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November 2023 by Cara Donovan
Great customer service at their South Boston location. Car was ready when I arrived, transaction smooth and I had no issues at all. Would recommend highly.
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November 2023 by Sean W
I had a question about a prior rental. They listened, and went above and beyond to answer my question and get to a solution quickly. Thank you!
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September 2023 by Theresa Watts
If we could we would give a negative 10 review. Our train was delayed yesterday due to a derailment further down the line. We called to let them know we would be late. They closed at 5:00, our train got in at 4:50. We tried to call them and they wouldn’t answer the phone. We had to Uber to our AirBNB at a cost of $270!! Today we called first thing as they were opening to say we were on our way to pick the cars up and we’re told they had given them away!!! Absolutely shameful behaviour from Enterprise!! That employee or whoever made that decision should lose their job!!Not exactly a “welcome to Boston” experience.
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September 2023 by Naomi Rotstein
Had a horrible experience. We booked a car online, drove an hour to get it to be told no cars available. Sat on the phone for 2 hours, got rerouted to 4 people who kept giving me the run around. its been 3 days and im STILL waiting to hear from *upper management* which is a call i will most likely never get. TERRIBLE
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August 2023 by Jeff Macalalad
To whom it may concern,Great facility, Awesome Team! Sherysse, Hannah, Glucia and Louie provided professional, super friendly personable service. The last time I rented I was given the Audi A5 Fastback great car! But, it was not the easiest vehicle for my passengers to get in and out of. I had called and spoke to Sherisse prior to my trip and requested a vehicle that would be better suited. She recommended an SUV and she would do her best to make that happen, she said.I was given a choice of a BMW and a Genisse. I choose the 2023 Genisse GV70 for my last rental. Great Car! I appreciate that my request was honored and the great service!Best regards,Jeffery V Macalalad
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August 2023 by Stephanie Martin
Staff was nice but facility was pretty janky.The car stunk of cigarette smoke and was pretty worn and weathered inside. Unfortunately, they didn’t have any other cars available so we couldn’t switch it out.
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August 2023 by Jeanne Nordstrom
There was virtually no gas in the car when we picked it up (23 miles to empty). They couldn't pick us up from our hotel nearby (1.2 miles) to get the car. The car was bigger than I ordered (not offered any other car), but ran ok. Drop off at Syracuse was very fast and easy
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July 2023 by Nader Abu-Seraj
I was in town for a wedding in Boston, Made a last minute rental reservation. The manager Glaucia Was awesome! She was able to get me a rental for the weekend. Everyone was super helpful. Pick up and drop off was quick and simple.Highly recommend this location over airport pick up.
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July 2023 by Forest-Ghost
Fantastic enterprise location. The staff were very friendly and quickly checked me in after returning the car. Also brought me to my next location. Would definitely book from this location.
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July 2023 by Lola Karacsonyi
I had the best experience of my life renting a car from this location. The staff was beyond friendly and helpful when I picked up the car. When I dropped off, the location was closed and I put the keys in the dropbox. The following day, I received a very nice text from Glaucia letting me know that they received the car and there were no damages. She thanked me for my business and wished me a fantastic day. Unfortunately, I realized a couple days later that my son left his Apple airpods in the car. I was able to call and get right through to Glaucia. She informed me that they had the airpods and she offered to mail them to me, since they were closed and I was flying home early the next morning. She followed through with mailing them and even texted me the tracking number. I insisted on paying for the shipping and she wouldn't allow me to. I wish every business went this above and beyond for their customers. Thank you Glaucia and Enterprise Car Rental!!!
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July 2023 by Inessa Mirijanyan
Very friendly and professional service and staff...perfect cars...thank you very much for your help!!
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June 2023 by Stephen Braunewell
Easily the best rental experience that I have ever had. The process was quick, the team of Sherysse, Hannah, Lui, Sebastian and Ella was incredible and the car was super clean. I rent cars for work all of the time and usually go to Avis but I think I am going to make the switch to this enterprise location moving forward.
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June 2023 by Evelyn Dominguez
Vehicles are clean and nice. Customer service is absolutely GREAT! They have after hours drop off. I use this place often!
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May 2023 by Rodrigo Borin
Excelente service, no queues - I’ve made a reservations for a compact got a convertible Mustang - can’t get any better!
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May 2023 by David Nok Daniel
A very friendly and welcoming staff. They treat well and get you out in no time.
