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November 2023 by Nam Nguyen
Poor customer service. The lady who helped me seems to be the manager. Though she was unprofessional, arrogant and rude. She made a mistake with my return transaction that can not be reversed. She kept talk it out loud “oh my god” like I made a mistake and now she had to clean up. The whole time about 10 minutes, she did not apologize one but gave me a whole lot attitude. Prior handing over my return, I asked her if I could get a gift card instead of the return going back to original method and she accepted. But she made a mistake and did not do as agreed. She then mentioned that it wasn’t even allowed to change the payment method!?! Did she just changed the whole company policy too? I am regular at Express but will stop my purchase from now. Express is not the only brand that sells clothes.
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November 2023 by Erinn Danielle
I give this store 5 stars because I really appreciated Alexia's customer service and fashion advice. Alexia made sure I knew which accessories to wear to make my outfits pop even more.I love going to a store and getting great service from beginning to end.I'll definitely be back to this particular store! Thanks Alexia!!!
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November 2023 by Meredith Anderson
I had such a weird experience in this store yesterday. I had selected "store return" to return a pair of pants I had bought, and I had printed out the store return slip, plus I had the pants in the original shipping bag with all their tags and the printed receipt that came with them.So I put the package on the counter said I'd like to do a return, and handed the cashier the return slip. The first thing she asked me was where the item I was returning was. Ummm...in the package that says "Express" that I just put on the counter? Then she took forever scrutinizing and re-scrutinizing everything. Finally she asked me when I bought them. Would that not have shown up on her computer screen?? When I pointed that out, she said she "couldn't read" it. Finally she let me do the return. It was 45$.. not some sort of huge purchase!One she was done with that she got back on her phone and ignored me while I tried on some blazers . Eventually she must have either realized I was still there or that she should maybe feign an interest, so she offered to help me and told me there was a sale.I'm not sure what her deal was. But I surely did not feel welcome and would never bother to visit the store again.
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September 2023 by oscar monarrez
Third floor men’s department is filthy!!!Shame shame! Actually the entire store was filthy. Never been cleaned!
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July 2023 by Ben Greenstar
Naija was great. very very helpful and friendly person. I appreciate the great help.
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June 2023 by Gloria Mata
Bad customer service. Last night I experience poor customer service.
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March 2023 by helena v
I walked by the Newbury street location in Boston and immediately saw the suit I needed to officiate my friends wedding! I was so so excited. When I walked in I was greeted right away by an employee who helped start a dressing room for me after I pulled the first two sizes off the floor (not realizing I pulled the display jacket- it was the first one and didn’t realize it was attached to shorts) nonetheless, I went upstairs to try on the suit. My excitement was quickly shattered by who, I assume, was the manager. She was berating all the employees over the mic pieces. She then continued to go into the dressing room where I was trying on the suit, and very loudly and rudely began to say “these clients need to stop grabbing the display clothes, this dressing room is a mess” etc etc over and over again and it made me feel incredible uncomfortable. it was very obvious that I was being indirectly berated for grabbing the wrong jacket. After this, no one helped me or asked to grab any sizes. No one was to be found on the upper floor. My boyfriend was going all over the store to grab me what I needed, which is fine.. but I found it odd how everyone else was being attended to but me. Luckily my boyfriend is really helpful and wouldn’t let this ruin how excited I was for finding the perfect suit. We went to check out, and I saw online that the pants were discounted on the express website from $98 to $45. I brought this to the attention of the young lady who was checking me out (very nice). She told me the manager had to key in a code. There was a gentleman behind me and he was guided downstairs to checkout, where I overheard the manager being super nice and attentive to him, which is fine, but we were left waiting and she apologized to that man for having to wait. Seemed odd. She then came to our register and didn’t greet us, didn’t make eye contact, had an attitude putting in the code-after she googled it on her own phone-not even asking me if i already had it pulled up for verification, and then chastised the very nice young woman who was checking us out for not putting the suit in a garmet bag. Didn’t say have a great day, thank you for shopping here, nothing she just stormed off with an eyeroll. For buying a $245 suit it would’ve been nice to have a little bit of professionalism and courtesy to ALL customers. There was clearly a difference in customer service at this location on this particular day. Usually I don’t write reviews, but this has been bothering me the last couple days and unfortunately I will never be back to this location. Would rather go to the new York location or just buy online! It’s a shame because they had really cute clothes! Was an honest mistake grabbing the display jacket, but I am unsure and curious if there was something else that bothered this particular manager about me or my boyfriend, our appearance, or what… but definitely left feeling discriminated against, for whatever reason unbeknown to us.
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January 2023 by Edward Johnson
This store was a lifesaver after catching a flight into Boston and not having the proper attire. The store manager Davis is exceptionally knowledge about fashion and creates an atmosphere that feels welcoming with a bespoke charm and appeal. I would recommend this location to anyone looking for a quick fix to their wardrobe, a fashion overhaul, or just looking to browse for the next seasons trends.