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December 2023 by Soren Dubon
On the phone for an hour trying to get meds refilled after a nurse lied and said she’d both refill them and mail them to me. The automated system said there were originally two callers ahead of me. After an hour they booted me to the beginning of the system, now with four callers ahead of me. This is incredibly bad service and organization. It’s like they resent you for any attempt to get healthcare.
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November 2023 by Lily White
Love my psychiatrist I've been working with with psych drs since I was 6 for my anxiety and since I left my Dr from 6 to 14, I've been searching for a psychiatrist who understands me and I adore her I blab to her and she understands me this is the best especially with the refill line oh it's a life saver
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November 2023 by Spencer Woturski
I have been a patient of this practice for less than two years. In that time, I have had 3-4 primary care providers.The first one moved, the second closed is no longer there, the third went on extended personal leave and my last provider, I couldn't even get into the building to see.My first rounds of visits offered absolutely no diagnosis, no course of treatment and when they did offer information or short term care, it was sent through the majorly frustrating online system that I had no credentials to access. Fast forward to today. After 6+ months of waiting for an appt with this new primary care doctor, the useless power hungry rent a cop at the front desk wouldn't allow me to enter with my foldable escooter. He instructed my to leave it on the sidewalk.So after 6+ months of waiting I was turned away at the door because of my only mode of transportation. When I attempted to call the front desk of the current location I was at, I was transfered to an very cold, non concerning person who could have cared less for the inconvenience of traveling 50 mins by scooter from Malden to 142 Berkeley and being turned away at the door.I have never had such a repeated awful experience one, after the other, after the other.Find another source for queer gender affirming care.
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October 2023 by Mark T Goobs
This pharmacy is horrifically inept. They take literally weeks to fill prescriptions, and then can't fulfill simple basic requests either. I have been out of my medication for over two weeks because they don't have the staff to process them and are incredibly inefficient. And then when the pharmacy manager promises to overnight it after inexplicable delays, it doesn't get done, and guess what... now it's the long weekend and I can't get it for another 4 days. They do not care about patients and I guess this is the quality of service you can expect when you use a community option. If I had any other options I'd be out of here quicker than I can say Mass Health.
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September 2023 by carlos fernandez
Worst pharmacy I have ever worked with. From the attendants, to the Manager Swas. They were very disrespectful, liars, and do not have a clue what client satisfaction and service means. Yesterday i bought over 3 thousand dollars in medications, and at first they could do a simple delivery, after hours of waiting on the phone and keeping me in hold, they did not follow my instructions, did mot provide a tracking number. Almost lost my meds. Capsule pharmavy is way better
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March 2023 by Katherine Farrelly
Did a great job at drawing my blood, quick and easy. I've had a lot of times where people miss my vein multiple times so it was a relief.
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December 2022 by Morgan “Elizabeth” Woolard
There are old Asian women officers. in the blood collection room Very rude and no manners Everyone please be careful.
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November 2022 by Erika R.
Kind of hit or miss. They have a local courier and will ship to locations outside the neighborhood, which is nice. However, the courier service leaves controlled substances on the porch or in the mailbox where they get stolen, then the pharmacy denies it happened, insisting "those require a signature" (but is apparently not able to pull up a signature log or anything, just insisting the courier wouldn't have left them without a signature), and then makes the patient do the legwork to get new prescriptions from the provider. The staff are incompetent, but the manager will usually fix things. They do things like enter prescription refills as new prescriptions, or fill controlled substance prescriptions out of order, and then the previous ones expire. The manager can usually sort this out, but it shouldn't require asking for the manager every time. I've had to insist the pharmacy call the provider to explain that new prescriptions are needed because of the pharmacy's error. They wanted the patient to call, and seem to be lacking awareness in terms of community healthcare for marginalized people. I had to spell out for them why it looks bad when someone is requesting replacement prescriptions of controlled substances every few months.
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October 2022 by A H
The staff here are amazing. Very helpful and accommodating. Unfortunately, the pharmacy itself is a bit behind the times. The app never seems to work so I still have to call any time I need a refill and the website is basically useless. My PCP is at Fenway, the staff here are great and I want to support a local pharmacy, so that’s what’s kept me from switching to one of the bigger, national pharmacies.
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August 2022 by paul morris
The pharmacy workers are rude & cold hearted , especially Julie. I wait 2 days for script delivery after being told each day it was gonna be delivered. In person last month they were just as rude aftaftcallitverify each day
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July 2022 by Voice NYC
Sometimes they get it right other times they don’t. Can’t find prescriptions. Ship things out without authorization. Seem to be understaffed and that attitude shows to the customers. The app for the pharmacy works 20% of the time and waiting on the phone can be upwards of 20 mins
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April 2022 by GWM Cruz
I love this Fenway Health is close to the house great staff and easy to make appointment
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March 2022 by Dale Loulakis
My primary care physician saw them two days ago assigned to Ethan bracket MD great doctor ?? appointment went well
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December 2021 by Abigail Murphy
Been a patient here for nearly five years. I've usually enjoyed my experience here but it's a little frustrating that I can't go for an in person visit when I'm sick. I had a telehealth appointment last week that basically didn't accomplish anything and then I had to go to urgent care for a flu test because the doctors here wouldn't see me (despite testing negative for COVID twice). I ended up having the flu but because I was so far along (because my primary care physician wouldn't see me) I can't be prescribed anything. Frustrating.
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December 2021 by Isabel G.
Came here for my booster shot yesterday. Everyone was very courteous and nice from security to the nurse who gave me the shot. If it wasn't so far away, I would consider switching locations. Loved the fact that it was small and everyone was kind.