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November 2023 by Hannah Finck
Great experience at this store! All employees where friendly and kind. Emily was very helpful✨
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August 2023 by Brenda Nguyen
One of the best staff in the Pru! Incredibly eager to help.
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June 2023 by Kate Lieshok
Bought everything I planned to buy in the store. Sales associates were very helpful and friendly.I wish there were more leggings in stock.
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May 2023 by Kath Martin
Walked in the store and every single employee had the longest face and so miserable not one person greeted or engaged even after asking how are they doing ? I left I won’t give a store business that won’t even acknowledge or have the common courtesy to greet a customer back.
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April 2023 by Millie Goins
Had just what I was looking for.
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March 2023 by Olivia C Siegel
Today I was accused by the manager of this Lululemon location of producing a fraudulent receipt to return clothes that I bought on the Lululemon website. He refused to allow the return, cited a "company policy" that you can't return over x number of items but refused to tell me what that number was, and suggested that I produced fake email receipts as well as a fake paper receipt. Afterwards, when I went to the location on Newbury to do the return I had no issues. Unrelated, but I will also add that I watched him help another customer evade tax law by putting the tax on a gift card. I know this all sounds ridiculous because it was and it is entirely the truth.
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February 2023 by Olivia S.
Today I was accused by the manager of this Lululemon location of producing a fraudulent receipt to return clothes that I bought on the Lululemon website. He refused to allow the return, cited a "company policy" that you can't return over x number of items but refused to tell me what that number was, and suggested that I produced fake email receipts as well as a fake paper receipt. Afterwards, when I went to the location on Newbury to do the return I had no issues. Unrelated, but I will also add that I watched him help another customer evade tax law by putting the tax on a gift card. I know this all sounds ridiculous because it was and it is entirely the truth.
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January 2023 by Ryan Taylor
Normally would have given 5 stars because of the military discount and the quality but now to get the military discount you have to create an account with the company. Complete garbage and very annoying.
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January 2023 by Roaa Elgabrouny
Used to be my go-to store, but apparently they have a new change of management that’s just extremely rude. This store lost a customer for sure.
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March 2022 by Emma Freeborn
After talking to the first store associate I ran into, I was about ready to walk back out. When she asked me if I needed help, I said yes I’d appreciate that because I didn’t know my size since I tended to wear off brand leggings. She just snickered at me.Maddie on the other hand was wonderful in helping me find the perfect pair of leggings. She is the reason I’m leaving a five star review. She was super patient and kind even though I didn’t know my size. I never felt embarrassed when talking to her, and it seemed like she genuinely wanted to help me. I appreciate all of her help and kindness, and I ended up leaving with my new favorite pair of leggings that fit perfectly!
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March 2022 by Bianca Dimailig
the store was clean and well kept however not all the employees were the nicest. One of the two employees at the dressing room was super sweet and kind but the other was not the kindest. However when another lady who came in from out of the country and was buying many things she was super kind, helpful, and talkative to her. Additionally I went to exchange leggings for another style and size and the tag said 98. However the checkout rang up 118 and I said the tag said 98 and she said they mistagged it and that was the price. I ended up just getting a tank. The next day I went to the newbury lululemon and they were the kindest. They told me lululemon has to honor the price tag and they were sorry that happened. I highly recommend going to the lululemon on newbury. It is 2 mins away from the prudential one, nicer people and a bigger store.
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September 2021 by Darvy Cruz
Had a so-so experience. I was greeted and offered service quickly, store was clean. The strange part was at the checkout. My husband grabbed two shorts for himself and a pair for me. He gave the sales girl his first responder id and she said in a not-so-clear and rude way that the discount was just for him. All the meanwhile disregarding my presence completely. We didn’t know what she meant and realized she only discounted his items and not mine. I find it odd that a husband can’t buy his wife items and that the sales person was awkward and invasive. If this very bizarre policy holds true then provide some training to the employees so they can communicate your policy without offending people’s spouses.
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August 2021 by Darvy Khun
Had a so-so experience. I was greeted and offered service quickly, store was clean. The strange part was at the checkout. My husband grabbed two shorts for himself and a pair for me. He gave the sales girl his first responder id and she said in a not-so-clear and rude way that the discount was just for him. All the meanwhile disregarding my presence completely. We didn’t know what she meant and realized she only discounted his items and not mine. I find it odd that a husband can’t buy his wife items and that the sales person was awkward and invasive. If this very bizarre policy holds true then provide some training to the employees so they can communicate your policy without offending people’s spouses.
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May 2021 by S G
Amazing staff! Clean and took COVID - 19 very seriously!
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July 2020 by Melissa K.
Love this company but some employees need to stop being disrespectful. This is the only store I have experienced an attitude from an employee. I have recently taken my leggings to the store to get them hemmed, the manager was kindly offered me a new leggings because I had the first release and they were really old. It's my fault that I didn't try them when I was there and I just trusted the person and took them home without checking if they the same style/fabric. That night when I figured that they are not the same I took them back and asked if I can either get my leggings back to change them with the same style. And I was accused by an employee of front of everyone like I constantly bring stuff and change them. When her manager heard what happened and talked to her her attitude changed 180. Honestly online customer service is probably a better of then the employees at the store.
