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May 2024 by Joseph Deangelis
Worst lender I’ve ever dealt with. Have use this company before in the past and I was referred to James to help find a home in Florida. I’ve bought many homes in the past, so I am aware of the process. I was helping my fiancé buy her first home. It was like pulling teeth to get simple information such as estimated monthly payment down payment, and closing cost, etc. My fiancé and I were looking for over a year for a home for her. Once we narrowed down our search, we missed out on a couple opportunities because of James of lack of providing certain information and more. He was very unresponsive and just difficult to work with. I’m glad I went with somebody else because the experience is way different and we actually closed on a home. however, the worst part is he lost us a home. So my fiancé was preapproved for over a year up to 450k. I understand things constantly change however we had a good idea of her max price. We found a home for 350k and wanted to put an offer in. Not only did James not get us the closing cost in time (we had to guess it for the offer) when the sellers agent called James and asked if she was pre approved he said he didn’t know… he knew dang well she was pre approved for the asking amount. Not sure why he did that however I thought that was very unprofessional. It caused us to lose out on a house we really wanted because the sellers weren’t confident in our lender. We ended up getting a home 100k more so she was defiantly pre approved for the asking price of 350k. Overall is a blessing in disguise, because we got a very great home and we’ve worked with a very good lender that was the complete opposite and got the job done. I understand people are busy however, he constantly dropped the ball many times and I really don’t understand of the good reviews he has because I had a terrible experience. My advice to you is communicate better don’t take forever to calculate closing cost and simple information people need to make an informed decision. And certainly don’t tell the sellers agent that we’re not preapproved when we’ve been working with you for a year and you know we’re preapproved. Not sure if we were lower commission client to him however it was absolutely the worst experience with a lender a computer could’ve done better then what he did. Very disappointed from the experience and will never use fairway again.
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March 2024 by Catherine Morris
James is the real deal. He understands his processes and always looking for new ways to grow and bring buyers benefits and make impacts in the mortgage world. Working with him is always a pleasure and my clients are always satisfied with the level of care they given.He goes above and beyond, understands his products at a deep level, can mitigate issues before they arise and very solutions based. Coming from a Realtor, that means a lot as there are so many lenders who are not willing to work nights and weekends and in the trenches with us for his clients. He definitely does. Can’t go wrong with James Thom!
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March 2024 by Nicole Cirella
James streamlined the entire process for us, from pre-approval to closing. His constant updates and guidance kept us informed and confident throughout. With our offer accepted, we found ourselves ready to close weeks ahead of schedule, securing a favorable interest rate and maintaining leverage in our transaction. Overall, an exceptional experience. We highly recommend James and his team and will definitely use him again to refinance our mortgage!
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March 2024 by Katherine Kranenburg
I had a fantastic experience with James helping me with investment loans in Boston. He is super knowledgeable about the market, always on the ball with responses and explained things well when we needed more guidance. Honestly, they nailed it with their commitment to great rates and clear info, making my clients and me super happy!
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March 2024 by Morgan Doyon
James was amazing in the mortgage process. He responded quickly and was super thorough answering all my questions. He was very knowledgeable and was able to walk me through all of my options. He made a stressful process seem super easy which I was grateful for. I will definitely refer him to others!
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March 2024 by Barah Chbib
James made the entire mortgage process seamless and stress-free for us. From the initial consultation to closing, he was knowledgeable, patient, and always available to answer our questions. His expertise and professionalism ensured we got the best possible deal. I highly recommend James to anyone in need of a reliable and trustworthy loan officer. Thank you, James, for your outstanding service!
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March 2024 by Maria Do Canto
Exceptional Service and Expertise!I recently had the pleasure of working with James Thom of Fairway Mortgageand I cannot speak highly enough of my experience. From start to finish, James demonstrated professionalism, expertise, and a genuine commitment to ensuring my clients needs were met.Throughout the loan process, James was incredibly responsive and attentive to my and my clients’ questions and concerns. He took the time to thoroughly explain each step of the process, ensuring that clients felt confident and informed every step of the way. Their knowledge of the mortgage industry was evident, and they were able to offer valuable insights and guidance that ultimately helped me secure a favorable loan.Overall, my experience as a real estate agent working with James was outstanding, and I would highly recommend him to anyone in need of a mortgage or loan! MD
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March 2024 by Ocean Kirkwood
I highly recommend James Thom from Fairway Mortgage! He kept us informed and answered all our questions from start to finish. With James, we experienced no delays and he ensured everything stayed on track. He even spoke with the sellers agent to ensure a smooth process and infill confidence in our qualifications. His dedication and work ethic were key in helping us close on our new house. We're incredibly grateful and wouldn't consider working with anyone else.
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October 2023 by Cynthia Jimenez
James was great to work with always was available to answer any questions that I had. Differently would work with him again. Thank you for being patient ?
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September 2023 by Grinu O
Very thoughtful, thorough and always available to answer questions. I had worked with multiple big banks in the past and they all need to learn from him and the fairway process. Streamlined and efficient process. Will be a repeat customer for sure.
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September 2023 by Sarasota Florida
My husband and I were first time homebuyers and could not have been more lucky to have been connected with James. He was extremely responsive -- he got back to our initial Saturday night email within one hour without even knowing us yet, set up an appointment to talk the very next day, and this level of responsiveness continued throughout our entire home buying experience. James patiently walked us through all of our questions, and made the entire experience so much more transparent and pleasant. Home buying today can be very stressful, and James went out of his way to make it as easy and clear as possible. We cannot recommend him enough for everything including a great mortgage rate.
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July 2023 by mariana bortolossi
I highly recommend James Thom at Fairway Mortgage! James provided a wide range of loan options, secured us the best mortgage rate, and most importantly, his explanations were the most thorough compared to any other lender I've worked with. He was consistently available, even outside regular hours and on weekends, when we were submitting offers. James is an excellent choice for first-time homebuyers or anyone seeking a mortgage. Thank you, James!
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June 2023 by Lisa Vieira
I recommended James to assist one of my first time home buyers and he exceeded our expectations. His expertise and market knowledge resulted in tailored mortgage options that fit their needs perfectly. His communication throughout the process was outstanding and kept us consistently informed where we never needed to wonder if the process was on track. I will continue to recommend him to my clients.
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May 2023 by John Edwards
James and his team made the process simple, fast and convenient. From application to closing, we always felt like we were in the know and communication was outstanding. They were always available for questions, even on weekends and after hours. We were so impressed when James called the sellers agent for us on a Sunday to help secure the deal. Needless to say, we couldn't be happier with our experience and we HIGHLY recommend him. James is our lender for life.
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April 2023 by Jaime Devine
James was excellent to work with! He was the loan officer for some buyer clients of mine and he just made the process so easy. He was great at keeping everyone informed on where everything stood, he gave timely information and solutions to any issues that arose as well. The transaction was smooth and a great experience. Looking for a great LO? Def give James a call.
