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November 2023 by David Beck
After multiple supplier issues (shop kept getting a broken windshield) I finally got it replaced and what a great experience. They were able to transfer over my inspection sticker and the Velcro stickers for the toll pass. They saw me at my appointment time and got me in and out in the quoted time. Never had a windshield replaced before but these guys made it easy. Highly recommend. And if you have a Subaru, just have them call you once your windshield is in to schedule an appointment.
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October 2023 by GS C
I went to safelite brighton office on 3/3/23 to change front windshield and rare window. When the work was done, i noticed that the rare window side panels were not attached to the rare window, so i told the manager, and the manager told me to bring it back another day. So i went again on the day that he gave me new appt, and they repaired it. When the repair was done, they taped the panels and rare windows and told me to take the tapes off after couple days. When i took the tapes off after couple days, the black glue was on the rare wndow but the panels were still not attached well. So i went into the office and talked to the manager. He said he will order the panels and get it fixed but he doesnt know when the panels will come in. I waited several months but no call. And they dont answer my call. So i went in again, and the manager said that the panel came in but it came in broke, so he has to reorder. They do not want to fix the mess that they created.
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October 2023 by Yash Tulsiani
Felix in this office is really good! Did the work really quickly, reinstalled my emissions sticker, and gave me new suctions for my dashcam that had to be removed for the new glass.
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October 2023 by Elizabeth K.
Went through my insurance. It was quick, easy, lots of appointments available, and effective. Also was super excited for the complimentary snack bar that helped me refuel. Folks are friendly and efficient.
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August 2023 by Patrick O.
Horrible company. You can tell by how many terrible reviews they have.NO phone number, and their computer system doesn't work with Geico insurance. Really????I scheduled an appointment on the phone for 4:00, through Geico, and they didn't show up.They went home because they didn't "see" the appointment.Awful.
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August 2023 by Jake Grey
Really lousy experience, start to (non) finish. First we had an appointment scheduled for at home replacement but then they just No showed. We called to find out what happened and they said we needed to come in because convertibles “require special process.” So we scheduled another appointment another two weeks out (their first available). Showed up on the day of to drop off the car only to find out the appointment had been moved ANOTHER week out and to a different location. No phone call, no email, no notifying us whatsoever. No contact from the shop whatsoever. Floor manager was astonishingly rude - saying he didn’t know what happened and it wasn’t his problem - blame corporate, he says. So incredibly frustrating. No attempt at service recovery (not even a free wiper blade). Never going back. We let our insurance company know what an ordeal the process was.
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July 2023 by Henock Assefa
Worst service in MA. They scheduled me twice without the part to fix my windshield. They told me to reschedule the third time without considering the time and money I lost to show up for each time. When I expressed my frustration about the hustle, I was told to take my business elsewhere by Adem ( Supervisor). Never again will I ever bring or recommend this company for anyone I know...
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July 2023 by Husang Lee
Unfortunately, I had to get a reappointment due to the glass coming in damaged. Overall a very smooth service. Waiting room has refreshments and cool with the ac running. Even gave me some ez pass strips. Thank you!
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July 2023 by Foto Liu
Fast and great service! Dropped off in the morning for an afternoon appointment, and they were surprisingly done by noon! Called me a few times before the shop closed up to remind me to pickup too!
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June 2023 by Cal Buchman
I was supposed to come into an appointment today at 10:30 a.m. 30 minutes before the appointment they send me an email and say that my appointment has been changed to Friday at 2 p.m. I tried to contact them on their phone to confirm the last minute switch up. I found it confusing that they would switch it up on me last minute, but they responded and told me the reason. I appreciate them telling me in a timely fashion
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May 2023 by D B.
Got me in early for my appointment. They were punctual and efficient. They recalibrated the systems and was out in a very timely manner.
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March 2023 by Jack
I had a bad experience, Think before taking your car there, they place is fully of unprofessional staff, there some others places that you can take, and they will take care of your vehicle, this place does not even do their job specially, their manager, I had an appointment today, they call me If I could take my car earlier, because they wanted to go home earlier, I went 2 hours earlier I left my job, when I get to this place the manager told me they can't do it, he did not even take a look to my car, he just looked to my car 5 feet away, I don't understand why this company is fully of unprofessional staff
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February 2023 by Matthew Raifman
I don’t really write reviews that much but felt the need to because I was so impressed by the experience I had here. Firstly, they backend team chased down my insurance company and got the windshield repair covered. This should be straight forward but after hours of back and forth with StateFarm; the best I could do with them was the expectation that I would be reimbursed for the cost. satellite tracked this down and saved me the trouble: $0 deductible. Next, they fixed a broken windshield wiper nozzle. No comments, just fixed it. Finally, our passenger window has had an issue intermittently now going up. This happened during the repair so they put plastic film on it for me. Ok, that’s nice but expected. They also took the door off and diagnosed the problem so I can fix myself. Really positive experience here. Nice to say that about something related to a car.
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December 2022 by Christopher Li-Q
These guys are great here. Got my window replaced in less than 90 minutes. Shout out to the best manager, Adam Herbert; The best coffee evah for you customers!! Highly recommended for your windshield needs..
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November 2022 by O.
This review is more for potential customers out there looking for a place they can trust for their windshields repair/replacement needs. Read before booking any appointments with Safelite.Technician tore up the interior of my car during windshield replacement. Mistakes always happen and I know so without making any fuss out of it, I simply walked in and reported it to the shop, technician named Rob came out and took photos, compared with his pre-inspection photos and confirmed the damaged weren’t there before and his manager will get back to me in a few days.It has been a month now and no one has ever reached out to me. Tried call the shop multiple times and I was never able to talk to a person. I ended up calling the Safelite customer line and they also cannot get a hold of the manager or the shop, they could only leave a massage.It is unfortunate that I cannot write a positive review but after a month of waiting and experiencing how their system runs, they reserve nothing but a negative review.Google other local auto glass companies near you and you should find other companies with far better reviews from their satisfied customers.Don’t select them just because your auto insurance recommends.If you just need simple windshield replacement hire a reputable local company, and if your car requires special calibrations go to through the dealership.After all, it’s definitely worth spending extra money for your car, and for your time and energy.
