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May 2025 by Rosa Augusta
Melissa McLaghlin very rude teller, came in for a quick transfer, unnecessary commentary
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March 2025 by Kerri M
This credit union only has a couple of locations I had to come down to the E. Boston branch on a Sunday to withdraw money from my savings account only to find the atm is out of service. I think I'll be transferring to a more local bank with several locations
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December 2024 by K A
Terrible people
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June 2024 by Noelle LaCorte
Opened my first account with this institution in nineteen ninety nine, when it was actually a credit union. My immediate family has held up to 15 total accounts along with mortgages, car and personal loans all in good standing. My debit card was scammed at either MB or local gas station and I was treated terribly by the manager of the East Boston branch. Even though they are federally insured for that money, I not only didn't get it all back I was Hit with overdraft fees numerous times for every transaction. Some of it was cleared up a lot of it not. I don't want to make this too long to read Just know, they have 0 respect for a customer Holding end account. That was 24 years old of the time and never bounced a check. How do you think they're going to treat someone walking through the door?
To clarify, this wasn't my only issue banking there, just the latest.
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November 2023 by Oswald B.
No problem with this bank/ credit union You can do most things online now so no need for more staff. That would surely leads to fees.
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August 2023 by Karen MAMA Duggan
They take great care of you
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June 2023 by Safiuddin Shoeb Syed
Had to refinance my car... Sophia and Anny were helpful... got my case done in a few days with an amazing rate. Other staff were interactive and responsive...
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May 2023 by Pete Starkey
This use to be the best credit union now it’s just another bank. They have overdraft protection that was a lifesaver but now they charge “35 dollars” every check that doesn’t clear the draft. Outrageous.
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March 2023 by linda mele
Also called several times because my debit card is lostHad to call some random place NOT the credit union, to put a stop on my card. STILL have to call to grt a replacement in TEN days. I will NOT be a customer for much longer.
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September 2022 by Mark lubofsky
Been a customer for over 40 years (too lazy to change my mortgage ) and have never seen it this bad . I called 6 times over 2 days and received no call backs after leaving messages. How lazy can you be to not answer your phones or return messages . Stay away !! Go to a real bank.
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July 2022 by Milissa Wilson-Smith
Wish customervservice line was open 24/7. I tried to reset my password because my fingerprint login was not working. They sent me a password and somehow I messed up while putting it in and they blog my account. Not happy.
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June 2022 by Vilmy Rosario
(Translated by Google) Worst!!!(Original)Lo peor!!!
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June 2022 by Porchia M.
Ive been a customer since 2014 and I had to close my account with this Credit Union because the customer service got Horrible after Covid! Only 2 Tellers working and no customer rep the Tellers have to do customer service behind the window therefore no Privacy! And the Tellers don't know what they are doing when it comes to customer service. I had to call about 5 times for the same problem and I had to visit for the same problem and they couldn't solve a simple problem!
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January 2022 by Bill Baldaro
Called 10 in tuesday no call back today 1-6. Have been on hold over 40 min. My card was frozen . not happy. Understand Covid is happen but this is truly unprofessional.
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October 2021 by Leola Pierrelouis
Just straight horrible. No one answered my call. There system was down. I had to pay rent and they told me i could only take out 450 a day. Then when i made a request to get funds out at an atm they told me that unfortunately there system was down.
