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November 2025 by Justin Santos
Always a wait at the counter for service. Seems like they use a outdated or old system for a lot of things. Inventory is always questionable. Things don't seem to be very organized but the prices are cheap for a lot of the product. When you do get a person after waiting ( I've always had to wait ) they are very helpful. Many times I've called and asked to speak to the Dorchester location because Chelsea picks up and I usually get disconnected cause it's rare I can get a person on the phone, so I stopped trying and go in person. Even if I am the only one in the store, always seems to be a wait because of the haphazardous environment going on in here. If it wasn't for the prices, probably would just go to another auto parts store.
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July 2025 by Eli
85 dollars for a can of spray paint is crazy I went to colors in water town an got it for 50 bucks u guys charge way too much
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May 2025 by Ray Williams
They offer Valspar Automotive & DeBeer Refinish products. (primer, sealer, prepsol, solvent cleaner, clear coat, etc). Valspar Refinish single stage / basecoat as well as DeBeer Refinish premium basecoat can be mixed to match your paint code. There’s a paint camera and assortment of color cooks to look thru.
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March 2024 by Jorge pires
3 hours waiting, b customer service incl the manager
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March 2024 by queen boston
Great customer service
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February 2024 by PIRM
Great customer service
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November 2023 by Milton Cruz
Excellent good service.
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August 2023 by Kevin Osorio
Always have parts for my accord . Can’t beat the quality and prices .
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May 2023 by Ronald Johnson
My experience was great. I had a cashier who helped direct me to what I was looking for. Her name is Monica every time I am at her register she always has a great attitude. Monica is a credit to Home Depot.
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May 2023 by joey goode
Great place to get parts and not line the pockets of corporate America. Same or better parts with people that know what you need not kids stating at their phones behind the counter.
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February 2023 by B N
Thanks mike for great customer service appreciate the help
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December 2022 by Auris Rosario
Mike was extremely rude when I inquired about returning a part. Then when I asked him for his extension he said he "forgot it" and refused to transfer me over to someone else. If you want great customer service don't call GEM Auto Parts.
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October 2022 by Terry Delk
Need more staff
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January 2022 by Artur Okla
I have buying parts from this guys for last 30 years. They always helpful and professional.
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December 2021 by chris Winston
So far so good
