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October 2025 by Madison
Came here at the end of a long shopping day looking for an emergency outfit, and the staff did not disappoint!! I laid out the vibe I was looking for and they not only helped my pull items but gave me advice and a hype up along the way. Specifically Justice, Jackie, and Stacy were absolutely amazing! Great customer service and super friendly even at the end of the night. Jackie (the stylist) listened to my feedback and pulled things I didn’t even think of trying on, Justice is super friendly and knew exactly what I was going for and Stacy was quick to ask if I needed help with anything and enlisted the help of others to make my experience even better. Genuinely had an amazing experience because of them :)
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September 2025 by As K
Definitely one of their best locations! But please put a new girl up front at the register… she works incredibly slow and I am a very patient person.
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September 2025 by Guadalupe
I had such a great experience at this Madewell located at the Pundential Center! Even though I went during a busy time, I was still taken care of quickly and kindly. I originally came in to make some returns from an online order, and Zoe helped me out—she was so sweet and bubbly, which made the process really easy.
I also tried on and ordered a couple of items while I was there. The store was well-stocked with most of the styles I’d seen online, and for the sizes they didn’t have in store, they were able to order them for me on the spot. Everything went smoothly from start to finish.
Overall, this was one of the best in-store experiences I’ve had at Madewell. The staff was friendly, helpful, and the store itself was nicely stocked. I would definitely recommend this location!
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October 2023 by Leslie N
Chana knows her jeans!!!She helped me finally figure out my fit, which took a while. Liam was also very helpful.
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September 2023 by Tanya Mysko
I go here only to try things on and then order online. Or go to the one on Newbury Street. The staff in this store are not helpful in any way.
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May 2023 by K Rob
I visited the store on Sunday 05/07/23. I was never acknowledged by any of the sales associates. A couple of them looked me directly in my face and walked on by. I initially thought they were customers. I had a couple of items in my hand that I wanted to purchase. After being totally ignored , I decided to go down to Polo Ralph Lauren and purchase a few items. The sales associates immediately greeted me and extended their help willingly. I love to shop at Madewell , but I will never shop at the Prudential Center location again.
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June 2022 by Nicholas Estes
Nice store with well made items.
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November 2021 by Shay McIntosh
FYI that this store, like basically all Madewell brick and mortar locations, doesn’t carry any sizes over XL unless you are looking for jeans in a couple different cuts.
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August 2021 by Kellie Taborsak
Channette helped me find the most perfect pair of jeans ❤️ Great experience
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February 2020 by Sasha Garfield
I cannot speak highly enough of my experience here. Kylie was exceptionally helpful in figuring out a flattering fit and style for my body type and honored a slightly unusual return/exchange. Thank you!
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October 2019 by Brianna LeRose
Cute clothes but staff is rude and unhelpful especially the manager. I will not be returning to this location.
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October 2019 by Inaya Robinson
Madewell has quality clothing that isn’t too trendy. The prices are a bit high.
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August 2019 by Becky Tseng
I used to like this Madewell store, but somehow the stuff became so rude and unhelpful. Everyone seems very unhappy with their job and don’t even want to talk to each other and help customer.
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July 2019 by Jade Dionna
I use to prefer this store to the Newbury location just because it was easier to move around and it has a bigger fitting room. Unfortunately, the staff here are rude and unhelpful.
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June 2019 by Maria Hurtado
I love Madewell and was excited to go to this store since it's located in the center of Prudential mall but I was barely helped out when asking for an item and when I asked if the closet store could have it the associate I asked did not even try to help in calling to check. She had a rude attitude and made absolutely no effort. I was very disappointed and will remember to only go to the Newbury location when I am in Boston.
