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August 2022 by George V
I am disappointed with the 2 employees who were not able to assist me about unlocking my userid. They should know how to unlock customer's userids. Also, an employee was saying an obscene word that made me very upset and very disturbing and that is inappropriate in public services, while she was assisting me. Since, they were not able to assist me, I called customer service and one of the reps was very kind to help me unlock my userid.
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August 2022 by Nicholas V.
I am disappointed that the employees were not able to assist me to unlock my user id. While one of the employees was assisting me, she was searching information on the online credit union about unlocking my user id and I heard her swearing, which is very unprofessional in the public service. She called HFCU mail office for assistance for information about unlocking my user id. She was nice, except for her inappropriate foul word that she was saying. She told me that the HFCU main office will call me or email me to unlock my user id. Later, I thought about calling the main line and I spoke to one of the customer service reps and she was very helpful to unlock my user id by phone.
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September 2019 by Leslie Chasse
Great customer service and professionalism. Maria and her staff are friendly and informative and so easy to work with.
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April 2018 by Surca Delorme
Can't complain about it good job.
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February 2016 by Andre Parris
Great customer service they go the extra step helping me utalize all the exceptional financial services I never knew they had available
