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July 2025 by Karine Antunes
I stopped by this CVS around 8:55 PM — the posted closing time is 9 PM. As I walked in, an employee looked at me oddly and said she was about to close the door. It made me feel unwelcome, even though I arrived before closing time. I understand staff want to finish up, but customers should still be allowed in until the actual closing hour. A little courtesy would’ve gone a long way
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March 2025 by Ismail sanoe ismailsanoe
Excellent customer service from two knowledgeable supervisors! They went above and beyond to assist me. 5 stars!
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January 2025 by Greg DeAngelis
This is the worst CVS ever. The pharmacist (the Asian lady) is so rude. She refused to update my wife’s health insurance info at 1:15pm cause it was “too close to her 1:30 lunch” absolutely unacceptable. She’s a quick view into why healthcare in this country is a mess. All the reviews complaining about how rude and lazy she is aren’t lying. I have a newborn in the hospital to see and she tells me to come back in half hour. Worst ever. Avoid.
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December 2024 by Juan
Great store Crew is very respectful and friendly and helpful need more like this in other CVS locations
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August 2024 by Lori Jones
This is unequivocally the worst pharmacy in Boston. They are persistently rude and dismissive of people who come in. I have both witnessed and experienced their rudeness on numerous occasions. I have had doctor and pharmacy offices to complain to me about how awful it was to try to deal with them.
Recently I called for medications that my doctor’s office called in three times and they hung up in my face twice. I called because the medication had disappeared from my profile and had not been filled. I had proof of my doctor sending the script. I had to call corporate to have them speak to the pharmacy. They lied to corporate and said they received a message from me yesterday and was going to call me. I didn’t call yesterday. My doctor’s office called them yesterday (three times) and they (Dudley CVS ) deleted the prescription out of the system so I now don’t have my medications. For your sanity, don’t send your prescriptions here. They lack empathy and customer care skills.
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July 2024 by j Melendez
Great store Crew is very respectful and friendly and helpful
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June 2024 by Zuleny Ocasio
Worst CVS in Boston! Pharmacy staff is terrible, I believe they should go to some type of sensitivity training. At this point it should be mandatory in all work places. I was just there last week. The Asian, she's always rude. I tried to ask her a quick question and she tells me go get back in the other line. I told her to forget it because a quick question shouldn't take 3 hours. She proceeded to walk away while I was completing the transaction. She was in such a mood, she walked away without giving me the receipt. I had to grab it myself. I wish our local Walgreens was still open!
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May 2024 by Clover Zn
I don’t know why people leave 1 start for this location but my experience was good. The cashier seemed knowledgeable about coupon.
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April 2024 by Flex Baker
Most unprofessional and most discriminating place I've ever been to. Employees are oblivious to CVS policies and CVS specials including CVS app features.. they all answer the same, saying they dont know anything. The basic feeling you get shopping here is dreadful. This place feels like a purgatory. Im inclined not to shop at CVS anymore just because they let stores like this one exist.
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February 2024 by Kayori B.
There was a Latino lightskin Trans women on register rushing my wife for payment which she was using her apple pay and the lady rushed us and looked annoyed. I then told her wait a minute , she looked at me and said back she didn't know if we heard her the first time with her all scrunched up angrily.The door security guard came over and stood in my personal space and asked is everything ok I said yes I just asked her to wait and the trans says I don't need to wait yelling !! and I tell her yes he does we are the customers . Then the security guard trans took what we were trying to purchase and said they will no service us . I immediately got upset and walked out completely outrageous, rude and disrespectful. I hope someone takes some action.
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February 2024 by S L
Store not open at 8am stood outside while employees walked to the door looked at me than proceeded to go back inside to open the store with no sense of urgency being that they are late to open, absolutely no acknowledgment when they did open I asked why they just looked at me fluviana and alexandre said they couldn’t open without 2 ppl in the store which there were 2 people hence the employee names I’ve provided so that didn’t make sense, I quickly got my items and as I was at the register I asked if alexandre could help my mother get some tights that were locked up after 4 times of saying the same thing because he had AirPods on he told me he had to cash me out first thn he could help her but I wanted to add it to my purchase so without arguing I paid for my items like he said so he could help my mom and he came back and tried to cash out 5 ppl that were in line when we were the 1st customers in the store and still actively making purchases I told him to get the manager so he called fluviana over and she helped us cash out.. very unprofessional and lack of common sense if my child wasn’t running a bad fever I definitely would have gone else where..
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February 2024 by Saddy Snow
everything ever was locked
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December 2023 by Toya Wade
This is by far the worst pharmacy I ever had to deal with… I’ve been calling for 2 days to refill a prescription and they don’t answer the phone I stayed on the phone for 3 hrs last night waiting for them to pick up and when the pharmacy closed at 8 the call was disconnected.., now today at this moment I calling and someone answered and started talking about another patient medication not realizing that she answered another cal . When I said I’m not who she think I am she put me on hold and it’s has now been 30 minutes on hold waiting… this place is a joke and the staff don’t care I’m a diabetic and need my meds….. I will be transferring all my meds somewhere else
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November 2023 by Lilybeth Nunez
Good store
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October 2023 by Kimberly Freeman
A short brown skin Spanish guy had 5 or 6 Tide soap powders. He rushed over by the sodas with the soap powder. An Asian lady in the store told the girl she seen him open up the glass case. he broke the lock. When I seen him again he was coming out the store with a trash bag of soap powder. He jumped on his bike n took off. I was in the isle to get lotion. I had to press the button for assistance about 8 times. There’s a reason why it took a long time to help me. She was the only 1 in the store at the time. The other employee a guy was on break. That’s unacceptable to not have a security guard there or a manager. I felt bad and told her to close up the store. It was very dangerous for the both of them. Young people a girl and guy.
