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November 2023 by Caryn Mushlin
I had a wonderful experience working with Steven Petrucci at Herb Chambers at BMW of Boston! He was professional, friendly, and when the wrong color of the car I ordered arrived, Steve did everything he could to make it right. One of the sales managers tried to make it as if I made the error in the car's color, but Steve resolved the issue without blame and made me trust the car buying process. The car I finally got is GORGEOUS and working with Steve made all the difference. Give this man a raise and a promotion!
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November 2023 by Gretchen Haase
Consistently the best customer service from their service department to their sales department to their leasing department. I have dealt with this dealership in all aspects and I always walk away feeling very positive. This will continue to be my #1 dealer. James in service, Michael in leasing and Sam in sales. All 5 stars!
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November 2023 by Andrew Hendrix
I’ve had some issues with my advisor Julieth Pineros. I feel that she has some sort of scam system going on with the technicians where they recommend expensive and “immediate” repairs for things that are completely unnecessary. They take advantage of people that aren’t knowledgeable about cars. I’ve even had to get my bill adjusted by her twice because she inflated my labor costs or added additional expenses that I was already covered for. We’re talking hundreds of dollars here! Definitely a lack of integrity and I would avoid her at all costs. She always tried to sneak in $270 vehicle check charges every time I got stuck with her. I’m sure other advisors are decent people but I feel uncomfortable going to this place. If I were you I’d find another BMW dealership.Update: I’ve followed up with the manager as suggested and still heard nothing back.
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November 2023 by David W.
If you're looking for the opportunity to be treated badly AND ripped off, Herb Chambers is for you. My car was in the shop for a month. I called 4 times for updates and they took a message each time and never called me back. I insisted on speaking to the manager (I felt like a Karen!) because I needed my car back and she told me she'd call me back, and then didn't. Don't go there, ever.
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November 2023 by David Warnock
Herb Chambers BMW provided me excellent service in leasing a new car. I’d never been through the process before and my salesman and the rest of the BMW team was all around very helpful, and kept an eye on the inventory and notified me when a different car that fit my needs was available. They truly made the process and experience of leasing a car easy.
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October 2023 by Mitchell Ju
This was my first time purchasing a BMW, and first time stepping foot into the Herb Chambers BMW Boston location. The staff were pleasant and accommodating, even while running around with how busy it was they still checked in with everyone, offered snacks and drinks, and kept everyone updated.Working with Michael Semedo was a dream. He is understandably a BMW expert and could answer any and all questions I had about the brand and the vehicle. He was polite, friendly, and excited to have me push the car a bit harder during our test drive to fully understand what a BMW could do.Once the vehicle was under agreement, Michael kept me updated on all things timeline and vehicle condition. He was and is very easy to contact and that really helps with peace of mind.I could not rate him, or the rest of the team at Herb Chambers BMW Boston any higher! It was a pleasure.
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October 2023 by AYUSH SINHA
Had an amazing experience at the Herb Chambers BMW of Boston. The entire process was extremely smooth with a quick turnaround. Huge thanks to Michael Semedo for helping me through the entire process. I really valued his honest opinion and expertise while navigating through the car market and making the right decision. He made the whole experience fun right down to the delivery. Would highly recommend seeking him out at the dealership!Also, thanks to David Torres (finance) for helping me with the financial aspects.Would definitely like to continue my relationship with the dealership!
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October 2023 by Kelly Krasco
Michael Semedo is a great guy and salesman. He really cares about his clients. He is very professional. My experience with Mike at Herb Chambers Boston was extremely positive and I would recommend seeing Mike if you are interested in purchasing a BMW.
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September 2023 by Shin Nagpal
Had a smooth experience working with Steven from Herb Chambers. Not only did we get a good price on the car, but he was able to expedite the delivery of the vehicle to accommodate for our travel plans. Will be my go to place for the next BMW as well
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September 2023 by Chris McKerrow
Great experience working with the team at Herb Chambers Boston. Thanks to Sheraz for a low-pressure approach to buying a car and Omar in Finance for his skill at wrapping up the sale and trade in. Appreciate their time and look forward to enjoying my new (used) car!
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August 2023 by Jessica Chung
I had an amazing experience at Herb Chambers BMW. For a newly car owner I had the best recommendations and service from Abdou. He walked me through every step of the process of buying my new car without any pressure. He explained all my options thoroughly and was very accommodating throughout the whole process. I also highly recommend Omar who helped me with the finance portion of the process and shared with me his expertise. They were both amazing and provided me with a great, honest and knowledgeable service which I appreciated. I would definitely recommend their services as well as herb chambers BMW.
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August 2023 by Elizabeth Cherchia
Nick was super helpful and straight to the point. He explained all my options clearly with no pressure. He was friendly, accommodating, and easy to work. David was also a delight to work with and thoroughly went over all my financing needs. I feel great about my BMW purchase! Thanks Nick and David!
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August 2023 by Nicky Lewenson
I highly recommend Abdue and Omar at Herb Chambers BMW for their outstanding and knowledgeable service. Their honesty and transparency throughout the car-buying process were truly impressive. Their patience and willingness to answer all my questions helped me make informed decisions on in the past and most recently as this week. They never hesitated to go above and beyond to ensure I received the maximum value for my trade-in. Overall, Abdue at Herb Chambers provides an exceptional experience that sets him apart from other dealerships.
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August 2023 by Brooks Copeland
Living in GA, buying such a long distance away can be an issue but Sheraz made it easy. Sheraz answered all my questions in a timely manner They accommodated my travel schedule and after my inspection and test drive, we concluded the deal in 20-30 min. It was so quick, I had a whole day to explore Boston. They worked with the transport company to coordinate pickup and took pictures before it was loaded. It was a great experience
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July 2023 by Mike B.
I should preface this review by saying that I'm a car guy. I definitely buy cars more than the average person. After bouncing around from Mercedes, to Audi, and back to BMW, I always find myself happiest in a BMW. I just brought home my fifth BMW purchase from Herb Chambers BMW of Boston, and I could not be happier. I have consistently worked with Ahmed over the years, and he's fantastic. It's no surprise he's been there so long. Ahmed was able to get me an allocation for a relatively rare model within a day of my visit. The vehicle was built and is already in my possession. The purchase experience was smooth, seamless, and efficient. I could not be happier with Herb Chambers BMW.