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March 2024 by Jay M.
The key lady is a real jerk, and honestly horrible customer service all around. You try to get an employees attention and they walk away and pretend not to hear rather then help
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February 2024 by Christian Concessi
Crystal was very kind and helpful. Knocked off a star because the parking lot looks like some type of zombie breeding ground. I did appreciate the classical music being played outside.
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February 2024 by Jamie Colbert
DO NOT use this store for any installation services. The customer service is awful and the management is completely disorganized. They did not communicate with me about the delivery of my materials, then after the installation they forgot to invoice me for nearly a month, and then they panicked that the balance had not been paid, BECAUSE THEY HADN'T INVOICED ME! I tried to pay the balance but their customer service team did not respond to my emails. What awful service. Go elsewhere for installation services!
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November 2023 by Dominiquea Price
I needed an adapter for my faucet. I asked the first staff member I’ve seen. Without hesitation, Louis, Matthew and Mariana jumped right into action. I loved how approachable they were, how well they worked together and how quickly they found the part I needed. Thank you again for your kindness and help!
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November 2023 by Kalejaye Akintoba
Very expansive catalogue of items. The store is messy though if you are looking for items on the lower end. The younger staff do not care and will not help you. The older staff though are very sweet and try their best.
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October 2023 by ayatakshi barari
This store is so badly managed that they couldn’t get a simple small order delivered right even after 3 attempts, and there is no action from the store to rectify the mistake. Items get delivered to wrong address, delivery gets rescheduled for no reason and then cancelled. When you call the store, nobody can give proper information, they just keep saying the store will review and call you but I am still waiting on that call and my items, for 4 days now! Customer service is of absolutely no help. Can’t even cancel order and place a new one.
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September 2023 by DJ Chris F.
Hello and thank you for your patience! Welcome to The Home Depot chat As we go along, please feel free to respond at your own pace. With whom do I have the pleasure of chatting with today? I ordered this from the Somerville location Hello Christopher! Can you elaborate on your issue? I need to pick it in Somerville Thank you, for this we will need to cancel the order as we cannot change store locations I apologize, but we cannot transfer orders. If you do not want to pick it up at the South Bay/Boston store, then we will need to cancel the order I have no toilet! Have them deliver it to my house. We cannot modify an order once it has been placed Your app made the mistake No, we cannot. Once an order has been placed we cannot modify it. If you need to modify the order in anyway we will need to cancel the order. I'll be happy to assist you in cancelling and placing a new order. Yes you can Once again, no we cannot. I don't have enough money to do that Talk to your supervisor Well with cancelling the order the refund will go back to your original payment method. A supervisor will not be able to do it either. This is how our system works It won't put the money back right away That is correct, it will not, but it will take a day for the pending charge to fall off. I HAVE NO TOILET THE PLUMBER IS HERE Sir, please. I have stated that we cannot modify the order once it has been placed. Let me speak to your boss Sir, please do not tell me how to do my job. We have processes and procedures. This is how we have to do things. Please verify your name Again the disabled person doesn't have enough funds to place another order. My name is Alex. Please allow me 10-15 minutes to get a Resolution specialist for you. Mr DiFiore requested help from a supervisor. You said that they wouldn't be able to help him. Now somehow you can? How is that possible. You are being transferred to another agent thanks for your patience. I apologize for your experience - once orders are placed, we are not able to make alterations to them. the only options available to you as mentioned previously are for the order to be picked up at the South Bay/Boston, or we can complete a cancellation, and a re-order can be completed at your convenience with the correct store. okay - we are not able to make alterations to them. the only options available to you as mentioned previously are for the order to be picked up at the South Bay/Boston, or we can complete a cancellation, and a re-order can be completed at your convenience with the correct store. Have you seen the text conversation Do you not understand his situation yes the system will physically not allow us to make changes to the order You realize that if he cancels that he will not be able to reorder due to lack of funds. the item is ready for pickup at the South Bay/Boston store, which based on billing address is only about 5 miles from the address So your telling that: 1. You can not deliver it to Somerville. 2. You can not deliver it to his home. 3. You can not do an in store transfer. You understand he is disabled I am I apologize for the inconvenience, this is how the order was placed. and we are not able to change it. I am glad to issue an e-gift card for the error that is causing you this issue today, but we are not able to change order fulfilment type once order is created. Why can't you give a gift card to an employee and have them take it to Mr DiFiore's home. I understand that and I am glad to create a ticket for my IT team to review if the item is having a fulfillment error on our home page. however, I am not able to make changes to the order at this point - the only options are to pick it up in store, or cancel/re-order issuing a gift card to an employee would be fraud Let the employee keep the gift card. Have them take the toilet to him sir, that is fraud He needs the toilet I have given you all the possible solutions I have He doesn't want the gift card He needs to use the bathroom the order has been notated on your behalf with the available options to you on t
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August 2023 by Elissa Harrington
I spent almost 30 minutes in there looking for a child lock for a door. I first got directions to isle 14. Couldn't find what I was looking for, so I asked another gentleman, and he told me he didn't know what I was talking about. 3rd gentleman looked it up on the computer and proceeded to help me down another isle, and we both couldn't find it. This gentleman went back to the computer, which wasn't giving an exact location, and this wonderful woman working by his side told me where to go. I went down the aisle, and there were two gentlemen who appeared from wherever, and both told me to go down on the right. Finally, I found the product which I was looking for.
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August 2023 by Alex NEFF
Sadly this Home Depot is employed by people who have no experience or care for anything DIY. On multiple occasions the employees standing by the self checkout do not tell people in line when registers are available, everyone just stands around. Anytime you need help they just say they’ll get help and you’re left standing there. It’s sad.
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August 2023 by Tammy Sammy
I came in to get a key copied and the machine that copies keys needs an employee to assist. Not only did the majority of there employees walk past me but they called for an associate about 5 times and no one showed. Luckily there was another machine close by but literally no one showed to help me. Very disappointed
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August 2023 by Ricky Kirk
Employees are as useless as the nails and screws they sell. Found what we wanted after asking two employees, neither who even tried to find us our product.
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August 2023 by Matthew R.
Terrible management & it shows with how staff operates. You will get a few A game workers who know their stuff but it's a hit or miss but that's still a management issue.
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August 2023 by Laramerchi The Fashion Restoration Center
S/o to the squad at Home Depot Santos at pro & Carlos at hardware. Typically I dread the visit to Home Depot due to I can never find any help! NOT TODAY! Santos was extremely friendly and approachable! I asked for specific advice on tools and he took accountability and stated that he wasn’t too sure but that he would ask someone who would! I admire that, he rather be honest than lead me the wrong way. Not only did I get the help I needed, I too was able to leave with trust and confidence. South Bay Home Depot just became my go to Home Depot! Thank you guys!
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August 2023 by Laramerchi: The Fashion Center
S/o to the squad at Home Depot Santos at pro & Carlos at hardware. Typically I dread the visit to Home Depot due to I can never find any help! NOT TODAY! Santos was extremely friendly and approachable! I asked for specific advice on tools and he took accountability and stated that he wasn’t too sure but that he would ask someone who would! I admire that, he rather be honest than lead me the wrong way. Not only did I get the help I needed, I too was able to leave with trust and confidence. South Bay Home Depot just became my go to Home Depot! Thank you guys!
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August 2023 by Jerline Hogan
It sucks ? lied said my order was coming been here waiting since 6 am no show every time I call the store have to wait a hour and then someone hangs up after all that find out they never shipped my order. So sad people can't be honest ?
