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September 2025 by Michael Ziemba
L’Occitane is an experience you won’t regret! They offer lotions, fragrances, soaps, and more. The staff are more than willing to talk with you about what you need and help you find exactly what works for you. I keep coming back because the products and people are so good!
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July 2025 by Hope Pettengill
Mandy was so helpful and knew exactly what she was talking about, I ended up leaving the store with a different fragrance then what I had in mind and I’m so happy I did. Rosy made me a delicious latte as well. Thanks ladies, I very much appreciate your service. So happy with my purchases.
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July 2025 by Borhan Alizadeh
Didn’t give us the sample we requested.
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July 2025 by Jackie Ranger
Kind of a weird experience. Haha! I walked in and was looking around for a bit, and one of the employees came over to ask if I needed anything…twice. I had to say excuse me to get her out of the way because she was standing right in front of product that I was trying to look at. She kept following me around the store, which was obvious because it’s a smaller location to begin with. This all happened in a span of a few minutes. Allow customers to browse for a bit. Give us breathing room.
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April 2025 by Bruce Smith
I've been placing orders with this store since 2020 after our local L'Occitane closed. The manager at the time reached out to me because I was a regular at the store in Garden City , RI. I became a regular ordering gifts for friends and buying my steady line up of creams, soaps and oils. Up until my last order the customer service has been exemplary! I've had so many memorable experiences with this store and all the staff over the years. I left another review years ago that you may be able to still find online. They really seemed like they cared about you and they always stood behind their product if something went wrong. Last time I ordered I dealt with the new manager. I noticed a difference right away in her tone and manner. She fulfilled my order but not with the special touches that existed before. Today I called up and after the phone rang continuously I called back. I was greeted by a girl who clearly didn't want to be there. I had to double check to see if I had called the wrong number. After I asked her if I could place an order she told me we never place orders over the phone in a curt tone. I told her I'd spent hundreds of dollars over the last 5 years placing orders with this store over the phone. She hung up on me. I called back and she said she didn't know what happened. Then she told me she had to call the manager to find out how to have me pay with my credit card over the phone and hung up on me again. Needless to say my relationship with this store is over. There are many brands out there to buy creams and soaps from. What kept me coming back to that location was the customer service. I'm sure they won't care if they lose another customer because they clearly don't have any interest in working. Very sad to see the old staff gone!
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April 2025 by Leah Bulavsky
I went in to get a hand cream as a gift. I received some of the best customer service I’ve gotten in years from Ann. She is so kind, packaged and gift wrapped my purchase with so much care and made sure it was perfect. Ann is the best ☺️
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December 2024 by Nicole Freeman
Went in the store just to see if they still carry the product that was gifted to me in a gift set. Liz was so helpful and knew the products so well. I was so thankful I could get refills. Best customer service and great place to get a Christmas gift.
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October 2024 by Cold Leng
I had the best customer service at the cashier. I regret that I didn’t ask the staff’s name.
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August 2024 by Zhuldyz Tanatova
I would give 5 stars to Alisa. Yesterday I went to Prudential and decided to see what this store had to offer. When I walked in I was greeted by Alisa and she was very helpful.She also explained to me new items as a new shampoo and hand creams. I decided to buy the shower oil and additional she gave me a bunch of samples with my purchase. I will be definitely going back into to purchase different stuff.Alisa you’re the best.
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July 2024 by Jay D
In life sometimes you discover things when not looking, and my path to L’Occitane was a classic example of just such an encounter.
On a recent visit to the Prudential Mall, I sauntered into the store on a whim, not anticipating to buy anything. That mindset changed fairly quickly when I experienced the amazing fragrances and the variety of applications that were on hand. But that transformation was no accident, because Alisa who was minding the store, very adroitly guided me through the various products and offerings. Her knowledge and zeal was a great motivating factor and I ended up with the delightfully fragrant Almond oil and Japanese Cherry Blossom soap and cream. Alisa deserves credit in how she gives attention to customers and certainly in my case was a big factor in getting me on board as a satisfied and repeat customer.
If you are looking for a nice gift or something to pamper yourself, this store deserves a visit, and you may just find that most alluring scent that is irresistible.
Update: I had the occasion to recently visit the L’Occitane store at the Markville Mall in a Toronto suburb. I was equally pleased with the presentation and the ambiance, but more importantly with yet another great customer service experience. Yolanda Au was outstanding in helping me and other customers with the purchase, and her cheerful demeanor was a delight to be around. Yet another successful visit with a brand that I just recently got acquainted with.
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April 2024 by Lora
unprofessional, always on their phone and not helping you.
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April 2024 by Sami.K
unprofessional, always on their phone and not helping you.
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February 2024 by Yousef H. Almubarak
Good products
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December 2023 by noah c
I was treated really rudely at this store. The staff not only racially discriminated against the moment I walked in the store, she told me to leave because I “looked underaged” and that they do not sell to “underaged people”. The dark skin female staff, with sort of fluffy black hair that was tied up, in question not only took her name tag off before walking towards me but also gave me a disgusted type of look at me. Keep in mind all the other staffs in the store had their name tags on. I have been to this store before and was treated with respect that a customer deserves but not this time. I was looking at the hand creams and was going to try one of them on, the sample cream had a sign on it that said “try on” or “try me”, and the staff in question walked over and rudely told me that “only customers are allowed to try the sample hand creams.” The female staff profiled as a poor person and was adamant that I would not be purchasing anything because I was poor. I came to L’occitane specifically for their face wash as I have used it and quite liked it. I had go through this horrendous interaction just to buy my face wash. When I bought the product, a different staff who seemed to be white also gave me this disgusted look at me and did not give me a receipt for my purchase, even when I asked for the receipt. After buying the face wash I wanted to look at a couple other products, the same dark skin female staff came up to me and rudely told me that they were closing and kicked me out of the store. I came into the store at around 4pm and was there for maybe 15minutes max, on google the store says that they close at 8pm. With this interaction today, I would like to advise all other customers of this establishment to go a different L’occitane such as the one in Natick, until the store handles this situation. These remarks made by the female staff in question is inappropriate and should be handled asap, as this is harming the company’s image. It would be stupid of the store to take this matter seriously as you are losing customers because of untrained staff, thank you.
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July 2023 by Evi Is
Very Bad costumer services they don’t Pay attention to the customer not kind not professional work it better to go to Natick mall where you find good customer services
