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February 2025 by Cricelia
Touching basis for the whole store in one setting.
pharmacy is closed every day from 1:30-2 PM
Pharmacy 90% out of the time rushed and poor customer service etiquette in many ways. What ever is bothering them at work should never be brought on to the customers. The work load seems heavy but again, not the customers problems.
We should never see, deal, or sense animosity from any employee on to any customers. Yes some customers will back fire and mirror their behavior as the rudeness seems to be the custom here and yes many have health issues that don’t allow customers to be patient. Many are sick, in pain, suffering some sort of health condition and I’m sure it’s 1-2 customers perhaps a day of that may be hard to tolerate.
As a pharmacy they should be practicing extreme patience and training with difficult situations.
There is one gentleman pharmacist that was very friendly with customers then I noticed a change in his personality. I can only guess that the jolly personality and CS ethic wasn’t tolerated by other employees on the cvs grounds at Charles river plaza.
I have helped more customers on the floor offering help or simply letting them know to flag me if they need help in particular to the elderly and or handicap. I have not seen any employee offer assistance without having to ring a bell.
They will completely act like you’re not there. While stocking they don’t move and have an attitude of you move their unattended cart. New people are always pleasant and eager to work but it doesn’t last long. They disappear or become like the rest of the tired bothered employees.
This CVS is the most expensive CVS I’ve seen in the city of Boston. Price gouging much.
I’m not going to get into the rude lady that’s been there for like 100 years in the front everyone knows who I’m talking about. After several years watching her be rood to many new employees and customers including my self I couldn’t tolerate her any longer and just passed forward her vibes right back at her.
She will go from mainly rood 99% of the time but on that 1% you might catch her trying. I have to be honest there is a woman with short curly hair that is sweet and helpful at the self checkout along with one gentleman men at self checkout.
If it wasn’t the convenience of location I definitely would not go there anymore. Once I can travel after surgery I will relocate for sure. 👍
If you consistently use this location I feel certain that you know what I’m saying and the once in a blue maybe.
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February 2025 by J G
Automatically scheduled a flu vaccine on my behalf without my consent or approval. Obviously they’re benefitting from somehow or padding their vaccine stats to look good for corporate. Either way it’s shady behavior and unacceptable.
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February 2025 by Ghizlane Elabbar
I recently visited CVS Pharmacy with my 70-year-old mother for her scheduled vaccine appointment, and unfortunately, we had a very disappointing experience. Upon arrival, we were informed by the pharmacist that there were no vaccines left, despite the confirmed appointment. What made the situation worse was the pharmacist’s rude and dismissive attitude. When we asked for her name, she refused to provide it, which felt unprofessional and disrespectful.
The Asian pharmacist needs more educations about her approach, an attitude. It would have made a huge difference. Patients, especially elderly ones, deserve to be treated with kindness and respect. I hope CVS addresses this issue to improve customer service in the future.
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December 2024 by Sofia Ricciardi
Their photo center may be fast but the quality is poor. The online template might show everything looking perfect and centered and nothing being cut off but once it prints you’ll have an uneven white line on one side of all your photos and the edges of your pictures cut off.
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November 2024 by Christina Kohn
DO NOT USE THIS PHARMACY! I had the most unpleasant experience with the technician and pharmacist (Laura). They are always rude, disrespectful, and tactless, but this was the worst experience yet. I was berated in the store because CVS overworks their employees. This is unacceptable, and I will not be returning to any CVS.
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October 2024 by Dolly Dineen
Staff corrected misplaced for sale snafu
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October 2024 by Allison Strang
I ordered a document to be printed online and needed it urgently. Although the estimated pick up time was in an hour, as soon as I walked in they had it for me and were so kind. I was in such a stressed rush and they don’t realize how much easier they made my day.
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September 2024 by Briah Cooley
can’t get in contact with a human when you call the pharmacy. very ridiculous
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September 2024 by Alex Wong
Great place to shop
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July 2024 by Olufemi Samuel Folorunso
Available cost-effective products...
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February 2024 by Mahesh Bhirud
Quick checkout
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January 2024 by Amy D.
I got to the pharmacy exactly at 6pm coming from across town to pick up the medication I needed. The person behind the register wouldn't give me my medication because I hadn't arrived at 5:59
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January 2024 by Ned Dana
Service was excellent and fast. Was very impressed today while picking up a prescription - there was a customer who began to yell and physically threaten the pharmacist. The pharmacist handled the situation with extreme patience and professionalism despite the circumstances, and it resolved very quickly as a result. Great job!
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January 2024 by Lucy Highballer
This pharmacy has gone way downhill. It used to be good. The last 4 times I’ve had to use it- there had been a problem. The woman with the Chanel glasses boldly stated wrong information and although she was corrected by her colleague, further mistakes were made, a lot of time wasted. Seems like new people working in there and seems like they don’t know what it going on- makes for a highly unpleasant experience. And the one in charge when the manager out was very unprofessional and did not communicate with patient so they were left standing there not knowing what was going on and embarrassed the patient (in front of a full store) with a rude answer when asked a question. This place is just awful and there is always a ridiculously long line. There are 4 other pharmacies with in walking distance from here. You don’t have to suffer by dealing with these people.
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January 2024 by W. C.
Right when you think that CVS and the CVS Charles River Plaza Pharmacy is "the worst," the worst gets worse. No longer can you talk to the Pharmacy, or Pharmacy staff, when you call CVS on the phone. Your call will be forwarded to voicemail, rather than a live person, and you will be asked to leave a message, with assurances of a call back, within a few hours. I'm waiting a week for an alleged call back "in a few hours." CVS has achieved a new low; I would have not thought it possible for CVS to become any worse than they already were. I can only surmise that CVS's Patient Safety and accuracy filling prescriptions is as flawed/dysfunctional as CVS's alleged customer service.
