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January 2024 by Matt Hernon
Kendall was fantastic to work with. She saved me a trip into the city and made my day. Great service.
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September 2023 by Brianna C
After being completely ignored at another "luxury" store nearby, our group of 3 wandered into David Yurman just to take a peek at their bracelets. John Doherty greeted us and introduced himself as soon as we walked in the door.We genuinely cannot say enough good things about John! He brings the perfect mix of style and high-end customer service that you would expect in a store like David Yurman.John spent around 2 hours with us, letting us model things that caught our eye and offering recommendations of similar or complimentary items so we could find just the right pieces.We're all SO pleased with our purchases, and we'll absolutely be back next time we're in Boston!
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August 2023 by Nicole Ginger
This store is nice to look at but the sales associates are fake. They give you their “personal” number like they’re going to help you and then don’t care. I got better service on Long Island. Might as well just order online.
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June 2023 by David Drummy
Excellent Brand Ambassadors and customer service highly recommend .had to go back to the David Yurman Store for a issue I was having, and then Brand Ambassador John Doherty went above and beyond to take care of my situation. Amazing customer service.
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March 2023 by raghad AK
The customer service is not the best there is a rude old woman ask me to change my place but she was very very very rude when she said it that make cancel the idea of buying anything from this branch
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March 2023 by Ob Perez
I love this store I love the products and I have been using it for years
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January 2023 by Mickey Menace
Beautiful store and great help. Thanks
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December 2022 by Lisa DeSimone
Had above and beyond customer service shopping here and look forward to going again in the future.
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October 2022 by Jacob Edelheit
You would think for a high end store the customer service would be better. The woman who checked out us was nice and professional but everything went downhill. We bought a ring and had it resized and shipped to us since we do not live there. There must of been confusion in the store because they called us twice to come pick it up even though they said it would be shipped. They sent the tracking information to the wrong email. Then we call to try to get the tracking information and then they said they would ship it out Saturday. No tracking information Saturday or Sunday. I understand FedEx doesn’t run Sundays but the label are printed at the store so they have the number. I call again Monday and try to get the tracking number and finally was able to get it.I would never have shopped there if I knew the trouble I was going to go through. I expect so much more out of a David Yurman store.
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July 2022 by P Goodman
Carmen gave us great service and really helped my wife pick out what she liked. She didn’t pressure us. Just made us feel comfortable and made sure my wife left with a wonderful birthday gift. Couldn’t be happier.
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May 2022 by Moriah K
John Doherty was phenomenal.I went to the Copley location in Boston last week for an issue with a recently repaired ring. John was attentive, upbeat and very knowledgeable. Upon pulling up my repair ticket, he immediately apologized and said what happened was unacceptable. He offered a solution beyond what I had anticipated, and made the process as easy and quick as possible.
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January 2022 by Cameron Lacroix
I've had my yurman piece cleaned from time to time at this location and more often than not it looked good but it still needed to be slightly slightly touched up with a cloth. I went there today and Cinzia was able to make it look probably the best its looked since when I first bought it. Not only that but I did notice that when I first came in all of the staff were already working with other and as soon as she was done she wasted no time in noticing I was waiting and asking how she could be of help. Great service!
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December 2021 by Jared Burt
We had a great experience at David Yurman in Boston. We highly recommend them to everyone. They had great customer service and we left satisfied!
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December 2021 by Greg Duperey
Couldn’t get a battery replaced for an $8K watch or any of my jewelry cleaned before Christmas because management is still playing COVID-19 and pretending masks do more than soothe the nerves of the emotionally weak and unstable. If anybody sees this on 12/20 you can probably still find the watch in the trash barrel around the corner. I’m a Rolex guy now
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November 2021 by Barbara S.
I must say, This is by far the best place to buy Yurman jewelry. Not only is the staff highly professional & knowledgeable, but if they honestly do not know something they bend over backwards to find the answer. I have had pieces that broke & with no questions asked they sent me a replacement free of charge. Can't do more then that. They have a fabulous inventory so if you should be looking for something special 9 out of 10 they will have it in stock.
