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October 2023 by Nickee K.
Great location!! Everything is laid out nice, and it is fun to wander around smelling things. They have a good selection of all seasonal items here, and I love the bath bombs. The staff is also very sweet and polite.
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October 2023 by Alexandra A.
Horrific customer service and products. They smell like crap and don't work. I wouldn't shop here. Avoid, broke out in a major rash from their soap.
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August 2023 by Colleen
Max was incredible and I could not have asked for a better first experience in lush, endless patience even though I smelled every single thing in the store!
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August 2023 by Autumn Longo
Staff were friendly, accommodating, and willing to help. I just couldn't stand the overwhelming fragrances; it started to give me a bad headache!
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August 2023 by A
Friendly staff, nicely laid out store.
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July 2023 by Lauren White
Amanda was absolutely incredible with me and my friends from France! She made our first lush experience incredible! She was so kind and so knowledgeable! She gave us some lovely samples and just made the visit so special for us! The products are so gorgeous, with her help I got exactly what I needed! I hope you see this Amanda! You’re amazing! The world needs more people like you!
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June 2023 by sahara Delk
The whole staff gives off weird vibes.. the larger blonde woman is so rude and unhelpful. While I was testing out products in the mirror her and the staff just stood in the way of the mirror. It become so uncomfortable that I asked if there was another mirror. Mind you I'm very friendly. As well as I come in here every week to buy products. They're service just sucks. Would not recommend this location.
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May 2023 by Eileen M.
Just visiting Boston from LA and we happen to have a bathtub in our hotel room, so I found a Lush near by.I am very sensitive to smells and certain ingredients lately and I wanted to get the new Super Mario Bros. Bath bomb. Each one holds a surprise soap in the middle. The salesperson was gracious enough to run downs the different scents that were available. I decided on this one and he went an sniffed each bomb to find the right one! I wish I had got his name! He made my day and my vacation.I enjoyed my bath very much!
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May 2023 by Vi Nguyen
I just wanted to say thank you to Melissa, Lauren, and co. (My apologies as I didn’t get everyone’s name; if you see this review can you please comment your name?) for my experience at Lush today. The employees on 5/13 at noon helped me out enthusiastically and kindly gifted me a gift. I will absolutely return with joy to this location as I’ve never felt more welcomed in a store! Thank you Melissa, Lauren and everyone who helped me today :)
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May 2023 by V D.
I just wanted to say thank you to Melissa, Lauren, and co. (My apologies as I didn't get everyone's name; if you see this review can you please comment your name?) for my experience at Lush today. The employees on 5/13 at noon helped me out enthusiastically and kindly gifted me a gift. I will absolutely return with joy to this location as I've never felt more welcomed in a store! Thank you Melissa, Lauren, and everyone who helped me today :)
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April 2023 by Chewy Boese
A small store, but they have everything.It's the best Lush storefront I've been to in the US, UK, and Ireland! It's because the staff are friendly, genuinely sweet, and not pushy at all. They are helpful, but never big you. And they all seem to know all of the products inside and out.Bonus: All the staff have great style.
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April 2023 by Victoria Gelmi
Service here is great - there is no shortage of team members who want to explain all their products to you. Amazing experience!
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April 2023 by Jongchan Park (JC)
Qualitative products and great service. They also give some samples you can try on. Very good stuff as gifts or self treatment.
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April 2023 by Eri E.
I love visiting this Lush in Boston! I remembered when they were a tiny store on Newbury and now they're in this repurposed furniture store space - more room for more stuff. What makes this Lush different from your typical mall Lush is that there's far more variety of bath bombs and more stock of limited items. I went during the Mario promotion and as you can see in the photos, they still had plenty of the Super Mario exclusives that were normally sold out at the mall stores. I liked the variety of products and selection. I usually stop by here anytime I visit so I can get some bath bombs while I'm on vacation - worth checking out if you love to pamper yourself!
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March 2023 by Vivian Cheng
Tried a bunch of different products and loved the scent boost. The employees were super friendly and provided thoughtful recommendations. Love gift shopping for myself here!