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November 2023 by JOHN FORNARO
Juan Polanco was very friendly and professional. He was very helpful with the vehicle I was interested in and bought.
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November 2023 by Ike Ayk
A wonderful experience, they took care of me from the reception to evaluating my trade to show me the car i’m interested in and coming to fair price. Truly a five star experience. I will definitely buy from them again. It was a truly pleasurable experience, which you don’t usually find at car dealerships. Will be definitely buy from them again. Aneudy, Victor, Kristin Thank you ☺️
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October 2023 by Robin Erb
Great experience buying my Unicorn aka Range Rover with Jaun Polanco !!!
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October 2023 by Lascelles Ingleton
I’m new to the Boston area and went to JLR Boston looking for a new vehicle . Juan was the salesman that assisted with my purchase. Excellent service most sincere salesmen I’ve come across very transparent with how they do business and Fernanda in finance was awesome as well they made the experience a smooth one ??
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October 2023 by NY LaserX
Waste of time. For over a week, two reps were wasting my time about getting into Land Rover Range Rover, just to get a call from a third person, who offered me 36 month lease with payments totaling $166,000 for a $137,000 LRIt's ok for a company to have ridiculous prices, but not to waste a person time for over a week,
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October 2023 by Isaac Garcia
The experience was great- from the minute we contacted the facility it felt right. Esther Alvarado made all arrangements for our visit. The vehicle we were there to see was prepared and ready for the test drive prior to our arrival. Juan Polanco was excellent, he took the time to show all options on the table and we were able to make a great decision and purchase or new Defender. Looking forward to out next purchase at this location!
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October 2023 by catarina andrade
Juan was super helpful and made process so easy. Definitely going back there for future deals. The professionalism at Herb Chambers is incredible and exceptional including the sales person Juan, the finance department and the managers. If your looking for quality with luxury visit this location.
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October 2023 by Disanka Mukadi
Best car dealership. Their customer service Is TOP. I worked with Juan and was so helpful on helping me choosing my evoque Range Over. Juan guided throughout the entire process. Fernanda was awesome and went all out to get me approved and got a lower monthly payment that I was expected. Best car dealership customer service
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October 2023 by Spiro Christopulos
My experience from my first call to make my service appointment until I picked up my car was exceptional! My service advisor Mike Wilson is superb! He kept me informed throughout my experience, provided his direct contact information, explained everything very clearly in advance, and was very respectful and considerate of my time. Kayla, one of Mike’s colleagues was very helpful solutioning a unique situation I had. Her resourcefulness, intuitive nature, and friendly disposition was something that stood out to me and made the experience that much more special. I had the good fortune of meeting Elmin who is the Service Manager who rolled up his sleeves to assist in a situation that arose, which demonstrated his understanding that “Everything Matters!” During my wait (in the very comfortable and well appointed guest area I might add), I was approached by Adil who is the General Manager who greeted me and welcomed me to the dealership. What I noticed most was the entire team worked like a team should. Together! I was thoroughly impressed how each team member helped the other out with absolutely no hesitation. All with the client in mind. When I received my car back, it was as clean as the day I bought it! So, from start to finish my client experience was top notch and surpassed any expectations I could have had. Strange to say, but I look forward to my next service appointment. Now that’s saying something!
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September 2023 by Aisha Hologan
A great overall experience from when we called and spoke with Esther, when entered the showroom to when we left. Very impressed by the facility's appearance and the family-friendly treatment from the entire staff. Aneudy was kind, knowledgeable and gave us suitable options per our preferences, and we are happy with our purchase.
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September 2023 by Manuel Gutierrez
From New York, I was in Boston by chance for a weekend and looked at their inventory. They got me a last minute appt to test drive and were very welcoming at the dealership. They were up front and honest about the car and fair with the price. I went back home and worked the logistics remotely. Denise (Customer care) Victor (Sales) and Johnny (Manager) all worked to make the deal easy and painless. Thank you!
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September 2023 by Jennifer A
I purchased an Audi from Juan at Land Rover Boston. Juan’s expertise made this process smooth. He is extremely knowledgeable and made us feel welcomed. We also had Fernanda from finance help us. Fernada is very throughout and accommodating. She truly was a delight to work with. All the staff was so attentive and welcoming. Thank you Land Rover Boston. I highly recommend buying your next car here. 5 out of 5 stars!
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August 2023 by Eleana M.
I purchased an Audi from Juan at Land Rover Boston. Juan's expertise made this process smooth. He is extremely knowledgeable and made us feel welcomed. We also had Fernanda from finance help us. Fernada is very throughout and accommodating. She truly was a delight to work with. All the staff was so attentive and welcoming. Thank you Land Rover Boston. I highly recommend buying your next car here. 5 out of 5 stars!
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August 2023 by Blake Gilstrap
I'd highly recommend staying away from this service facility if your vehicle needs regular maintenance or an unexpected repair. I visited this service facility after having my vehicle shipped from my home in the SE to CT for wheel balancing only be told that my vehicle needed over $4k in "critical suspension repairs" (despite the fact that it was just serviced and inspected by a dealer in GA and only driven 100 MILES prior to Land Rover Boston inspecting the vehicle).Additionally, I found a bungee cord perfectly wrapped around a portion of my suspension components minutes after leaving the dealer (it wasn't there previously, so I assume they were attempting to break something).Lastly, I've attempted to contact the service manager several times via phone (including voicemails) and as of now...weeks later...I've yet to receive a text, email or return call.This service facility is very dishonest and I'd highly recommend anyone to find another facility to visit.
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August 2023 by Christian Sayegh
I have a lot to say about my service experience at this location. First off this review should not be taken lightly as I work in the industry and have high expectations for customer service. I have also delt with numerous other luxury brands across New England including competing JLR dealerships. I am new to Boston and decided to get my 2021 Range Rover Velar serviced here for the first time. In the past I have been treated poorly by other dealerships and have not been able to take advantage of services like loaner accommodations because I didn't purchase the vehicle from them. I figured this location would have the same mentality. let me tell you I could not have been more incorrect. The entire process of servicing my car could not have been more high class. I worked with My Phan, and Mike and they are truly some of the best in the industry in my opinion. I had numerous issues separate from the service I was in for. Each problem was thoroughly diagnosed and repaired when I picked it up. Not to mention the car was spotless too. Mike and My's attention to detail, professionalism, and communication were just a few of the traits they should be recognized for. It is unusual to find a place like this that ACTUALLY cares and Is willing to go the extra mile for you. I am a first time customer to Herb Chambers Land Rover Boston and now one for life. Thank you to My, Mike and everyone involved that made my car perfect. I can not wait to go back and experience the service department again, and eventually experience the sales department. I LOVE THIS PLACE!!
