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April 2024 by Mohammad Kazak
Unhelpful staff, rude, petulant
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March 2024 by Miles Wilcox
Colin was so helpful this evening! I came in not knowing exactly what I was looking for, and he found the perfect screw and nut for what I needed. He was very helpful, and had a great attitude even though he said his day was tough due to other customers. Thank you Colin!
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September 2023 by Jennifer E.
Had everything we needed to set up college apartment, along with some fun unique items.
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September 2023 by Sumayyah Julmis
I have never experienced this level of rudeness in my life. The cashier, Kristen, insulted me, cursed at me and told me to “move on” literally bringing me to tears, apparently she’s a manager. Luckily the only person with decent customer service skills help me wrap my belongings. Kristen told me her General manger would be ruder than her and have less compassion, which I didn’t believe until I attempted to reach out this morning and the General manager hung the phone up in my face because he didn’t have time for it. I’m so hurt and shocked by this situation. If you do anything please just go to Lowe’s or Home depot these are just really mean people.
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September 2023 by Kaley DeGoursey
This place has everything! A true lifesaver for college move-in, from necessities to miscellaneous odds and odds to plants and decorations. Service is fantastic, prices very fair.
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August 2023 by Lachlan Anders
Needed a tool to take apart a clothing rack and when I told the owner big rude guy that I was finding a cheaper option to the one he was giving me he attempted to kick me out and accused me of stealing
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June 2023 by Daniel Gulyas
Great local hardware store. There is a good amount of traditional hardware products. There are novelty items you don't realize you need until you see it.
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June 2023 by Lolita L
I really love this place especially for plants! They are super close to a plant store and sells very nice house plants for $9.99 if not discounted at the time. I went and got a pretty plant and Philipp helped and was super nice and understanding
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June 2023 by Natalie Hall
Have come to this store for a while and had good experiences but recently went in to get a drill bit and asked one of the employees near the gardening section which kind of drill bit I would need for the item I had bought there previously the employee was super rude and kept trying to argue that you can’t use a drill for the project. I didn’t ask him this I just asked for help getting a drill bit and could’ve gone without the condescending attitude.
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May 2023 by Paul Chubbuck
They don't have a big selection of anything and the employees have no idea about any of the stuff they have in there. They were no help poor attitudes as well if I could give if I could give less then one star I would.
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May 2023 by Scott Cohen
I just had an absolutely insane interaction at this store. I asked if they carried pocket knives/ multitools which they didn’t, so I asked if I could borrow a pair of scissors to cut a piece of moleskin ( I was walking around the city and getting a blister, just needed for quite literally one second). The guy at the counter (redhead guy if management is reading this) proceeded to give me the hardest time, insinuated that I was from somewhere undesirable, and then when I commented on his rudeness he then went on to name call and make personally offensive statements. Truly disgusting behavior.
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May 2023 by Nel.E Z
the cashier with the red hair is a very rude person. it would be fine if it was a one off but every time i interact with this guy he is horrible
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May 2023 by Thomas D.
Usually helpful and efficient except for when you want keys copied on a Sunday, in which case neither applies. A touch of an apologetic tone would have been appreciated, instead of a curt "No can do" dismissal.Weak.
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March 2023 by Trevor L.
The worst customer service I have ever experienced in my life. On Sunday march 26th I went to the Mass Ave location in Boston at 11am. The store was closed and the employees were hanging out outside. They told me that their manager Franklin was not there to unlock the store and was not returning their calls. A group of customers formed. After waiting outside for 45 mins I left.I returned the next day to file a complaint and the clerk gave me a phone number to the headquarters. I called about a dozen times over the next 5 days, varying my call times. No one ever awnsered. I returned to the store to purchase some the pods and to ask if the number was correct. A larger unkept man with a beard who works there laughed in my face and told me to just leave and that no one was interested in my complaint. Both myself and the girl working the counter were very uncomfortable. After completing the transaction I left. The employee I encountered was so disrespectful and dismissive. The environment very toxic, threatening, and unwelcoming. There is a reason the company is not registered with the Better Business Bureau and the company Facebook page has disabled reviews.I will never return. I have multiple degrees in economics, and one thing I have learned is I will let my dollars speak for me.
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March 2023 by Anthony Conway
I've had several keys copied by the locksmith (on separate occasions) and I estimate that at most 1/5 has worked. At least they gave me my money back. The store is alright, but I'd avoid going to their locksmith.
