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January 2024 by Matt Gisbrecht (PFV)
These guys are crooks. Unfortunately, they are very rude and trashy. Their entire staff looks like people that would be outside of a liquor store in the worst part of town begging for money. They drive around looking for people to tow so that they can charge them $160 to get their car back. They will then tell you that they only take cash leading you to walk around a horrible part of Boston and be heckled by crackheads as you search for an ATM. I am more than sure that they are conducting a lot of illegal business, and will eventually be sued if they haven’t already been. They probably bank on the fact that court cases take longer and are more costly than just paying the small fee to “get your car back” lol. I despise people like this that solely exist to inconvenience others.
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November 2023 by Liz Leary
I was shocked to see the wrecker pull up 20 minutes after I called. The driver Jared (?) was very kind and very professional. I was originally quoted 2 hrs and 20 minutes.
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October 2023 by Christopher S
These people are Crooks Please I beg u Stay Away From This Company they towed my car as soon as I got out to go inside McDonald's 7 minutes later my car was gone and then tried to Extort $150 dollars for illegally towing my car in a 30 minute parking zone there tow yard looks like Garbage an Absolute dump!! The employees are rude and look like crackheads do not trust these people in any way and I am going to contact Solve it 7 to report these people. No one should have to put up with theft and lies. Stay safe everybody!
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June 2023 by David W.
If I could give no stars I would . Big scratch on the side of my car that was not there last night but to say the least they damaged my transfer case and I have a road trip back home ( let's see how that goes) I will be looking into trying to file a small claims. They couldn't even allow you to see them through the tinted out glass that they have . So don't even know who your doing business with .
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June 2023 by Toyota M.
Called and they got a tow our ASAP. Good work. They're an old school (Love them when you need them, hate them when you don't want em.) Boston tow company.
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June 2023 by nijea shannon
So i lost my airpod and double parked somewhere where i wasnt suppose to so i could look for it, i come back after a while in my car is gone. Of course I start panicking crying all of that. I figure out who has it and I called them, angrily cussing at him even though it wasnt his fault. When i got there he was still respectful and pointed me in the direction of the nearest atm. Price was $143, not too bad. Moral of the story of the story these guys were still helpful and nice to me!! I will be more careful where i park next time? also if you’re reading this i apologize for how I was on the phone <3
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May 2023 by Sila T.
It has terrible dispatch and Very expensive towing company. They are insulting and double the price.Stay away from them
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May 2023 by Bob N.
2 May 2023, ~5:30pmOne of East Coast's drivers just rode my bumper on surface streets for about 5 miles in Norton. Getting this close to another vehicle is purposeless in any case, doing this in a huge truck is dangerous and grossly irresponsible driving. I called about this, and the guy seemed to know who I was talking about. Maybe getting this some attention can reign this jerk in. It's not comfortable for anyone to have a semi 15 fit off their bumper. I sure don't want my mother, sister, or wife terrorized like this. It doesn't say good things about this organization that this is the way they run their business.
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April 2023 by Jose Lopez
I’ve been calling for a tow for 3 hours for a car that’s parked in a privately own space, I’m still here staring at the car. I called the y told me it’ll be an hour wait, ridiculous but I accepted, 2 hours later nobody shows, I call back and they have no idea what I’m talking about and tell me 15 minutes, I’ve now been waiting another hourService: Car towing
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April 2023 by carlos
Worst customer service. The lady who answers is so Rude and act like we’re not paying. Avoid this company. I needed towing services and had to call another towing company.
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March 2023 by Travis Turner
The black lady with the huge gap in her teeth is very rude, unprofessional, and needs to change her profession if she gets mad at people for asking questions about what happened to their car. This lady is extremely impatient and refused to give me her name when asked. What a joke for a towing company. She yelled and cursed for no reason, and said that we can’t read which is bewildering and I am not sure how she still has a job here. Not sure if all employees are like this here because I see a consistency with these reviews. This individual needs to be fired as she doesn’t represent the company in a positive light. I would give this -stars if I could.
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March 2023 by Audra Cote
Wow. I could write a whole essay. My roommates car got towed out of a strip mall parking lot. A police officer was there when he was looking for his car and she straight up told him that he should not have been towed. There was no information on how to find where it had been towed, thankfully the officer was there and gave him the website of where to find it. We call numerous places before finding where it went. We get to the website and said the towing fee was $108. We called and we were asking politely “hey may I ask why it was towed?” The amount of ATTITUDE this woman gave us. Talking to us like we didn’t understand English. She starts yelling at my roommates. The car was gone for barely three hours and said “147. Cash. “ and when we asked who decided to call to get it towed or who we can talk to. She was sighing and asking “why don’t you understand how are you not understanding” so we go to the bank to get cash. It’s in like an abandoned business park. NO SIGNS FOR IT AT ALL. it’s a run down TRAILER not even an actual building. They’re tinted sliding drive through windows and a barrier with a five in gap and the bottom you have to lean down to talk into. (Guessing she upset the wrong people to have that installed) she was still giving attitude. My roommate went to go get his car and she said “maybe if your roommate has so much time on his hands to read the website he should have read the sings in the parking lot.” Yes there was a sign. A small one covered by tree branches :) so I said “wow. You need to get a new job hunny” and we were talking away this original pleasant women said “you need to get a new job” I said “shorttyyyy I got paid todayyy” maybe if she had a better job than a 24 hour towing company in a run down trailer she could get the gap between her teeth fixed. But unfortunately she slammed her drive through window because I could tell her what dentist I used ? anyways. The way she treated us was comically horrible. If this is the owner. Quit while you’re ahead. And if she’s a employee. Do better. Sincerely, a truly valued customer ❤️Service: Car towing
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March 2023 by Mike Thompson
Stay away from this place as much as possible. I would give zero stars if I could, this place needs to be investigated as they drive around certain streets in Beantown looking for cars they can tow. Looks like extortion to me.
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February 2023 by João Victor P.
i saw in computer 108 dollars but the guy charged me 143 dollars and doesn't give me a receipt, omg, my car was in the that place 1 hour and charged me 143 bucks and only cash.
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January 2023 by Erin G.
my car was towed after parking somewhere for 5 minutes with my emergency lights on. the person who checked me out was pleasant enough but another employee was running his mouth the whole time about My issue. people who work for tow companies are scum of the earth. the tow truck driver must have been lurking in the corner Waiting for me. Why tow a car with their emergency lights on especially when there is 4 other cars also parked illegally with their lights on. my car was towed around 10:55 and I picked it up at 11:30 that same day and still had to pay a storage fee. Hope you enjoy making money being horrible people.
