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January 2024 by Emrick Elias
The Equinox location boasts excellent service, a pristine gym environment, and a welcoming team of staff.
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May 2023 by prakash garg
Spacious and clean, that's what I was looking for, in a gym. I found it here. Very generous staff.
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April 2023 by Alí Limón
Excellent sports club with a lot of equipment and fun classes. All trainers and advisor are very friendly. I recommend you contact Celia Fleckner, who has been an amazing membership advisor for me.
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December 2022 by Ty Smith
Decent gym. Has everything you need but closes at 2 PM on Saturdays and is closed on Sundays. For a gym that you pay over $200 a month for its a bit ridiculous.
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October 2022 by Hamza Malik
Really good gym equipment, but subpar customer service and communication (pulling teeth comes to mind ?). To be fair, a couple of their agents at the reception are superb, very friendly, and helpful!More so, they consistently struggle with having the HVAC system in the right settings, and it is usually the luck of the draw if you are going to be comfortable or miserable inside the Franklin Street branch. Oddly, that's not the case in their other branches.On the flip side, their fitness classes are really good. That's one of the things they have done right, and a special thanks to their phenomenal yoga instructors!I think dropping the ball consistently with HVAC and communication warrants a single star from me.
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September 2022 by Andy J.
These gyms in Boston are too funny. Post-Covid these gyms are almost completely empty 90% of time, yet Equinox is charging $220+ a month for a basic gym membership. Who the f*** would pay that much to go to this shithole besides a bunch of yuppie trust fund babies swiping someone else's credit card? Smh what a joke.
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August 2022 by Naj Nakharis
Went in for a tour before starting a membership and love the gym. It's very clean and has all the equipment I'd like for a workout. Love the extra service they offer members. Met with Celia, she was very kind and answered all my questions. She sold me on the membership and how they tier their personal trainers. Highly recommend.
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August 2022 by Colleen Li
Horrible customer service experience. They promised you what you would get after joining, and this would be gone when your “account manager” leaves equinox. Once that person is gone, you’re left completely in the darkness. Nobody to contact and if you call them they only tell you someone would reach out to you. Besides, once the person you managed to contact leaves the location again, you have to start over and find someone to help you again!
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July 2022 by Diana Wood
I've been a member for 3 years now and love it. Great Coaching staff, programming and fun place to workout. Encouraging and welcoming members along with great owners.
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July 2022 by Arthur Zeitz
The employees are the nicest I've ever seen at a gym or anywhere honestly...if you are looking for a place to workout I highly recommend.
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July 2022 by Richard C.
Totally full of themselves thinking they can charge ridiculous prices for a gym and personal training. Wanted to charge me $1260 more than a friend of mine that signed up two months earlier. That is per year! All told they wanted to charge $3780 per year when my friend pays $2520 per year. On top of that they wanted to charge me $8160 for 48 training sessions which is $170/hr. I would have more than likely paid for the trainers because they are known for this, but when they cannot give you a similar rate to what others are paying because they think you have the money is ridiculous. Especially when you are prepared to spend $8160 on just the PT. All told that is $11940 for 16 weeks of PT and one year at the gym. That is a lot of money for anyone to put down. With this amount of money I was able to get two weeks of health spa vacations in La Jolla, CA and I am talking to several independent trainers that have made names for themselves in the area and will get 16 weeks from them. It took me a bit to find out who is who and who the best PT trainers are in the area. Certainly not at Equinox since the trainer they were going to assign me too you cannot find any information about them. So for me I am now spending ... $280 at Planet Fitness for Black Card $4320 for 48 PT session, plus 3 more for free $6400 for two weeks at an all-inclusive health resort in CA $560 for round trip tickets Total all together is $11560 which is $380 less and much more enjoyable than Equinox. Let's check the checklist. 1) Year long gym membership with access to every gym at Planet Fitness has around the world 2) 16 weeks, 3 days a week of PT training with a top trainer 3) 2 weeks at a health spa resort 4) Oh yeah, traveling to California On a related note, I was a member of this gym years ago. They played funny games with me where they allowed people that live more than a certain distance away to get out of their contract with no problems. I was well beyond that distance. Instead, they changed my address to their location at 225 Franklin Street and tried to tell me I was not able to get out of the gym membership because I lived at the same building as the gym. I had to report them to the attorney general to get out of the membership. I would not have gone back if it hadn't been so many years and my business partner and life coach recommended that I go for the PT. Just goes to show that a leopard cannot change their spots. Avoid this gym! There are better gyms out there.
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May 2022 by Lori Prado
If you are looking for a community where you belong, with like-minded people to help you move towards your fitness goals, Equinox Franklin Street is the place for you! Best gym I have been a member of.
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May 2022 by Arjun M.
Great gym and it is very clean. Staff is very nice and pleasant. Two levels and neat locker room
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January 2022 by Joe Santillan
Adam Curry, the new GM at Equinox Franklin, is excellent. A glitch in Equinox's billing system resulted in members being double billed. Adam made a difficult situation less stressful by explaining what happened and what was being done to resolve the issue. He put me completely at ease. It's obvious that he really cares about this club and its members.
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September 2021 by Andrew Brooks
My favorite of all the Equinox locations in Boston, nice selection of different machines and free weights, etc. The upstairs weight floor gets amazing natural light which is so nice during a workout. My only gripe and reason I took off a star is that it isn’t open on weekends, cause I’d choose this over Sports Club any day. Overall though, love this place and it definitely exceeds the Equinox standard in most respects.
