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February 2024 by Glenmarie Rivera
Water is dirty. Can't even see the lines in the bottom. Looks like they havent cleaned the entire area in a while. Very disapointed.
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February 2024 by Vivienne Sell
Nice place to stay.
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February 2024 by Cori Cabral
Dulce was absolutely the worst representation of hospitality . I had a question about my receipt and charges. She was trying to speak to me with a high amount of disrespect. Making comments like “Do the math!” While disregarding my question she persisted on saying I was wrong but she never heard my question. Ultimately I was calling to ask about a second charge placed on my card, was it actually a charge or was it pending for other reasons? Ultimately it was just a pending hold for incidentals. She triggered every possible anger response a person could feel. This was so unprofessional and unnecessary. Thanks to Henrietta in Customer Care Reservations she was able to get me the information I was looking for.I requested agreement info Dulce stated was the reason for the additional charge but never sent it to me. Henrietta basically cleaned up Dulces’ mess. I will add that she did it in a timely manner also.
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February 2024 by Lennart Tinndahl
It is an ok hotel, friendly staff and great
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February 2024 by T K
We had a great stay. Room was clean. Breakfast was okay. Location was a little sketchy but our stay was without incident.
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February 2024 by Jordan Pope
First time I'm Boston. Here for work. The staff is beyond accommodating and I am so thankful. Needed to leave at by 615 for work. When issues with the shuttle arose, Lori, the front desk personnel stepped in and provided a lyft. The security guard was also helpful I'm ensuring I was well taken care of and safe.The hotel is in the heart of downtown and across from a shelter but the staff does an excellent job of upkeep and keeping a watchful eye.Safety: Security 24 hours locked doors after hours, e need for room key to access elevator
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November 2023 by Gabrielle R
The location is terrible, and the parking is off site in a sketchy area. Parking was extremely confusing and not direct. It’s also not included in your stay, nor is valet service offered. The carpet throughout the hotel is similar to a movie theaters after years of food and drinks being dumped on it. Upon entering my room, I was assaulted with a pungent and foul smell in a dirty, musty room. Just a casual bowel movement left in the toilet. But “housekeeping checked in on it after I left and it looked fine” LOL. The lock on the inside of my door did not lock, and you are 2 minutes away from methadone mile. Checked out 5 minutes later. Manager is refusing to refund me. Will be contacting BBB for a resolution.Rooms: Absolutely vileSafety: Bring mace
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October 2023 by A. H.
I’m sorry in advance because I only post positive reviews but this was too much. We arrived approximately 8:30pm and parked in the garage. There were anywhere from 8-10 large rats scampering around the cars and in front of the garage exit towards the hotel. We left the garage (in the car) and drove to the hotel entrance where there were more rats in the plants and on the sidewalk. There was also a police presence with flashing lights and sirens on the street by the hotel. We did not feel safe at all and never left the car. I tried calling the hotel using the phone number on my confirmation email and it was “out of service”. I called Hilton for assistance and to request a refund and they could not get through to the hotel either. I am still, after hours of phone calls, 4 different reps and multiple emails, trying to get a refund for a hotel I could not get in to. Very frustrated and disappointed in @HamptonbyHilton
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October 2023 by Jay C.
Our stay was overall meh. The hotel offers clean rooms, friendly staff, and a convenient location, as well as luggage holds. However, be prepared for many many sirens throughout the night due to its proximity to medical facilities that led to poor sleep. Also, exercise extra caution when walking in the neighborhood as there were many homeless, mentally ill, and those experiencing struggles.
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October 2023 by Amy Bronson
This was the worst experience I’ve ever had at Hampton Inn and Suites. There was a wall lamp hanging by its wires when we first entered the room. The security lock was broken and the wall was damaged where it had been mounted. We stayed there five days and only had our room serviced once despite asking the front desk every morning to have our room serviced that day. When we complained they sent more clean towels but no one was taking the trash and wet towels away. One morning at breakfast two staff members stood having a conversation with each other right in front of the bagel toaster machine for an extended period while guests leaned around them to put in and take out their breakfast and they never budged. This hotel is located right across from a hospital so ambulance sirens go on all night long and they have to have heightened security because of the large vagrant presence all around it. To take a shower, we needed to turn the water on and go do kill about 5-7 minutes because the hot water takes that long to get hot. The sink faucet was missing the end and it sprayed wildly everywhere when you barely turned the knob. The room had a microwave in the credenza, but it wasn’t plugged up and to get it to a plug we had to either move the credenza to get behind it or take the microwave out and set it in the floor.
