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December 2023 by Cynthia C.
Do not buy from the store. I bought a dress for 135 dollars and the quality was so cheap. It got ruined after I wore it once because of the flimsy fabric. The owners and staff are highly unprofessional and did not accept to return, refund, or give me anything back. The sales associates told me they were going to give me store credit and then lied and said they never said that to me, after their manager clearly told them to take back their statement. They also stalked my Instagram and made me feel uncomfortable. This store clearly does not care about its customers and will do nothing for you if they sell you damaged products. Also, the manager convinced me to get the dress because of the good quality (even tho I told her it's not in my budget), how ironic.
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August 2023 by Hannah C.
Went a few times this summer, looking for last-minute outfits. Every time, the staff have been incredibly friendly and welcoming -- I felt really comfortable browsing the boutique and trying clothes on. Special shout-out to Molly, who helped me pick out my final selection the first time I went and was really kind! The clothes themselves fit well and look good; I'd definitely come by again.
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May 2023 by Laura Steaner
We ordered dress for a special occasion, were hoping to get on time, but took over 7 days, beside when dress arrived it was full damages of stitches areas, no one seem like were caring enough to check quality before it was shipped.When contacted them, which is already was waste of our time, they said take pictures and refund! Why I would waste my time on going to PO, gasoline, which is extremely expensive here in LA and we don't even have currently transportation, plus leaving to go out of town for month, we got to do that? Are you serious? And before we even make time for pictures, tell us how you help us without all the return hassle, because obviously we cant wear this dress!They stated that they will replace!We took pictures, but now they are asking us to return again.We will be appealing charges on CC, filing BBB report and go further.Do not buy from this company!
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July 2022 by Jeanine B.
Came across this boutique while walking Newbury street. The staff were attention and helpful. They had a nice variety of clothes and various price points. Both my self (49) and my daughter (16), found clothes in this store which is rare.
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January 2022 by Mike J
I prefer Etsy for jewelry! Nice staff though.
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January 2022 by Kris V.
I ordered and paid for a jacket. It was a big find because this was the only place I found it on sale. Clearly they realized it was in high demand and canceled my order, sent me an email saying I canceled it then argued that the jacket did not pass their quality control inspection. I'm sure free people (fp) does not appreciate their brand carried by LIT being disparaged.
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September 2021 by Deena QK
Went in this weekend and the staff was so helpful and friendly! Great selection of formal and casual clothes. I usually frequent the Hanover street location but may need to start visiting this one more!
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August 2021 by Grace R.
I started working here about six months ago and could not have had better experience! All of my coworkers were so welcoming and really showed me the ropes quickly so that I could start learning on my own. When I worked shifts with Lisa, the owner, she was always so sweet and truly cared about me and my development. I always loved heading into work because everyone, including the customers, created such a positive environment! If I didn't have to go off to school I would still be working at LIT everyday!
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May 2021 by Edson Dias
Helpful staff. Good experience.
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January 2021 by Sahar Harvey
Wonderful experience! LIT Boutique was one of many stores I went to looking for a MOB dress. They listened to my vision. They were patient and informative.
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September 2020 by Mary T.
This is a really cute shop with a wide range of clothing for young and old. Their staff is very helpful and knowledgeable. Made great suggestions. I loved their hats (inside lining is adjustable) and bought two. I also found nice casual tops, dresses and cover-ups. Highly recommend shopping there.
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September 2020 by Brendan L.
Awful/rude staff. Would never support this business. Plenty of other places to shop at on Newbury St.
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August 2020 by Sue Green
Very stylish store, excellent displays, clean, staff friendly and very helpful. Love the clothes and hats.
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August 2020 by Jeffrey Schreiber
Lit did not send me an item for which I paid and did not bother to tell me either before I received my order of garments, presents for my fiancé, in the box when the garments were received, or after I received the order. I do not appreciate their unfair, deceptive, and duplicitous behavior and recommend that no one shop on their e-commerce site.
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August 2020 by Leslie C.
Bought a pair of sunglasses after one of the workers convinced me. Decided I didn't like them at all (don't know why I bought them) and wanted to return them. When I went to return, the worker told me they were final sale and could not be returned. When I purchased, no one ever told me they were final sale so I assumed I could return if need be. I never would have purchased if I knew they were final sale and feel like they did that on purpose. The worker who wouldn't let me return was rude and short with me. Will not be shopping there again due to their customer service.