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March 2024 by kay
Donna is the BEST tax service person I have ever had. She is friendly, personable, and so fast, all in the same time! I have been consistently satisfied with her for 3 years straight. I highly recommend her and this place!!
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July 2023 by Eugene Armstrong
Loved chaus patience
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June 2023 by Logan Walsh
Went here back in April to get my taxes done and while initially it was a positive experience it has now turned into a horrible one. Something went wrong after I gave them my banking info and paid them $200+. They said that I was all set and everything was filed but a little over a week or two later I get a letter in the mail saying my payment wasn’t submitted. I then owed another $500 in late fees, interest as well as a $62 processing fee I had to pay.I went through client services to try and recoup the money but after speaking to me and saying that they would give me a refund they send me a check for $70. Now they won’t even respond to me when I try to ask them how they see $70 as fair. If you’re looking to have someone do your taxes go pay Turbo tax but safe yourself the risk and don’t use H&R Block.Horrible customer service and really disappointed in how they handled this entire issue.
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April 2023 by Sam Dang
Great and quick experience. My Tax professional was great and I would use them again.
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March 2023 by Honest R.
TLDR: After having someone with no clue how to do taxes, a faulty system, and flip attitudes, they tried to charge me more than $100 over my original quote. DO NOT GO HERE. I saw all the bad reviews about this location and thought "oh, those are from a long time ago! It can't still be that bad!" Nope. It's that bad. Do NOT go to H&R Block, and if you don't have any other options, do NOT go to this location, and if you don't have any other options, at the very least do NOT work with Tomas. For some reason, I spent 2 hours sitting there at my first visit while the tax "professional" clicked around between tabs, unsure of what to do or what to put where. He found my situation very confusing, getting up to ask the other tax preparers in the office what to do multiple times. At one point, he even commented to me that "they don't want to hear my questions, they're dealing with another one of my screw ups right now." Hand to god that's what he said! Eventually I asked him if one of them could take a look, but it wasn't until 2 hours in to what should have been a very simple appointment when I flagged one of them down myself that we got someone who knew what they were doing.When I finally had my returns taken over by someone I'm confident actually knew a thing or two about taxes (this was a few days later now, upon returning for a second appointment to get things sorted out), the software wasn't working properly and wasn't recognizing a few of the values she had put in, and $85 that I deserved in my return weren't being recognized. She asked me if I wanted her to call tech support to get that $85, or if she could just leave it. Um... no?? That's my money, and it's your job to get it for me?After all this, they forgot to get some necessary information. On this final call where I provided it, they told me the service would cost $260. My original quote was $155!!! Their response was that my original quote was wrong, and that the best they could do was a $35 new customer discount. So now, after having someone with no clue how to do taxes, a faulty system, and flip attitudes, they are charging me close to $100 over my original quote. I am the furthest thing from a Karen. I always go out of my way to compliment cashiers and tip 25%. I tried to have compassion for the workers at this H&R Block at the beginning - it's their busy season, they deal with some hard customers, I'm sure... but issue after issue????DO NOT GO HERE.Edit: Shortly after I posted this original review, I got a call back they could get me another $70 off, closer to my original quote. (So I ended up being charged $165, when I was originally quoted $155.) I asked why, and they just said that their manager was there so they were able to work it out. Thankful for that, but still didn't have a good experience overall.
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March 2023 by Kentasha S.
New receptionist NEEDS to be fired and bring back the good vibe smiling lady from some years ago. also your tax professionals are more like students and our taxes are some of these tax pros practice.
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March 2023 by Robert Blaustein
I was extremely happy with my experience Donna who helped me was terrific and the price you can't beat it
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March 2023 by Joonyeob Yeo
Fast and kinds service
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January 2023 by Alexander Soloviev
Parked here after hours when the lot was totally empty. There are no signs indicating that you cannot park here, and this is a multi-business lot. They employ Robert's (Frank's) towing company, which is know for its predatory practices. Car was gone in 2 hours.
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August 2022 by Alexander DesPois
Our credit card information was stolen by the front desk lady who was already unprofessional playing music at the front, accompanying her friend on her personal phone as she fielded incoming business calls. I paid roughly $500 in preparation fees between my wife and me, just to almost get robbed at the end. Nightmare. Btw there is no cameras in the building to catch any activity so bring a witness just in case.
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May 2022 by Anuj Bellare
Tax preparer was very good
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April 2022 by Drew McClendon
I have never had such a terrible experience getting my taxes done. Previously, I have had awesome experiences at other locations but this location? Called multiple times, no call back. Showed up for meetings, told to come back another time. I understand it is tax season, but the absolute lack of communication? Never again.
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April 2022 by Brian Kopitsky
The person I worked with was both professional and flexible.
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March 2022 by Alex DesPois
Our credit card information was stolen by the front desk lady who was already unprofessional playing music at the front, accompanying her friend on her personal phone as she fielded incoming business calls. I paid roughly $500 in preparation fees between my wife and me, just to almost get robbed at the end. Nightmare. Btw there is no cameras in the building to catch any activity so bring a witness just in case.
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January 2022 by AriesJordan
The tax preparer Greg stopped twice in the middle of preparing my taxes to help others that had no appointments. He also allowed someone to see the computer while working on my taxes. A complete stranger. That is a serious privacy concern. It's also very unprofessional.
