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February 2024 by Aida Lopez
I absolutely love lululemon, how ever this lulu lemon I visited on newberry street in Boston, on 02/11/2024 had the worst customer service I’ve ever experienced. There was a man named JUSTIN who checked me out, he made me want to put my items back and just leave. Very unfriendly and unwelcoming. I don’t think this is the way this company ever wants to represent its self and its employees like these that tarnish our shopping experience. I hope this can be corrected
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February 2024 by Greta Belsole
It’s so organized in this location and everyone is very kind, Rachel especially was outstanding!
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November 2023 by Alex Clements
Nice store if a little overpriced.However 2 store employees gave me incorrect advice on international returns which has left me $97 out of pocket which considering their focus on customer experience is incredibly disappointing
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October 2023 by kaushik srinivasa
I have been to many Lulu lemon stores and by far this store had and has the worst customer service. On the day of purchase the fitting room helper was not willing to help - communication between the team was poor, I had to go back to the checkout and they helped me after confirming what I needed (other store always helped me in this matter) was doable. It’s been over 3 weeks since I got any email back, the phone line is never answered and the one time they answered, they never called me back to update as promised. Their voice mail box is full and there is no other way to contact them other than to stop by the store. I would not recommend shopping here.
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October 2023 by Dennis M.
I ordered shorts online for a friend. After a week no update, no delivery time. When I ping customer service I get a chatbot who was of no use. This is now the third time I've had issues with online purchases with Lululemon. Nice product but really poor online business.
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September 2023 by 程敏
Poor service and rude staff... Unpolite when asking for new one. And pretend she didn't see the stain on the pantsExtremly rude and replied "so. what's wrong with this one, ah" .... Unbelievable
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August 2023 by Christopher Robinson, MDPhD
Mr. Calvin McDonald,This review goes out to your amazing team here: Elaine Sathler, Emily H, and Alex.Finding the right style of gear is essential to anyone who exercises or just loves to be fashionable while pretending to exercise (me).Having an eye for fashion and a smile while working on the busy and famous Newbury Street are qualities that many do not possess. Those three have it!I walked in not knowing what I needed, and the three above knew exactly what I needed by the look on my face with all the many amazing options. I left with a smile as I got gear that was exceptionally curated by those three. I was guided towards something I wouldn’t have found without those three.Andy, the leader, amazing job at leading your team. Leading is not managing. The latter requires way too much effort, and the former is just seamless as your team will move forward simply because they are awesome! Amazing job for the team you lead!!!
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August 2023 by Showan Asyabi
Despite the Lululemon quality promise, the staff at this store refuse to do anything about broken zippers or products. The lululemon in Boylston street is much better. Will never come back to this store
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June 2023 by Hakan Yavuz
Nice store. Unnecessarily loud music inside the store, that limits the time I could bear to be exposed this much sound. Should be much worse and beyond the health limit for employees
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June 2023 by Isabella G
Al completely made my visit today… she’s a model staff member who reminded me of why I love this company! Thank you:)
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June 2023 by Shane Lunsford
What can I say just take my money! Service was great and products are always high quality!
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April 2023 by Cameron Salamone
This is one of their experiential stores, I was blown away! Right upstairs you have access to studios, a lounge, full locker rooms and a cafe. Incredible!
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April 2023 by Monica Missall Ash
My daughter and I had a wonderful experience at this store! The staff was very helpful and we especially enjoyed speaking with Sierra. Be sure to check out the upstairs area where exercise classes are held along with a beverage bar.
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January 2023 by Tineia Andrews
Nice store, just very over priced
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December 2022 by Ethan Byrne
Annabel was super helpful in selecting some cold weather running gear. Ready to crush a sub 3 hour half marathon. (Pic unrelated but I accidentally added it and I don’t know how to remove it)