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October 2023 by Mayuna “Mana” Shah
Place is nice, clean. Friendly staff. Breakfast was decent. Coffee/tea available 24 hours in the lobby. Room also had coffee maker and a microwaveIt is next to a hospital so sirens are constant. Makes sleeping a little difficult.
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October 2023 by Nonov Urbizniz
Great location if you're driving. Directly adjacent areas not great, but perfectly safe, less than a few minute drive to lots of hot spots and downtown.I lived in South Boston in the 90s, area is a bit worse but also a bit better. Can be entirely avoided staying at the hotel, and only heading into Boston proper. There is a GREAT 7/11 by the Andrew Square T Stop, if you want to stock up on snacks and water at fair prices.Room had a fridge, decent beds and bathroom. Tub was there but not great. Was looking forward to a hot bath but didn't bother given the size.Staff was friendly and helpful, it's pet friendly but they do charge a fee.Free breakfast was pretty decent, nothing extraordinary, but not bad at all.Insanely affordable given the proximity to the city. Under 5 minutes to Huntington avenue, 10-15 from Fenway or Cambridge 15-20 from Alston.Walkability: I did, but I lived in South Boston so I'm not put off by much. There are LOTS of homeless hanging around the Mobile/McDonald's that are just across the intersection towards South Boston. Walk in towards Boston proper is perfectly fine.
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October 2023 by Tammy Ross
The good: the included morning breakfast was amazing! So many choices! The staff was friendly and everyone did their best to accommodate the travelers even though they were short staffed. There is a very good Cuban restaurant around the corner. The parking is in a parking garage next to the hotel, but you can pull up to the circular drive to drop people and bags before you go park. The price of our King room was reasonable. Our room was clean & sanitary. Shampoo, conditioner, body wash, and lotion is complementary.The Meh: This hotel was under renovation when we visited in August 2023 - so a little noisy. The windows in the rooms are not sound proof, so outdoor sounds do filter inside some. The location to the entrance of this hotel is confusing. The front of the hotel is actually on a side street that is similar to a large alleyway.The Bad: There was a large homeless community a block away and police, fire, ambulance were there often the night we were there (so more noise). Though we felt no danger going to the Cuban restaurant, I would not advise walking beyond that in the direction of the encampment due to police activity.
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October 2023 by Gabriel
Decent sized room, with comfy beds. Clean and friendly. Good breakfast options. Location is a bit gross and there are a lot of sirens that go off ALL the time at every hour. Other than that, I had a good experience and the price was decent. I wouldn’t recommend staying here unless absolutely necessary.
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October 2023 by Cece B
I don't mind staying at a low end hotel but what I can't handle is a hotel with horrible, disrespectful, rude, nasty front desk service that doesn't respect my privacy. Upon checking in I was told the room I paid for and booked in advance was no longer available. Instead of automatically being upgraded I was asked to take a room that was far from what I requested. I was told first come first serve and in trying to understand that logic the unmannerly front desk person said she had to call the manager. Instead of doing that she began to help another customer right infront of me. She didn't tell the other customer to wait and I had to ask are you going to call the manager. She got upset that I asked this question and became belligerent. She said she called the manager and that she would upgrade me and she began yelling and telling me she wasn't going to do a back and forth with me and went to the back. After she calmed down she came back and told me about breakfast and handed me keys. I walked to the elevator and she began to disparage me with another customer. She violated my privacy by informing a complete stranger that she gave me an upgrade. I met that same customer on the elevator who informed me they discussed me and that at least I got upgrade. Again, violated my privacy and safety. I went to the room and the keys she provided did not work! I went back downstairs told her the keys weren't working. Did not receive acknowledgement about the mistake. Did not receive any apology. Just bad customer service from an argumentative and ill mannered front desk person. She should not be placed at the front until she learns how to handle disputes and attend to customers in an orderly fashion. Like the other reviews posted the customer service is horrible. That is indeed a fact and I won't ever be back. Also one of the elevators isn't working. Do not stay here if you don't want your privacy violated! Unsafe environment!
