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December 2023 by Josh G.
I am not one to write reviews, however, I had an extremely positive customer service experience at this Jos A Bank. I went in looking for a suit and settled on purchasing a custom suit after trying on multiple items with the help of the in-store associates. The process was very smooth and felt like I had been sized correctly, however, when the suit arrived it did not fit me well at all. After several iterations of trying to get the right fit (including various alterations and even Jos A Bank ordering a new suit altogether), I determined that the style suit just wasn't going to fit (I was going for a slim fit all-wool suit, which did not offer enough flexibility for my shape). I was disappointed because I wasn't sure what the return policy was around custom orders. Fortunately, the store fully refunded my order and was immediately helpful in finding another suit in store that fit perfectly (different style and material).I don't typically put up such a stink when making a purchase, but given this was a big purchase for me, I wanted to make sure I got it right. Fortunately, the associates were understanding and patient with me during the entire process. I was pleased that the associates at the store (specifically Jay and Ryan) assured me that they would work to find a solution for me, which they did. Both were very understanding of my concerns, not to mention very informative during the sizing process. I will certainly be returning to this location for future purchases!
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October 2023 by John M
Went to Macy’s first looking for a shirt and tie for an interview and was not impressed. Walked down the street and walked in was very happy I did. They helped me fine the correct size shirt and helped me pick out a tie to go with it. Super excited to wear it to my job interview next week. :)
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October 2023 by Scott Mitchell
I stopped in here a few weeks ago because I left my belt in Chicago. The store associate that helped me (can’t remember his name unfortunately) was very helpful at getting me in and out with what I needed without rushing me and gave us a discount as a goodwill gesture. He was very accommodating during our short visit.
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October 2023 by Jim M.
Came in late on a Sunday to pick up a suit for a wedding two weeks out. figured two weeks is cutting it very short but Mike the sales guy was helpful and positive and after a little over an hour of trying stuff on and searching through the racks we found the suit I wanted. All I needed was some alterations, which Mike assured me could be accomplished in the two weeks before the wedding. Since it was late on Sunday I offered to come back Monday to get fitted for the alterations. Mike was gracious and wrote down who I should ask for depending on what time I arrived on Monday. When I showed up Monday I spoke to Aaron at the front desk and explained how I was there to be fitted for the suite I picked out the day before. Aaron returned from the back of the store in a huff explaining that Mike was late and that my suite wasn't there... That's it...That's all he said. Nothing about trying to help me out, he just wanted to let me know what little he thinks about Mike. When I asked him what's next he shrugged and threw up his arms. Nothing, not a word from this guy about what he could do for me now that I was there in the store. He didn't offer to help me find the suit in the rack, even as I was walking out of the store letting him know that after this horrific retail experience I will be canceling my order and won't be coming back. 180 degrees different from my last experience at this store, but it doesn't even seem they want me to return.... I won't.
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August 2023 by Keeghan F.
James over there is the most u helpful person I've ever experienced within customer service. I called 3 separate times just wanting to find out shipping information on when to expect a shipment from the store and he was extremely unhelpful and rude. Not sure how hard it is to look up the status of the shipment, but the first time he put me on hold for 20 minutes. The second time I called he finally asked for my personal information which seems like it could have been useful during the initial conversation before I was on hold for 20 minutes - then he put me back on hold. The third time I tried him he said "we're working on it" and hungup on me. The fourth he didn't pick up the phone. Still haven't gotten the shipment that I was told would arrive by now. James shouldnt have a job.
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August 2023 by Cisco Rod Azarhr
Heads up employees are too busy to do their job. See attached picture. (enough said). Walked around for 15 minutes while three employees just sat around looking clueless and confused. They were all attached to their phones. Got out of there and headed to Macy's. Where I won't find myself competing with a phone. Worst experience ever.
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August 2023 by Aaron Nazif
Went in when I was pressed for time. The employee who helped me was able to get me outfitted for my meeting and it the door in less than 20 minutes. Top notch.
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July 2023 by Ryan Turner
Had a great experience getting fitted for a custom suit for my buddy’s wedding. If you need to get fitted, I highly recommend Jay. He was very knowledgeable, helpful, quick and to the point, and helped me get the perfect fit. This location should be grateful they have him helping customers.
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June 2023 by Nora F
My partner and I came to this location to shop for suits for a wedding. This was my first time trying on and purchasing a sports coat. Michael made me feel extremely comfortable and confident, and overall provided stellar service. I’ve never had a better experience shopping for clothing before. They didn’t have my size in the pants I was looking for, but he was able to find a pair that fit me in another color and help me locate the color I wanted in my size. He went above and beyond to ensure that I got a jacket I loved, and I am looking forward to our event!
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June 2023 by Jim
Asked about a patriotic flag tie for Memorial Day Weekend. Was told the American Flag ties are “boring”. They don’t carry them. I told him the American flag isn’t boring to the nearly Two dozen service members and friends I know that died for that flag. Don’t shop here
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May 2023 by Mpho Mathebe
I am glad to share with you my success story today, when I started trading binary and forex few months ago, I really don't have the necessary tools to trade and I lost a lot until I met Mrs. Helen Paul who thought me all about the market psychology as She managed my account for me. Today I am grateful to her for her great offer and help because it really changed my financial situation with an investment capital of $2,000 and am making $20,000 profits per week right now. If you need her help, contact her via Email:
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May 2023 by Flabby Bee
Great service, great result, 100% accuracy vey professional most legitimate Forex and stock trader i have very dealt with, I invest $500 and earn $5,400 after 7days of trading with her signals, I highly recommend Mrs Winifred Demetrius, for most profitable forex/stock and crypto trading! contact her via Email:
[email protected] WhatsApp: +1(559) 697-3414.
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April 2023 by Robert Gagliano
Bought 8 sport and dress shirts on sale - sale said reduction to 17.99, but found many weny through 2nd and 3rd reduction to 12.99 and 4.95 coste about about 96 dollars not over 160 as expected
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March 2023 by Miles Baird
The team at Jos A. Bank made my day. I needed a suit at the last minute and they helped put together a set which not only fits well without any tailoring but also looks great.
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November 2022 by Fábio ZontaKovalski
terrible attendance! Attendant who wears a beard, or was too lazy or thought I didn't have the money to pay !!!!
