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September 2023 by John Nguyen
Ordered a simple sausage eff and cheese on croissant with an ice coffee. Watched multiple people that ordered after me get their order. Asked a staff member about my order and she rudely said 30 minutes. This location won't be getting my business ever again.
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June 2023 by Orlando Burgos
went in today to enjoy a pinapple coolatta and enjoy a free donut that comes with it. don't know the menu so when I seen the drink for 3.69 I thought there was only one price. as I asked for the drink the middle eastern woman asked what size. I told her I'm not sure I only saw one price of 3.69 and then she yells "WHAT SIZE" So I said whatever 3.69 is. she then made the worse pinapple coolatta I've ever tasted and the label says vanilla bean which there is non of. this was in Alewife, Cambridge mass
201 Alewife Brook Pkwy, Cambridge, MA 02138
the worst staff.
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April 2023 by Greg Cowan
If you’d like to wait 10-15 min for a coffee, this is the place horrible made coffee
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January 2023 by Kathryn Perry
They lie about thwir coupons on the app that or they are not training the managers properly to handle them. Contact me for an example from today
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December 2022 by Jenn Breen
what happened to a thing called customer service? You will not be getting mat least 30 a day anymore. keep losing customer pretty soon you won't have any Rude management... I wonder why your employees are to
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December 2022 by Daniel Leborgne
This place is so slow I had to ask someone to help us three times they only worried about drive through
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October 2022 by Tara Leigh Zaniboni
Only 1 that gets my order correct. It's not hard latte 6 pumps caramel no sugar milk.
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August 2022 by Karen Hurley
Everyone is so friendly! Anthony is the best! I asked him if he gets many days off, and his response was, "I love my job, it's not work to me". He's always smiling and makes my day :)
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August 2022 by Jenna Frost
I typically order my morning coffee through the app and I always have a great experience. They’re prompt and reliable. Even when I order at the counter it’s an easy experience! Thanks
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August 2022 by Jaimie Sullivan
I buy a black iced coffee every day at different locations as I travel daily through RI, CT, and MA for work. I have a 50/50 chance of getting a watery ice coffee with no flavor that looks like an iced tea. WHY? Why isn’t each location consistent? When it’s made correctly it’s so good but when it’s bad it has no flavor and basically is iced brown water! I spend $60/ month at Dunkin’ Donuts and am disappointed half the time.
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June 2022 by jan
Food is ok. Location didn’t have items that were available for purchase through app. Had to ask for a refund for the missing items; would have been better if that was automatic.
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June 2022 by katie spaulding
always do a good job and the employees are AMAZING
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May 2022 by Joseph O'Bryan
every time I go to a dunkin donuts no matter which one I go to it's always the same deal...they never make the sandwiches right. the croissants always fall apart in your hand, most times the bacon is either way over cooked or extremely under cooked. So I completely stopped doing business with them I now go out of my way to find a small shop that makes breakfast sandwiches. I am tired of spending money on food that I ultimately end up throwing away because I don't have time in the morning to go back to dunkins to return the garbage they sold me. And no exaggeration I've wasted tons of money on food from them that I don't eat!
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April 2022 by Julie Dean
I was a customer this morning at the mystic Ave Medford store. They had six people working that I could see. After standing in line with just three of us in the line the woman in front of me just asked if anyone was going to help us and not concentrate just on the drive through. The cashier yelled at her saying they are busy. She then threw her out of the store. The customer said absolutely nothing wrong and wasn’t out of control and what was said wasn’t unwarranted. I walked out with her and although I’ve been going to that dunks for years because I live within a two minute walk I’ll never go back. You wouldn’t mind but I get a very simple order just a regular coffee with an espresso shot they never get it right. I bet they owe me 100 dollars of espresso shots they charged me for and never added. I see Starbucks in my future. I know employees are hard to get right now but customer service is at an all time low at this location anyway.
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March 2022 by Claudia C.
Against my better judgement, i thought I'd give them a third chance...and sure enough, this crappy location proved how much they SUCK. I ordered a specialty drink and a few donuts, and they cancelled my order because they didn't feel like making it. Done.
