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March 2024 by Boxuan Li
Staff are so friendly and responsive. The whole rental process is pretty fast and the cars are great. I tried to change the return location and called the customer services. They helped me address the problem quickly and I would think about renting a car with Enterprise as well next time.
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March 2024 by Matthew Feehan
Matt V. assisted us in getting the SUV we rented. He was kind, intelligent and very helpful. Thanks Matt and Enterprise for your great service. We'll definitely be back.
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March 2024 by MaryCallAdams
Young male employee (name?) at Logan Airport went out of his way to find me a VW vehicle, which I drive at home, when he smelled cigarette smoke in the vehicle he was going to rent to me. He was very personable and hardworking! Online check-in made rental very easy.
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March 2024 by Jose Maldonado
Customer service was top notch dealing with my situation. My rental had broke down and I was taken care of with great urgency. I will definitely continue to use Enterprise for my personal and corporate travel needs.
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March 2024 by Matias Adrogue
Very professional and always ready!
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March 2024 by Maurice Turner
Had wonderful experience. Steph gave smooth service at front desk and Matt V got me into a great car in the garage and even allowed me to stay as I waited a few minutes for a colleague to join me.
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March 2024 by Patrick Karst
Excellent customer service agents. We forgot a bag at Enterprise near JFK and had to go all the way back to retrieve it. The girl there was so great to have put it away for us and to text me to let me know I had left it there. I will use Enterprise from now on. The other companies, I'm not as impressed with, in my experiences.
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March 2024 by Sunny Equip
After a conversation with a business partner about my frustrations with the poor quality of cars(dirty, bad odors) and the lack of customer attention I dealt with doing business with Avis over the past 10 years he suggested that I give Enterprise a try. On my next trip I gave Enterprise a try......I have never looked back. The level of service I receive from their people is incredible, they really care and want to provide a great customer experience. I always feel welcome and their vehicles are clean. My wife is a bit sensitive to odors, on a recent personal trip and after a very long day of travel, we where assigned a car that triggered her smell sensitivity, I informed the agent about the issue and they HAPPILY walked us over to an area that had a few brand new vehicles and asked if one of these would be okay, I pointed to a vehicle that was a couple car class's higher then I reserved, the friendly agent said no problem and off we went at no additional charge. This is just one of several positive experiences I have had with Enterprise and why I will continue to give them my business.
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March 2024 by Chris Matteo
Matt V. was fantastic. I've never felt so looked after and valued ever before at a rental car company! He showed me all the ins and outs of my rental car and even assisted me with my luggage. It's so nice to feel valued, especially these days in the travel sector. Well done Enterprise Boston Airport!
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March 2024 by Don Peterson
Helpful mangers on return. ??
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March 2024 by Ulises Bezaury
Enterprise is always the best option for renting a car.Love the efficient and effective way to operate.
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March 2024 by Taylor Runion
Frank was the best! Super friendly greeting, helped us pick out the best car for our needs, and even loaded bags in the trunk for us. 10/10 customer service!
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March 2024 by Amy Driscoll
Everyone we had contact with at Enterprise was great—friendly and helpful! The rental process was super easy. Unfortunately our vehicle smelled terribly of cigarette smoke, which was masked by cleaning solution at the time of pick up. The cigarette smell became worse as the perfume faded away. We asked for a partial refund and were provided it without argument. Car drove great!
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March 2024 by Pink Dot
I can always depend on Enterprise Rent-A-Car being a positive experience and it was on my recent trip to Boston. They are always friendly and it's quick and easy to get your car and get on the road.
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March 2024 by Gavin Murphy
Enterprise is always a fantastic service and will continue to use the service.