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December 2023 by Alex D
Does not do shared branching. Not in a publicly available facility (within DOD)
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July 2023 by Judyrose M.
To whom it may concern: Phone call to HFCU RE: HFCU -Ms Prajida Bhattarai HFCU Phone Customer Service Representative Bank phone call Date 7/13/2023 (aprox mid day) I had some rather difficult tax and investment questions with respect to my husband's HFCU- IRA account. His account has a couple of CDs coming to maturity. Ms Bhattarai answered all my questions. She was so professional. Her answers to my questions were clear and consise . Then , I needed to have her speak to my husband regarding the most current interest rates to consider for a roll-over. After she politely identified herself to him, she listed for him the current Ira-cd interest rate information. Then she explained to us the HFCU procedures to follow in the event he reaches his RMD date. She mentioned that the Bank had current procedures regarding IRA accounts and the he would most probably would receive notice as the RMD date appoached. She gave us the current procedures the HFCU uses when calculating , handling, conferring and notifying him when the RMD may be be required to be paid out. Ms Bhattarai was preparded , knowledgeable, and professional. Beyond all that, she was patient and kind. Thank you so much for such superior service. Sincerely, Mrs. J. Maloney (RET) - Treasury
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June 2023 by Timothy R.
The service itself isn't a problem, the problem arises whenever I have to call in to correct an issue. This is because whenever I call the number they provide I have to wait on the phone for a minimum of 1 hour. If you have a busy schedule or an active life then this isn't the place you should turn to for loans or banking of any type.
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October 2020 by Poala B.
Dealing with banks, finance, and money. Hire American, and hire those who can speak English properly. If we call a branch's number we get picked up by an American at that branch in one ring. During corona the companies that survive are giving 50x the service to stay alive all the rest are gone and black listed, just like taxis are 90% gone with ride share companies taken over. Hire American or you are not too big to fail, bye. BTW- "Racism" is a made up word by Marxist Leon Trotsky to try to stop Americans, westerners, aka whites from having their own viewpoint and protecting our people's/Americans.
