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January 2024 by sara
I just went with my dog Ollie and had the best experience. We were greeted by the friendliest sales people and I love my boots!
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December 2023 by Matt I
DO NOT BUY. THERE ARE BOOTS OUT THERE FOR THE SAME PRICE AND BETTER QUALITYI bought a pair of boots from this Freebird location less than a year ago and there are already massive holes in the sole of the boots.Extremely disappointed in how quickly these boots deteriorated as it seemed the price for the boots reflected a high quality product, that was evidently not the case.I’ve had Thursday Boots before and those lasted much longer. Don’t waste your money on their products as they do not last. I invested in Sorels and I am much more satisfied. Freebird will also not reimburse or assist in repairing the poor quality boots they sold you. Don’t make the regrettable mistake I made.
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December 2023 by Steve Kaczmarek
My wife and I went there to buy a pair of cowboy boots. We were greeted by Monica, she was willing to go thru many pairs of boots to make sure we found one that fit right, even brought us a plastic bag to help slide the boot on. Never seemed put out by my wife trying on many pairs of boots. Attentive the whole time, even gave us bottles of water. Found the perfect pair of boots on sale. She checked in back to see if they had them. She ordered them for us in a mater of seconds. Plus free shipping A++ customer service!! Thank you Monica we will be back again for the next pair!
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December 2023 by M. G.
Ophelia hunted down the boots I was after today and went above and beyond. This is why I am at the muse level of rewards. Lol. Great product. Excellent customer service.
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December 2023 by Lidiia IV
I came all the way from the other state which was 5 hours driving. I got to the store at 7 pm, and the doors were closed, even tho the working hours is till 9 pm.I heard someone inside so I have started calling, I heard my rings through the door, nobody picked up. I have waited till 7.30, 2 girls showed up and i begged them to open the door because i really want to purchase something and you are still on working hours. I did mention that I came from far away.guess what I got? nothing. the rudest ppl ever who told me that they are done for they day, and they don’t want to do anything to help. my heart was broken because of lack of humanity…zero stars, and please please follow your working hours.. this is a shame
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October 2023 by Hala Abouseido
I have been wanting a pair of freebirds for a while.. so I ordered them online a few years ago but when I received them they just didn’t work sizing wise, so I returned them and didn’t bother ordering another pair. When I was visiting Boston last weekend I noticed an actual store on Newbury street and i decided what the hell I’m here… wellll let me tell you!!! Everyone that works there is super helpful to another level and one of them was Kimbo… she was just phenomenal!! She explained every detail, every style why some boots would work for me and some wouldn’t. She reallly paid attention to what I was looking for in a boot and the amount of shoes she let me try on just because ?The atmosphere in the store is just so awesome where you literally feel like you’re hanging out. It’s rare to find great shopping experience and this was just beyond! I ended up purchasing these 2 beautiful babies and I am obsessed ?
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October 2023 by Rosemarie DeRobertis
Was walking down Newbury Street in Boston when I looked up and saw gorgeous boots in a window…into Freebird I went for the first time. Not only are the boots gorgeous but shopping there was such a pleasure. Exceptional customer service is so rare these days and your Boston staff is amazing. I left with a pair of Saloon graphite multis. I fully intend to make the 90 minute trip back to Boston for more.
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October 2023 by Orange Coco
I have been wanting a pair of freebirds for a while.. so I ordered them online a few years ago but when I received them they just didn’t work sizing wise, so I returned them and didn’t bother ordering another pair. When I was visiting Boston last weekend I noticed an actual store on Newbury street and i decided what the hell I’m here… wellll let me tell you!!! Everyone that works there is super helpful to another level and one of them was Kimbo… she was just phenomenal!! She explained every detail, every style why some boots would work for me and some wouldn’t. She reallly paid attention to what I was looking for in a boot and the amount of shoes she let me try on just because ?The atmosphere in the store is just so awesome where you literally feel like you’re hanging out. It’s rare to find great shopping experience and this was just beyond! I ended up purchasing these 2 beautiful babies and I am obsessed ?
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October 2023 by LuisaFernanda R
Excellent customer service. Qll my fav shoes are from here. Amanda was amazing THANK YO I
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August 2023 by Janett Roman
The boots are so beautiful and great customer service.
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June 2023 by Jamie Hart
Stunning store with an incredible collection. Ladies who work there are always so helpful and enthusiastic. They give honest feedback and are all passionate about the product.I do wish the sale boots were marked somehow is my only complaint.
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March 2023 by Teresa Enos
The selection, styles, and qualityof the shoes are amazing, but the service we received from Liz & Ineda were even better! They waited on us and made sure we had what we needed to make great decisions without being "pushy". Their attention and knowlege were so helpful! We will definitely be regular customers! ❤️
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February 2023 by Geetanjali S
This is my happy place. I’ve bought for me, my mom, and husband, but not my son or puppy...yet. Kayleigh (spelling?) is amazing and goes above and beyond to help my friends, family, and me. She’s kind, patient, fun, and makes great suggestions without being pushy. Freebird customer service via phone and email is excellent. I like real life shopping so thrilled to get that service here too, especially from Kayleigh. Sue Ann and Jordan were patient and amazing too but I think they may no longer be at the Boston store. I have been shopping here since opening day (before that I discovered Freebird online) and turned 7 friends into repeat customers.I don’t get commission and sadly have never won a raffle and bummer their rewards program started after I had bought 9 pairs in <2 years including online… so I’m writing this because I love this Freebirds store! Their boots are awesome as is their customer service. Tomorrow I’m going to make my 12th (including gifts) purchase, Freebird #10 for me. Whoop whoop!
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January 2023 by TIM WHITE
Its becoming unfortunately too rare to receive excellent customer service these days . Our second visit to Free bird newbury Street Boston. each time the staff was truly commited to this excellent brand and its hard to develop culture . They truly worked with connecting with us which is one of the key reasons we returned and made additional purchases for me and my girl . The quality of this footwear is top notch and truly one of those lifetime purchases you love to have .This brand comes to market with a earth friendly focusWhat a value !
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January 2023 by Urvi M.
Wonderful and kind customer service and all their shoes are made from ethically sourced leather!
