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July 2025 by Matt Schleicher
The pick up was a little unclear but overall a good easy experience
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July 2025 by Steve Kane
Great vehicle! iT WAS READY WHEN WE ARRIVED.
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July 2025 by John Doll
Super efficient process at Boston’s Logan Airport.
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July 2025 by Lisa Hennie
Always a great experience when renting from Enterprise and I love the opportunity to pre-check in prior to arrival to expedite the transaction
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July 2025 by Tamba Fayia
I accidentally left my wallet in the rental car 15 minutes after I return to get my wallet, the manager told me to file a claim online, Despite the urgency and the wallet containing essential travel and business items, the manager refused for me to access the car in order for me to retrieve my wallet and directed me to file a claim online. Customer service was no help either, stating no one could assist if the manager wouldn’t. To this day, my wallet hasn’t been recovered, and I suspect it may have been taken by an employee.
⚠️ Caution: Travelers should be wary when renting from Enterprise at Boston Logan Airport—customer urgency and accountability appear to be severely lacking.
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July 2025 by Kevin Duffy
The people make the difference!
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July 2025 by John Holland
great service - and very convenient - Meric (sp?) was very helpful
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July 2025 by Ellen Wanless
At the Logan Airport Enterprise: both Lexington and Hunter were very helpful. Lexington took the time to walk me through synching my phone to the car and using CarPlay. Upon our return, Hunter made sure to ask for the key fob: after his greeting, this was his next question. Very important question (as I walked away with the fob last year, and had to return via insured, tracking shipping!)
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August 2024 by Rizhi Wang
Check in online was quick and smooth, it skips line and I went directly to pickup. Car return was also quick and smooth. Staff was very friendly. I will definitely come back. My only issue was the stain inside the car near passenger’ sun visor that was not cleaned properly.
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August 2024 by Elise Kendall
Very poor experience at Logan airport. Had a reservation and always rent from Enterprise but extremely slow customer service for paperwork. Self service kiosks did not work again. The employees waiting to show me to the car were totally apathetic. Finally one young women walked me over, did not inspect, did not offer any assistance. Obviously totally hates her job. Disappointed in Enterprise at Logan when Newark Airport and Orange County CA Enterprise employees have always been wonderful.
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August 2024 by Chip Williams
Hey Enterprise -
As usual, every time I rent from you the staff is helpful and make the transaction super easy. Service with a smile every time. However, we need to step it up on maintenance and cleanliness. Last 2 cars have been far less than clean and the wipers (on both cars actually) were not doing the job at all. And surprisingly, both cars were also out of windshield wiper fluid. Again, we only rent from Enterprise and have always had good experiences. But recently it seems that there is a big gap between the service provided by your staff / agents and the vehicles you rent. I hope this gets in the right hands. If it is happening to me, then I am pretty sure it is happening to others.
Thanks crew. See you at the next rental.
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August 2024 by Tom Perry
Left my prescription glasses and case in the car after returning to Logan. It initially was not found but Sanea, the Enterprise Tri-Branded Manager, pulled out all the stops and found them before my flight left. Very grateful.
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August 2024 by Kezia Ini
Nice experience here with great staff.
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August 2024 by Aaron Jost
Very efficient.
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August 2024 by Clark Williams-Derry
By filling in my rental details online before arriving, I was able to skip the line at Logan. That was VERY much appreciated at 1am after a 5 hour flight.
