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January 2024 by Jane S.
Fabulous jewelry store with excellent customer service and repairs. We have been going to DeScenza Diamonds since the early 1980's. My husband always shops the high end jewelry stores on Newbury Street and in Boston, then he goes to DeScenza Diamonds and has something ordered or custom made for me. Some of the designer pieces he has purchased have been one of a kind or limited production. The focus is traditional, but stunning jewelry. They also feature some contemporary designers.
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September 2023 by Landen Michael
Many many options to choose from! The staff was so understanding and patient while we looked through rings and narrowed in on choices. We never felt rushed. I felt like we received vip service.
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March 2023 by Jj Lavoie
I went to the wedding band event at Descenzas today and it was a great event! Paul helped my fiancée and I find the perfect rings and the prices are unbeatable! If you are in the market for an engagement ring on any type of jewelry I recommend going to Descenzas in Peabody and seeing Paul!
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September 2022 by Catherine D.
Wow! I will preface this by saying that I rarely write reviews, but I felt compelled to leave one here. A few months ago, my boyfriend told me that he wanted to propose but, because I had to wear the ring, I should get one I really wanted. And this began the tedious task of engagement ring shopping. My friend and I went to quite a few shops and were either pressured on me giving a date I'd want the ring or dismissed/not taken seriously. By the time we arrived at this store, I was discouraged. But then I met Paul! To say that Paul is a gentleman is an understatement. Paul showed us beautiful diamonds and took the time to explain the different factors that went into selecting a diamond. At no point during this process did he pressure me or did I feel that he wasn't taking me seriously because I was wearing my Phantom of the Opera sweatshirt. When I ultimately picked my diamond (which is a two step process-diamond then setting), he quoted and honored the quote which was approximately $1500 less than the other stores. Probably most importantly, he never called or harassed my fiancé to pick up or pay for the ring. This cannot be an easy time for men. My fiancé was very grateful that he was allowed to go at his own pace. Thank you Paul for making my special day extra special. We look forward to reconnecting with you when we look at wedding bands.
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February 2022 by maddie politi
Paul was the most wonderful and helpful salesperson! He made looking at engagement rings with my boyfriend so smooth and is so honest! It can be overwhelming but he took the time to teach us all we needed to know to be satisfied. Will be recommending to all my friends and family!
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December 2021 by Richard Lerner
They ruined a very expensive watch of mine by failing to seal it properly after the battery change. They then told me that it was my fault for not requesting it, and that they had asked. So they break my watch, and then lie straight to my face. I paid to have the watch fixed there, because they said they were giving me a "good deal," $400 later. Mistakes happen, but please own up to them, especially when the alternative is calling ah honest customer a liar.
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November 2021 by Sean Jung
Everyone here is amazing and super helpful. Huge shoutout to Tara for being the absolute best.
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November 2021 by Florrie Mulvey
Have been doing business with DeScenza's for over 40 years as did my folks before me. It's a company with integrity that maintains high ethical standards. Jewelry is top quality and sales associates are very knowledgeable. There is a "no pressure to buy" atmosphere and it's a pleasure to shop there. Could not imagine going anyplace else.
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September 2021 by Colby H.
There is absolutely no reason to do business with any other jeweler - these folks are the best. I have been shopping with Descenza since my wife and I got engaged thirteen years ago. It is a Christmas tradition for me to bring my kids in to help choose a gift. Zero pressure, exceptional service, and extremely fair prices.
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August 2021 by Victor Piglowski
Incredibly helpful and thoughtful engagement ring shopping experience. Tyler was very educational and helpful!
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July 2021 by Hayley Reissfelder
I didn’t purchase anything here, but that’s because the service I received was so bad. I called ahead to ask if I could come in and look at some engagement rings - my boyfriend asked if I could go look and find some options I liked before he went to purchase. When I called, they said no problem. When I got there, the man who was helping me was very kind (only reason I give it two stars) but wasn’t helpful at all. Wouldn’t show me certain styles because he deemed it was out of my budget - who is he to assume what I can and can’t afford? I wasn’t allowed to try anything on or even hold it up to my finger. He took us to his office to look at stones so I could at least get a sense of what type of stone I wanted. Five minutes into sitting down, a woman comes in with a nasty tone and takes the stones out of my hand and tells the man “can you wrap this up?” Who does that? In front of a customer? Needless to say, I did not have a productive visit and even if I found a ring I loved, I would’ve looked elsewhere after the terrible service. So rude and unprofessional for someone buying a $20k ring. There’s so many amazing jewelers and jewelry stores in Boston- go somewhere else!
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June 2021 by Richard Mack
Been visiting DeScenza for the past 20 years in both Boston and Peabody and every experience has been top notch and remarkably gets better and better each time. The team, the selection and the service are top notch. Most importantly, for me at least, is there's never any pressure. Whether I'm shopping for a simple silver pendant or a diamond tennis bracelet, it's always the same outstanding, personal service. My definite 'go to' among so many options in Boston for sure.
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April 2021 by Melissa B.
Well, I bought my diamond in 1992 and was concerned about color. I was told my ring was a "good" K. I was young and in love, well, It's a K. Years later, being never fully happy with the color, I wanted to upgrade. Their website claims, "Unlike many purchases, your Descenza diamond will hold its' value". Not so much. I was told (in Framingham), that I can't upgrade because my pear shape was no longer in demand. So basically, I'm out of luck.
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March 2021 by Richard Jacob
Very friendly and helpful staff. Paul and Joseph are very knowledgeable and made our visit a memorable experience. I wouldn't go anywhere else!
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October 2020 by Samuel Sutherland
I highly recommend DeScenza Diamonds Boston location. Ask for Joe MacIsaac. I am a regular working-class stiff who did a little bit of research before walking into DeScenza on Washington Street at DTX. I knew a tiny bit about diamonds, but Joe was able to fill in the gaps of my knowledge so I was able to make an informed purchase. She said yes, by the way.I knew about the cut she wanted, but I had no idea about the rest of the “4 C’s”. Joe is a GIA certified gemologist and took his time to talk me through the different characteristics of diamonds before presenting some products that suited both my needs and my budget. We laid them out before me and looked at them through a loop. He taught me how to use the loop and what to look for when inspecting a diamond. I always thought they were just shiny rocks, but Joe showed me how to look for inclusions and what to look for in a quality diamond.One of the things that I loved the most was that he was able to offer me a diamond that was GIA certified. That way I know where the stone was mined from and I can rest assured that it was an ethically sourced product.Beyond this, Joe had an extremely calm demeanor that put me at ease during what might most people consider to be a large purchase. The reason I am giving this company a 5-star review is because of how Joe was able to put me at ease during what I thought was going to be a stressful process. Everything was broken down Barney-style and I walked away with confidence. I’ve been engaged for about a month and even though my fiancé loves to show off her new ring, I can’t help but look at it from across the room as it catches the light or feel for it when we embrace. I’m really not sure if she likes it more than I do, and that in of itself should be a testament for the quality service and quality product that DeScenza Diamonds has to offer. Joe even offered resizing (because my d*** a** didn’t order the right size) and it was returned with the right size in 1 business day.I cannot wait to go back to select wedding bands and I am sure I will be a lifelong customer of DeScenza.