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September 2023 by Patricia Yusuf
I reached out to this CVS pharmacy as we were preparing to send my daughter on a study abroad program. Just an hour before arriving, I was able to confirm with the pharmacist that they had enough of the medication to fill the prescription (several months supply). I had gotten clearance from our insurance company and the prescription written by her allergist was transferred over from another CVS location. When I got to the register to pay, I found that the generic was filled as opposed to the brand name. I was concerned since the paperwork we had prepared for customs did not have the generic name listed. The pharmacist told me that the doctor requested the generic. I knew this was not true. She said that she could not sell me the brand name unless the doctor and insurance authorized it and that I need to call them to get an updated prescription. I ended up leaving the medication and my daughter traveled without her supply of medication. When I called my insurance company to sort it out, they confirmed what I already knew…the pharmacy worker was not telling the truth. It was a cruel thing to do, especially given the circumstances. I have no idea how I will get the right medication to my daughter since this brand is not available in the country where she is studying.
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April 2023 by Megan Zalenas
I recently switched all my medications over to CVS, given CVS is much more prevalent on the East Coast compared to Walgreens. Also, my drug plan made CVS a preferred pharmacy, so it was worth the cost savings.The pharmacy here is located inside of Boston Children’s. It’s located on the second floor near the gift shop. The location is NOT a full-service CBS. It is mainly a full-service pharmacy with a small selection of common OTC products.They are open later than most locations, given the demand and the fact that there is an ER right downstairs. My only complaint is I wish it was 24-hours. The ER ALWAYS discharges you in the middle of the night with no way to fill medicine. I’d love to see them go 24-hours or install a self-service kiosk that stocks common medicines. It would be helpful beyond belief!The pharmacists here are all highly skilled, professional, and dedicated to their job. They know the stakes are a bit higher given it is serving a Children’s Hospital. They know the needs of their clientele are more unique than your typical pharmacy.I’ve had physicians special order medication’s by brand. Most pharmacies make it difficult. Here, they’re happy to order in whatever is needed if they can source it. They had my special order medicine in stock the next morning.The pharmacists truly know their stuff and will bend over backwards for their patients. I had to have an emergency surgical procedure in the emergency room late at night.My doctor ordered pain medicine. They were out of the desired medication. The pharmacy team took the time to work with my doctor to find a suitable alternative so I would not be stuck in pain.They truly take the time to ensure you are taken care of. I have yet to visit any other pharmacy that runs so smoothly and with such a high level of care for their patients.
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April 2023 by Megan Z.
I recently switched all my medications over to CVS, given CVS is much more prevalent on the East Coast compared to Walgreens. Also, my drug plan made CVS a preferred pharmacy, so it was worth the cost savings. The pharmacy here is located inside of Boston Children's. It's located on the second floor near the gift shop. The location is NOT a full-service CBS. It is mainly a full-service pharmacy with a small selection of common OTC products. They are open later than most locations, given the demand and the fact that there is an ER right downstairs. My only complaint is I wish it was 24-hours. The ER ALWAYS discharges you in the middle of the night with no way to fill medicine. I'd love to see them go 24-hours or install a self-service kiosk that stocks common medicines. It would be helpful beyond belief! The pharmacists here are all highly skilled, professional, and dedicated to their job. They know the stakes are a bit higher given it is serving a Children's Hospital. They know the needs of their clientele are more unique than your typical pharmacy. I've had physicians special order medication's by brand. Most pharmacies make it difficult. Here, they're happy to order in whatever is needed if they can source it. They had my special order medicine in stock the next morning. The pharmacists truly know their stuff and will bend over backwards for their patients. I had to have an emergency surgical procedure in the emergency room late at night. My doctor ordered pain medicine. They were out of the desired medication. The pharmacy team took the time to work with my doctor to find a suitable alternative so I would not be stuck in pain. They truly take the time to ensure you are taken care of. I have yet to visit any other pharmacy that runs so smoothly and with such a high level of care for their patients.
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October 2022 by Phili Bonyo
The service at this CVS pharmacy is terrible and nobody (particularly management)takes responsibility!! The prescriptions are never on time as promised for pick up. The staff doesn’t realize it costs us $10 for parking at BCH every time we have to pick up if prescriptions. This adds up pretty fast and it’s unnecessary. Also today the lady at the pharmacy said the delay was caused due to my daughters dosage increase. Total bull they have me the same dosage I had picked up prior month ?♀️ . CVS should do better when hiring competent staff and managers
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October 2022 by Brown brown
Fast service all the time !!
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November 2021 by Vincent Y.
Went here to purchase cough medication. They are sort of slow when it comes to going over to the self check-out to check for age. Had to spend like 5 extra minutes here because they are either understaffed or don't pay attention.
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August 2020 by jay soto
I tried to call this store and if it 24 hours it should have a 24 hours phone service ready to answer so sad why have a number to call if your not going to answer always busy poor service
