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February 2024 by Elaine Zz
Unpleasant purchase experience because they did not give extra discount for sale items even though they had the sign outside the door and I confirmed twice before purchase. The store member attitude was very unhelpful and inpatient. Why my friend got discount for sale item but not me?
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January 2024 by Mary Beth
It's a great store expensive for the jeans that I personally think and the return policy was not that well but the people were polite
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August 2023 by Autumn Longo
Fabulous store and wonderful clothes selection--you might even get lucky with the sale section! Lily was so helpful and kind to assist me with whatever I needed!!
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June 2023 by Emma Xue
Great experience. Unfortunately, they didn't have my size. But, their serive absolutely led to me order four clothes online later.
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October 2022 by Brooke Angell
Was helped by Jill who was very accommodating and helpful when placing a return. I come here often and the atmosphere is always very welcoming and friendly; very well-managed and am always happy coming here
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September 2022 by Liza Smith
Every time I visit this location, staff are very friendly and accommodating to me. They usually have up to size 32 jeans/pants in stock. Fair warning to PoC-- I don't know what it is about this l store but expect to be cut in line of or jostled here by non-PoC. I haven't had a bad experience with employees but the customers create a very unwelcoming vibe (iykyk).
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June 2022 by Neko Smith
Every time I visit this location, staff are very friendly and accommodating to me. They usually have up to size 32 jeans/pants in stock. Fair warning to PoC-- I don't know what it is about this l store but expect to be cut in line of or jostled here by non-PoC. I haven't had a bad experience with employees but the customers create a very unwelcoming vibe (iykyk).
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May 2022 by Kitty Sur
Came to read their low reviews to see if they experienced the same … and of course… everyone not greeted/acknowledged in the reviews was a person of color. Same as me. Literally saw white girls greeted and acknowledged all around me.As a New Yorker, I’m never shocked when I come across this treatment in other cities, it’s just crazy that it’s still happening.Be better Madewell. All colors and races like your brand , have money, and can afford your clothes. It’s 2022.
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April 2022 by Tatiana Fesenko
Jasmine is the best!I had a stylist appointment with Jasmine C. She was above expectations! She picked great items for me and helped to find the right size. She is kind, patient and professional. I love wearing the clothes she helped me with!
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December 2021 by Jill P.
This location has the BEST service and a great selection of what's available online. I love the style and quality of Madewell. Each piece feels classic yet unique and stylish.
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June 2021 by Laney K.
Eleanor was so helpful and sweet when I placed an order over the phone. I had a pair of jeans shipped to another state from her store and the process was very easy. Thanks Eleanor~
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May 2021 by Meghan Fuery
Thank you Tana for providing such amazing service! She took the time to answer all my questions about monogramming and returns and was also incredibly knowledgeable about all the products.
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February 2021 by Rania Chafint
Service at a high level. The prices are reasonable, the clothes are of good quality. Will be back soon for new clothes!
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July 2020 by Richard Hawke
Great staff
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December 2019 by Cayla Yang
Tana was the most AMAZING help in exchanging a pair of boots that I had bought and went so above and beyond to make sure that everything worked out. Even though the store had gotten pretty busy, and a line had formed behind me (eek), she remained friendly and attentive. Also huge shoutout to her multi tasking skills - she was managing the floor, checking inventory AND answering other questions from shoppers all while on the phone dealing with my exchange. Thanks Tana!
