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November 2023 by Elaine Chung
I recently had a disheartening encounter at CVS that compelled me to share my experience. While shopping, an employee made inappropriate comments about my family speaking Chinese. When I attempted to address the issue, she responded with aggression and rudeness. There has also been another incident where my mom had came into the pharmacy to get my disabled father's medicine and was treated rudely due to the fact that she could not speak English and made the mistake of thinking the employee was able to address her needs. Since 400 Tremont Streets CVS has closed, this location was the closest and convenient for us, but will be taking our business elsewhere. This lack of respect and empathy is unacceptable. I hope CVS takes steps to ensure such incidents are properly addressed in the future.
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November 2023 by Elaine C.
I recently had a disheartening encounter at CVS that compelled me to share my experience. While shopping, an employee made inappropriate comments about my family speaking Chinese. When I attempted to address the issue, she responded with aggression and rudeness. There has also been another incident where my mom had came into the pharmacy to get my disabled father's medicine and was treated rudely due to the fact that she could not speak English and made the mistake of thinking the employee was able to address her needs. Since 400 Tremont Streets CVS has closed, this location was the closest and convenient for us, but will be taking our business elsewhere. This lack of respect and empathy is unacceptable. I hope CVS takes steps to ensure such incidents are properly addressed in the future.
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November 2023 by t k
Would not recommend. Pharmacy severely understaffed. Plan to wait hours for your prescription and not be able to get through to the pharmacy over the phone
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September 2023 by Kenny Legagneur
Ghetto and unprofessional everyone who works there has an attitude almost i feel bad for their mothers - dont call the pharmacy unless you want to hear hold music for 24 hours and also just don’t go here 0/10
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April 2023 by Mia Sanchez
I’m a normal customer. I had came in the morning close to noon and wanted to checkout at the register. The asian girl worker in the front at check out had seem to call a guy worker with glasses to help me out with my transaction and seem to give her attitude or just didn’t want to help me. Horrible customer service, but I appreciate her for trying to help me.
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December 2022 by Isaias B.
Black chick disrespecting me in the store I'm a cop because I don't know her damn name boasting mean obnoxious yelling in front of customers like that's gonna give her a good point at her job I was trying to purchase some things to boxes also to Sola and four bottles of vitamin water is it HSA or do you got a pay for that and I'm like that's what I'm doing now please I want my two bags. Hey Siri give me one. Bella walked away. She was still talking crap I'm not saying fire her but she needs discipline
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November 2022 by Joohee Muromcew
There is one pharmacist here (I think her name is Ngoc?) who is very attentive and professional, but otherwise this CVS has terrible inventory management and rude/indifferent employees. If it were not for the Ngoc, who always follows up on prescription issues, I would never go there again.
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September 2022 by Michael
Had what we needed, but somewhat inconvenient because most products are under lock and key, so you have to wait for an employee to get things for you.
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August 2022 by Cristina Elian
If the pharmacist looks at the computer and sees that “you” have MassHealth the treatment that will be given will be ZERO, but if “you” have a Golden Blue Cross the treatment will be ?➕➕.
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June 2022 by Alona Rubel
The manager Kristine is the rudest person even. When I asked her a question she became aggressive and said that I interrupted her from counting pills!!! I am a customer and can ask a question! It’s unacceptable for customer service and especially for manager!!! I will not be back while she is working there!!
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April 2022 by Scott
Corporate… Hello??? Make some necessary changes. Hands down the worst CVS I’ve ever visited. Customer service is terrible.#1) No self-checkout technology…. There’s always a line at checkout and usually only one person working (until they call for backup).#2) Customer service is still terrible. They won’t even hand you your receipt. Honest. And give you a look as if “why are you still standing here). The mgr does this too.#3) Low supplies… constantly.Maybe another competitor w move in next store Ink Block.
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April 2022 by Jenny Veras
Hi. Every time the i got always has the discount tag expires and they never give me credits for they mistake. Spoke to the manager name is Kevin about it and not professional answer i get just to show me date expire in the label whic is very small. Is the 3 time i go there and this is happen. Nice farmacy and location but horrible staff.
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February 2022 by Jeanne P.
I went into this CVS to buy some allergy relief medication. The tag had a sale sign for $8, and the original price was $11. When I had paid it rang up at $11 and I didn't notice until it was too late. I got back in line and asked for a refund + price modification. Both cashiers asked me if I had checked the date of the sticker, they didn't believe me when I said it was on sale for $8. I said I didn't check the date, because I would assume that if the tag was up then it should be that price. It's not my job to check the dates, it's your job to put it up when it's valid, and to take it down when it is not. Anyways, the female cashier didn't even know how to refund me, instead she tries charging me again. She proceeds to call her manager over because she's clueless, and her manager asked if I took a picture.. once again I didn't take a picture, she then goes to check the sign, comes back and asks me to bring her because she didn't know where it was. Nice, a manager that doesn't even know where her own products are. I bring her to the price tag and she points out that it isn't valid until tomorrow. Why the hell would you put up the sale tag up today if it doesn't start until tomorrow? She made a big deal over it until she finally agrees to modify the price and give me my refund. The security guard notices the manager was assisting me and he comes over as if I'm some sort of suspicious criminal.. This all could have been easily avoided if they had just put up the tags on the correct date. Not only was I patient with them, the cashier and manager were both horribly rude and had vicious attitudes. Horrible customer service, I never met a bunch of idiots that were so clueless. Someone needs to retrain these people.
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February 2022 by Jen E.
I went into this CVS to buy some allergy relief medication. The tag had a sale sign for $8, and the original price was $11. When I had paid it rang up at $11 and I didn't notice until it was too late. I got back in line and asked for a refund + price modification. Both cashiers asked me if I had checked the date of the sticker, they didn't believe me when I said it was on sale for $8. I said I didn't check the date, because I would assume that if the tag was up then it should be that price. It's not my job to check the dates, it's your job to put it up when it's valid, and to take it down when it is not. Anyways, the female cashier didn't even know how to refund me, instead she tries charging me again. She proceeds to call her manager over because she's clueless, and her manager asked if I took a picture.. once again I didn't take a picture, she then goes to check the sign, comes back and asks me to bring her because she didn't know where it was. Nice, a manager that doesn't even know where her own products are. I bring her to the price tag and she points out that it isn't valid until tomorrow. Why the hell would you put up the sale tag up today if it doesn't start until tomorrow? She made a big deal over it until she finally agrees to modify the price and give me my refund. The security guard notices the manager was assisting me and he comes over as if I'm some sort of suspicious criminal.. This all could have been easily avoided if they had just put up the tags on the correct date. Not only was I patient with them, the cashier and manager were both horribly rude and had vicious attitudes. Horrible customer service, I never met a bunch of idiots that were so clueless. Someone needs to retrain these people.
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January 2022 by Lisa G.
Pharmacy has been great thus far. Hit or miss on the selection. Conveniently located.