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March 2024 by Betina Sejtman
this place is joke. dont waste your time.
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February 2024 by Ulises Bezaury
My 4 year doing with H&R Block, professional service. Thank you
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December 2023 by Alec Matson
The off-season tax crew has some basic tax knowledge gaps I would not expect
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October 2023 by Andrew FM
Nobody ever answers the phone or calls you for an appointment
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October 2023 by Sankalp Apharande
Jonathan helped me promptly and went above and beyond to resolve my complicated tax situation. Nice experience with H&R Block.
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July 2023 by Amy Shola
Made an appointment for 11am, spent 30 minutes alone in the lobby, called several times with no answers.
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June 2023 by Laura Shupp
I'd recommend all to steer clear of this office. I selected this office due to their expertise in international income, and income across States. After receiving (1) 1 City tax that was rejected due to using the wrong form, (2) 1 State tax filing rejected and penalized for not paying the correct amount, (3) a 2nd State tax filing with no word on whether it was accepted, and (4) a federal return that has been held up for 2 months...literally element of this tax filing was incorrect. What a waste of time and money.
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May 2023 by Paul McKinley
Frustrating experience from start to finish. Scheduled an in-person meeting with a tax-pro, get a call the night before the meeting saying they can no longer meet me with me but I can still come drop off documents. Sure, whatever, same end. Drop off the docs, hear nothing back for close to a week. Tax deadline rolls around and no one has returned any of my calls at this point, requiring me to go in person to ask what the heck is going on. The person who was assigned to my return just...didn't do it. So they helped me file an extension, set up another call for the following Monday. Never got the call on Monday, had to call the office myself. Finally get someone on the line, they tell me they're working on it now and they'll call me back again (at their convenience, not mine). Repeatedly I've had to push this along, with no information or feedback from them. Stressful experience to say the least, I would not trust this location again and plan to take my business elsewhere going forward. I'd caution all others not to use this place.
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April 2023 by Olivia Wilcox
Awful. I went two weeks before the deadline and they said a virtual person was going to file for me, never reached out, and I couldn't contact the office so I made another appointment and they cancelled that appointment the day before the deadline even though I made it 4 days before the deadline. I do not recommend this location whatsoever.
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April 2023 by Anastasiia Kharitonova
Extremely rude customer service. Scheduled an appointment online, they call to “reschedule” without giving any viable options or explanations why my appointment couldn’t be accommodated and why booking online is even an option then. When asked follow-up questions, the person just hung up on me. Would never consider this service again and wouldn’t recommend to anyone.
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April 2023 by Cynthia Dominguez
I went today and the person helping me was not useful at all! I was only there for 10 minutes.
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April 2023 by Bobby Agrippino
Charlene Huang is an amazing and very knowledgeable accountant!
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March 2023 by Sharnette Manuel
Excellent work. Thank you
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March 2023 by Marion R.
Unprofessional. Hideous customer service. I waited 20 minutes for someone to assist me. An older lady who worked at 151 tremont location expected me to leave my sensitive documents at the unattended front desk and had the gaul to get mad at me when I asked when the receptionist would return or if there was a more secure way to leave my sensitive documents for my tax preparer. She was not capable of answering these two basic questions and just seemed to get madder. I tried to ask when I should come back but she just walked away. In a world where you cannot be too careful and cannot count on the common sense of others to not over-react I didn't want to keep pushing for information and have her blow up at me but it was just a lousy experience. Super unprofessional and zero customer service. How can you trust someone to prepare your taxes when they cannot interact with other humans? Dont go here
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March 2023 by j brown
My experience hinges on Monita Lam. She is the best. I go to H&R because she remains working there. She is professional and quick. Personable and friendly. She is too busy to take new clients I should mention. She's the best. Front desk was also helpful.
