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March 2024 by P F.
Joseph Gann Jewelers is the best. We have worked with Matt Gann since 2010 on 4 rings: An heirloom blue sapphire and ruby that were each set into pre-existing settings and (a decade later) a tourmaline and white sapphire that were set into custom mounts. Each of these rings are beautiful and the finished product suits each stone perfectly. I cannot say enough wonderful things about working with Matt Gann: He is the epitome of trust and courtesy; we have never felt rushed through the selection process; and when we brought in less conventional gemstones for setting (a huge tourmaline and a white/blue-gray sapphire) there was a great feeling of collaboration and mutual respect. Without needing to say much, Matt understood our vision as well as what would likely be to each gemstone's advantage. I receive tons of compliments on my tourmaline ring (from 2021) The setting had to be designed and made from scratch to accommodate the stone. The result is stunning. Don't be afraid to go custom! It's worth it! When we picked up our most recent collaboration earlier this month (a white sapphire ring in an art-deco style) I was overwhelmed with joy...it was gorgeous and much more opulent than I expected. I wear all four rings from Joseph Gann on regular 'rotation' and with each one so different from the other, it's hard to believe that they come from the same jeweler. However, there is one thing common to them all: Outstanding Quality. We are so pleased to have Joseph Gann as our jeweler and look forward to working with Matt Gann again in the near future.
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November 2023 by Monica D.
I can't speak highly enough of the team at Joseph Gann Jewelers. My husband worked with them to build my engagement ring. They spent hours working together until the ring was exactly what he wanted, and it was absolutely perfect. He had such a great experience with them that we came back to pick out our wedding bands. I designed my band based on an idea that I saw in a picture, but wanted to change a few things. Again, they spent a generous amount of time working with us to get a solid idea of what we wanted, including sending photos of mock-ups and getting samples of other rings for me to try on. When my ring was finished, it was better than I imagined. I absolutely love my engagement ring and my wedding band. They provided amazing, professional service and the production time was within reason. They were transparent about the entire process. We highly recommend them to everyone!
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August 2023 by Edward Higgins
I've bought a few watches and a few pieces of jewelry for the woman in my life over the years.Even though I'm definitely not on the income level of most of there shoppers they always made me feel special and gave me impeccable service and advice.I think it's the best jewelry store in Boston
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May 2023 by Lina C.
I went to the Joseph Gann Jewelry Shop for the first time a week ago, and they explained everything to me. The customer service is excellent, and I've chosen to write favorable reviews again. They informed me that they have been in business since 1933 and are a third generation Diamond, Jewelry, and Gift store. Over 4000 square feet of display space with a big variety of diamonds, new and estate settings, and wedding bands, as well as the opportunity to tailor and hand build what you want. Jewelry and watch repairs are performed on-site. Popular Swiss watches, as well as Boston-themed presents like Chelsea Clocks. They prioritize quality and value.
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April 2023 by Rachael Goldman
I had such a wonderful experience with the team at Joseph Gann Jewelers! Excellent service and fast shipping. I LOVE my new charm!
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July 2022 by Angelo Skritakis
Awesome customer service. My Godson purchased a watch for me as a gift. Needed to add links to lengthen. Was able to do on the same day I visited. Very knowledgeable staff and a great selection. If you're interested in any jewelry this the PLACE to go!!!
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July 2022 by David H.
Called this place on a Saturday and needed to fix 2 battery watches. He took me right away . Took him maybe 10 minutes and I was out. Very nice and professional and prices are great. Thank you. Will definitely be back.
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July 2022 by Gary M.
I was travelling and needed a quick turnaround on a jewelry repair and the team were very accommodating. Highly recommend.
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June 2022 by Claire O'Connell
Josh Gann went above and beyond to assist in getting a beautiful Chelsea clock on short notice. Went above and beyond!Highly recommend.
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June 2022 by Jerry F.
my name is jerry fitzgerald from pepperell, ma. i bought my first engagement ring from joseph gann in 1981. mr gann asked me all the important questions about the 7 Cs cut, clarity, carrot, ect. He brought out 5 one carrot blue solitaire diamond and explained each one in detail. i bought the very best graded 1 carrot blue solitaire diamond. My gann also explained about the setting for the diamond. My wife to be almost fell over when i prosed to her. Once she put it on and went to her job all her friends would say " turn that diamond off the brightness from your diamond is hurting my eyes" It would illuminate a bright blue under the fluorescent lights. I was so happy with my selection. i bought a wedding band that was all.30 points all the way around the wedding band for total diamond carrot weight of 5.50. for our 1 yr anniversary I bought her green emerald stones surrounding another blue 1 carrot solitaire diamond. Every ring was hand picked and custom made. Even though the marriage only lasted 9 yrs cz I was in the air force as a K9 officer working overseas all the time. I am 55 yrs old and single. So just to be prepared I bought another 1 carrot solitaire blue diamond with two .30 points each side. I will continue to buy any jewelry from mr gann.
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April 2022 by Carmen Chan
Joseph Gann is amazing! I can't recommend it enough. My fiance and I went to shop for our wedding bands, and to resize/explore options for a heirloom diamond ring. I was really nervous to get the heirloom ring worked on since it has been with the family for so long. Herbert wowed us with his knowledge. His patience and gentle manner really earned our trust to leave the heirloom ring in his care. He was the only jeweler we saw that day who took one look at the ring and immediately accurately described the ring's background (stone dating back to the 20s, and reset probably later in the 70s). He also was the only one who offered a reasonable suggestion, just simply resize and then lower the diamond (it's previous setting was laughably high, which was apparently all the rage in the 70s). This was much more affordable option, that other jewelers didn't offer and pushed us to reset it in a completely new setting.For the wedding bands, Herbert showed us various options. Their selection is massive, and the website does not represent all of their inventory. He answered of all our questions. When I couldn't decide if I wanted a diamond band or a hand carved band, he brought out a "Bread and Butter" box from his father, from the 30s. In it, he showed how he can customize the hand carved band and install 7 small diamonds. I loved that he wasn't pushy and only brought the Bread and Butter box out when I made an off-hand comment, "if only I can have both". Thanks to this suggestion, I now have the perfect wedding band!Joseph Gann is a gem of a family business. They have earned my lifelong business and I will come back for any jewelry purchases!
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April 2022 by Kelvin L.
Highly recommended! Very good customer service! I was supposed to have Josh to take care of my watch. He was busy when I got there. His dad was so nice to help me resize my watch while I was there. In and out in less than 10 minutes!
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November 2021 by Christian
Extremely fast shipping. The experience felt like I was in store even though I was out of state! I’m a big Seiko watch fan and they know their stuff. Extremely responsive on the phone. I wish I was a local but my bank account is happy I’m not…Can’t recommend them highly enough! If I could give 10 stars I would!
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November 2021 by Peter Barnard
International client here. Super quick turn-around time; incredibly helpful; goods arrived in perfect condition inside of a week.
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October 2021 by Phillip Grace
Good people fair price will continue to shop there .
