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January 2024 by Meredith Vanderveldt
Don't go here - I used to go to Emerson when Gary owned the establishment but the new ownership are shady and terrible service. They replaced all 4 breaks in my car and as soon as I left their garage, my rear breaks were squeaking. I brought the car back 4x and each time they said "we don't hear anything". I also recorded the squeaking while driving, showing the video to an employee and he said, "I don't hear anything but I also have bad hearing". Now less than 1 year later, the rear breaks are shot and need to be replaced.A waste of time, money and a lot of frustration. They don't honor their work and as a woman, I felt like they just dismissed my claims the breaks were still squeaking (clearly something was wrong).
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January 2024 by Alissa Howard
Emerson Auto used to be my go-to under the prior ownership. Under the new ownership, I have had nothing but bad experiences. Was told I needed a new turbo ($2500) when I just had a bad oil change. Was told I needed new brakes when my real mechanic told me I have another 30k miles. Most recent issue, had them swap winter tires to summers last spring, only when swapping back to winters this week to find out they had put them on so tightly that it will take hours to remove them and likely cause damage. I’ve given them so many chances and even reached out to them earlier this year to explain my complaints instead of posting a public review but never heard back from them. The tires were the last straw. Hopefully things improve but I’m never going back.
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January 2024 by Adam Romanow
Abdullah and the team at Emerson Auto were lifesavers today. They squeezed me in for a tire patch and helped me get back on the road, all in less than 20 minutes. Friendly, fair pricing, and great service. Highly recommend Emerson Auto, and I will be back!
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November 2023 by Grace Ferranto
I’ve had nothing but awesome experiences with this place. My go-to. The dealership told me it was $370 just to diagnose my leaky sunroof problem. Emerson cleared my clogged drains for $65.Services: Tires
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October 2023 by Connor Klingenberg
Pros: Very quick, professional, and friendly service from the gentleman up front.Cons: Mechanic told me that my car needed a full set of brakes (despite only being 13 months old). After two second opinions (both FREE, unlike here), I confirmed that the brakes are in perfect shape with minimal (and normal) rust and plenty of meat left on the pads. Emerson also quoted DOUBLE the price of a neighboring southie shop for wheel bearings. Turns out only one needed replaced. Going elsewhere saved me nearly $2,000!
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October 2023 by SABRINA Monteiro
The business was very professional and very informative. When I went there I was helped by a man with a West Indian accent. Unfortunately I did not get his name. He was very helpful and made sure I felt very comfortable as I don’t know much about cars he kept it very simple but also helps me to understand places were very affordable and I will definitely go backService: Vehicle safety inspection
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October 2023 by Anthony Cruz
HUGE WASTE OF TIME AND MONEY! Had them replace rear brake and disc on a 2018 Chevy Equinox ($600+) and my car was returned with a ruined EPB Module. Through 3 months i had a terrible time trying to get a hold of the owner, several waste visits to the shop and terrible coordination by the owner in order for this to be taken care of. We end up paying an Additional $250 for the programming of the module. "Ali" "the owner" has terrible communication, very low credibility and a specific employee here (Jamaican accent) was very rude and unprofessional. The front desk employee Sean was a very nice guy and deserves a better work environment. Avoid at all cost.
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October 2023 by Ray May
Wow! This is THE PLACE to go for your yearly car inspection. This guy is the most sincere and helpful car inspector. I had several small issues that would have failed me anywhere else and they allowed me to fix them on the spot (loose headlight connection/plate bulbs). I will never go anywhere else and they are so fast and friendly. Bring your registration and get that PASS!!!
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October 2023 by Danielle Dowling
Had to get an inspection sticker and they could not have been nicer or more prompt with getting the car checked and sticker renewed. Highly recommend!
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October 2023 by Ray Oliver
These people are thieves. If you agree to do an emission test with them, they’ll force you to buy their wipers or tires even if they show minimal wear. And their prices are ridiculous. And they won’t refund your money if you don’t buy their products…
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September 2023 by Jeremy Moy
Bunch of cowboys avoid this place ! Brought my car in for a Evap emissions code , they charged me for repairing something that had nothing to do with the problem I bought my car in for , this place was sold , used to be a good neighbor shop , not anymore, terrible and rude
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August 2023 by Katie K
Great place to get your car inspected in the city.
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August 2023 by Kelly Holly
I bought 4 tires for my car. I was told I couldn't have bought them there, even though I still have the receipt. 1 of my tires blew out, and I went to Emerson Auto to replace it. Not looking for any deal, but I was told, just bring it down, and we'll take the rim off and put on a new tire & I would pay whatever it costs. Never told me he had to order 1, & when he did get the tire, he said he would call me, needless to say, I had to call him the next day and he said, Oh, ya that's ready to be picked up. I'll NEVER use Emerson Auto again, nor would I recommend it to ANYONE
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August 2023 by T T.
brought my car in for exhaust problems. The owner was friendly and helpful. They checked and replaced entire exhaust front and back and it was ready early next morning. They seem like honest and good guys. I'll go there from now on for any car needs.
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August 2023 by Eric R.
Horrific service. They had my car for 2 weeks and promised a repair would be made. Was assured multiple times that it would be completed, went to go pick it up, and they had never even started working on it!!!. Completely unprofessional.
