic, didn't give me a hard time at all with the return, and was super helpful in helping me find things to use up the credit at a later visit. 4 stars for those who might be a bit more price sensitive: I learned that Crush's pricing could be more expensive there than from official sites or nordstrom where there is a more established customer service system/policy, when I was shopping for a number of bridesmaid dresses and wanted to be careful with my best friends' money. Recently, I got a dress on sale and an additional 20% off was applied (as a reward from a prior purchase that exceeded $500) at Crush. The final price was still higher than that on the official site where the same dress was also discounted. Aside: As a faithful yelper, however, I would like to report an unpleasant return experience at the Newbury Street location. This time the garment didn't fit me as expected with the undergarment that I didn't have during the time of shopping. I expected that it would just be another easy procedure. I handed over the garment, still in tissue wrap and the receipt, to be respectful right away, and looked around some more. A few minutes later, the salesperson (who later introduced herself as the assistant manager of the store) approached me and said she wasn't sure if she could accept my return. Notice that it was a full-priced item with a 20% off reward from a previous purchase of more than $500 and is independent of any sale. I was shocked because I was not told that I wouldn't be able to return an item if a "reward" has been applied. It turned out she was confused. I appreciated that she called the other store to find out what she could do, but it caused me more time and discomfort than it is acceptable. I was accused of not mentioning that a the reward discount was applied to one of the full priced item. Honestly, I handed the receipt over. As a customer, I didn't know I was expected to present my case during a return, specifying how discounts were applied, on one of the many items I have purchased from them, based on some arbitrary rules that are ONLY relevant to the company's interest in revenue seeking. Of note, their reward program provides an incentive for people to buy more than they would each time and come back more often than they normally would, i.e., spend $500 and you'll get a one-time reward of 20% in the next purchase of any amount EXCLUDING transaction using store credit. Once I cleared my head and stated that a return should be honored because it was a full-priced item with a 20% off reward from a previous purchase of more than $500 and is independent of any sale. She said she still needs to ask someone else what to do. I lost my interest in looking around immediately. She said over the phone, ".... but I don't know how to figure out how much to apply to the store credit". Let's be real. It was a full priced item discounted at 20%. I took out my calculator, punched in the numbers and showed her. She kept repeated on the phone she didnt' know how to do that. Honestly that was SUPER frustrating. I tried to keep it together but being appreciative, when she introduced herself as an assistant manager as if it would help earn some respect. Honestly, how
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June 2015 by Gail C.
I came there to buy smth for my friend's b-day party and walked out with the cutest cocktail dress. great thank to staff for helping me with my choice and... P.S. maybe the party had such a great success thanks to my awesome look:)
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January 2015 by Meghan O.
I love this shop - they carry a great mix of high/low, and the owners and employees are always very friendly and helpful. Their location in Back Bay also carries a slightly different collection, which offers nice variety. They even offered to help me special-order a line of bridesmaid dresses for my sister's wedding. Ultimately we ended up buying a dress elsewhere, but I can't say enough about how wonderful these stores are. If you're looking for a dress, swimsuit, jeans, or top - skip North River Outfitters with their terrible attitudes and business and shop here!