-
November 2023 by Jennifer C.
Love this store! Just worked with Brittany, the jewelry manager, and she was fantastic. She went above and beyond to assist me!
-
October 2023 by Deedee M.
I walked in and was not greeted by anyone, but I was just browsing so I didn't mind. I began walking around looking around at the accessories as this why I came in. As I'm looking I hear someone yelling but I can't make out what they're saying so I continue browsing. The man the loudly yells "maam" so I turned around and he asked if I needed help, I told him I was just looking and he walked away. ( eventually found out his name was Roberts) I was later greeted by a nice gentleman who told me to let me know if I needed assistance; eventually he helped me with the things I found. As we were beginning to ring up my items, the associate helping me (I believe Timothy) turned around to grab for my items and Robertus rudely came over and moved my items out of the way. He then told me to move my phone from off of the keypad although I was prepared to pay. Robertus then began to cancel out what we were doing even though the were other registers available. This showed me that Robertus intentionally made it known that he was watching me when I first came in, and was upset that another person got the sale. Had he been more customer friendly perhaps that would have been the case. It's sad being racially profiled and discriminated against in 2023. Clearly my money spends like anyone else. I did bring this to the attention of the department manager Terry (may have been Tracey) and she advised she would look into it. She was very apologetic for the encounter but it definitely left a bad taste in my mouth. But what do I expect from a place that mailed me used alexander mcqueen boots. This is a bottom of the barrel "high end" store, not worth your money.
-
July 2023 by Brooke B.
Do not trust Saks! I ordered $450 Gucci slides and received a counterfeit pair from their Boston store. Neither the store nor customer service cared or offered any reasonable solution. I am so disappointed and once resolved, will never do business with this company.
-
June 2023 by R K.
Tried to go there quickly to buy a pair of sunglasses. We rushed there at 6:50p knowing that they closed at 7:00p. My son says they're going to hate you. I told him that I knew exactly what I want and it won't take long. We walk up to the door where two employees are standing, and one shakes his finger saying "no, we're closed."Really?! I've seen mom & pop stores close earlier than they should. Never seen a department store do so.
-
April 2023 by Shirley P.
Saks Fifth Avenue is like a Nordstrom, they carry a bunch of different luxury brands, and sometimes you'll run into promotions. I have mixed feelings about them having an all men's store in the Copley Place, and an all women's store in the Prudential. I think that it can be a good concept by not doing too much and have a specific focus, but also doesn't encourage inclusivity. I also don't see how this would make sense for them in a retail sales conversion standpoint because what if I wanted to shop for my partner or friends and family, and I won't be able to because it's no longer a one stop shop. The men's store just had me walk in and walk right out because I couldn't find what I was looking for. The staff there was courteous to let me know to come here, and the two places aren't too far from one another. There should also be a sign that says the women's store or other store is in the next building and you can cross the bridge on this floor. Other than that, it's worth checking out to keep your options open and to ensure that you're getting a good deal for what you're looking for.
-
April 2023 by Kiyana R.
I went in there to return what I bought from online. The lady (or b**ch) gave me hard time and making snarky comments and called me rude while she was being complete b**ch. They have some decent stuff here but if you want good service and more variety, go to New York. If I have not been there, I would just think this is just another dump. This is the Walmart of boutique (loose term here) shop. They need to hire someone with basic life skill such as how to talk to customer.If you order anything online, please return in through FexEx or post office. At least you won't be harassed by customer service person.One good thing was that she was rude to every customers, not just me.
-
April 2023 by Kat F.
Awful experience. I lost 300 dollars because my parcel was delivered at the address without my presence even if when I was making a purchase it was written that signature is required for delivery. When I came next day I didn't find my shipment. I've opened a case 2 times but maximum what they gave is 20% for next purchase! After this experience I don't even want to look at this store. If you don't want to stay without product and money it's better to look at different shop.PS The access to Contact Us page from the link is denied! :)
-
April 2023 by Jen O.
I visited the Saks Boston store today to exchange a dress for a different size. Please note the associates were friendly. It just seemed understaffed. I had to wait in three lines because the returns associate couldn't process and an exchange and the exchange associate couldn't process just a refund. Seems inefficient. The exchange associate also told me "the item isn't in store" and when searched online was "sold out in that size." It was available at saks.com when I left, however, and a chat associate helped me to purchase it at (roughly) the same price (though a few dollars higher actually). I've had fantastic past experiences at Saks. I know I am not the highest value customer, and I do not expect any white glove treatment. Today's experience just seemed really inefficient.
-
January 2023 by Emma Z.
Sales woman was rude and implied that I wouldn't be able to walk in a pair of heels I wanted to try on.First asked me what size shoe I wear and when I told her I usually size down for heels, she cut me off and said that she knew what size shoe I needed as if I couldn't possibly know what size heels I wear.Then she pressured me for a sale by talking about how she just went to get me two pairs of shoes and it was the least I could do.
-
July 2022 by Marlena V.
One star for a decent selection of merchandise. But boy oh boy, the other reviewers aren't kidding when they say this is a Pretty Woman situation.I'm not a fan of this location. In fact, I don't think I've ever actually purchased anything from here other than a bag from the Gucci store (which is its own little area) when I was gifted a Saks gift card. And for good reason.I ventured in last week to see if they sold Gucci cosmetics. While unfortunately, the Boston Gucci store doesn't sell them, the ever-loved NYC Saks has an entire section. So I figured it was worth checking. I wandered around the beauty department while a good handful of staff who clearly saw me, stood around and talked amongst themselves. When I tried to ask someone for help, I was told they were busy with other customers and to go over to the perfume area. Right.After finding no help there either (no one was actually there), a Bobbi Brown lipstick caught my eye. I made eye contact with the sales associate and before I could ask for assistance, she offered it to another customer who just walked over to the section. Nice.I ended up leaving. Even while I was in the accessories department looking at bags, absolutely no one asked, even once, if I needed help. Just a whole lot of staring and internal judging.Which is too bad on their part- there's a reason why department stores are on the decline and their shitacular customer service is definitely one of them. If it weren't for the fact that I love the service and product availability at their NY store, I wouldn't shop at Saks at all.
-
March 2017 by pro walnut (Duncan walnut)
Profit