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September 2023 by Jon P.
After failing inspection at another station ball joints and rear brakes, I made an appointment to have my truck looked at here. It took 2 weeks for the appointment and they kept my truck for 3 days just to diagnose what it failed inspection for. I had to call them on the 3rd day just to see what was going on. The repairs were scheduled for the next week and took 2 more days. After the repairs new problems began in the areas the work was done. Maybe coincidence maybe not. I think probably not.Here is what I know is not coincidence which leads to my 1 star rating.1. They do not know how to use email or they just ignore them.2. They returned my truck to me after repairs with noises coming from the wheels.3. A 2nd time they tried to return my truck to me with multiple errors and warnings on the console to have abs, traction control and other systems serviced but I refused till they fixed this.4. Looking under the truck myself at where the work was done I noticed multiple hoses/wires were left unsupported and free hanging in the wheel wells. I could clearly see where they were suppose to be secured with clips.5. The original repairs cost 3.2k and then another 1.3K was estimated for the new issues. 6. I had no issues with my truck prior to taking it here for service.I decided not to return here for service at the recommendations of nearly everyone I asked what I should do. That includes family that originally recommended McCracken and members in an online community of pickup truck owners.
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July 2023 by Cheyann Roderick
The receptionist is nice, but still just as sketchy.First they tell me it will be $1,600 for a new left front lower control arm, bushings, oil change, air filter and conditioning re charge, which is obviously too much and I tell them just as much.I then tell them to fix the most important things which are the left front lower control arm and the bushings, and they tell me that it will be $1,000, which again I know is too much.So I again ask them how much for just the bushings and they tell me $500 which is even more crazy.They then proceed to warn me (threaten) that they will have to write my car off as unsafe to drive if I dont get both fixed so I tell them thats fine just fixed the bushings. At this point I just wanted my car back.After the weekend they call me again and tell me that they miraculously fount a left front lower control arm with bushings attatched, but I think they could tell that I was now suspicious and they were not going to be able to squeeze any more money out of me, so now it will only cost me $423. Still a ridiculously hight price.I get the receipt back and the control arm turns out to have only cost $97, and they charged me $230 for 1.5 hours of labor which only came out to $328, and they charged me another $95 for "taxes and miscellaneous charges"??? the prices are EXTREME.Know that I told them my car was also over heating when you drive it for 20mins, and they tell me they drove my car around and cant get it to overheat (which is a lie). I get my car back two days later and 25 mins into the drive my car starts overheating and 10mins later the hood starts steaming, my break lights come on, my coolant had completely leaked out, and my car cant move and I have to get towed home.Along with the receipt, they gave me future prices for the coolant recharge and air filter change. For a $45 recharge they would charge me $172 for 1.2 hours of labour. It seems like price of the part they order is low they will triple the labor cost.These people will try to squeeze every last dime they can out of you if you look like you dont know anything or just obviously moved to the area. It is obvious they did not take my car for a drive to check the overheating issue and probably messed something up in the process of fixing my car.Lesson Learned: Just go to your regular mechanic who would never rip you off and actually fix your car.
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July 2023 by Laura Mahoney
As always, the best customer service. Honest, accommodating, friendly. I have been a customer for 20 years and always will be. Recommend without hesitation!Services: Vehicle Inspection
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April 2023 by Timmay Lars
I recently took my vehicle to McCracken for some diagnostic and repair work. I was very impressed with the staff's professionalism and quality of work. Very reasonable price for all the work I had done. Definitely will be my go-to mechanic moving forward.Service: Engine repair
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April 2023 by Aidan Parkinson
I live in the same neighborhood as McCracken's, so I use them frequently. On this occasion I needed front brakes replaced and the oil changed. The girl at the front desk took careful notes of what I was reporting as the problem then the mechanics addressed the issues systematically and effectively. They are the best. The job gets done well and in a timely manner and you don't feel like you are being swindled. The car is now running great again. I feel lucky to have them nearby.Service: General repairs & maintenance
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April 2023 by Taylor Packer
This place is the real deal! They are up front about costs and give point by point gor each repair. I really appreciate the digital look over aspect as well. They did a great job on my car- I found a mechanic I will return to!
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January 2023 by Steve DiNisco
Moved here from Newburyport 1-1/2 years ago. Needed some work done and McCracken was recommended. Very nice, professional, and accommodating people! Jobs were well done
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January 2023 by Brian Duckworth
Honest, timely, friendly and professional. Great communication and I’ve always been pleased with and had complete confidence in their work.
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December 2022 by K Ho
I came in with a check engine light on, was nervous about what the issue might be, was I going to be spending hundreds of thousands of dollars to fix the issue?Luckily I decided not to go to the Alston Toyota dealer and tried McCracken. Mark was great to chat with and told me to come in later that day. The technician checked the computer code which said I had a major fuel system leak, he asked if I'd recently refueled (I hadn't but had noticed the cap loose/off the last time I did), he told me the loose cap was likely all that was wrong. He cleared the code and told me to come back in if I had another issue. I asked what I owed for the diagnosis, nothing they said. Wow! Awesome honest mechanics!!I went in for a general inspection of the car later that month. They were great to work with, the service was done quickly and the cost was reasonable.I'm recommending McCracken to anyone who needs a good honest mechanic who is easy to talk with and seems to really know what they're doing. THANKS AGAIN!
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August 2022 by Jason L.
Do not bring your car here. After being told they could change my oil and then being told they could not once they had it in the service bay because they didn't have the right gasket I drove away only to have my check engine light come on so I went to the dealer and when they popped the hood we discovered that the oil cap had not been put back on so oil blew out over the entire engine. $800 to fix the damage and clean off the oil. McCrakken claims no repsonsibilty, as if the cap just magically came off. Crooks.
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August 2022 by Irene Ming
I am so glad I found them here in WR, they are friendly, professional and prompt, can’t ask for more. Highly recommend.Services: Oil change
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July 2022 by Joe Smith
Any job at McCracken’s, big or small, is done thoroughly with friendly and professional service. I’ve used their services for many years and have never been disappointed.Services: Electrical repair
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July 2022 by Kathy McGrath
I’m sure they do a lot more on cars that I don’t know about! I’m glad I “discovered” them this year as I am so tired of overpaying for things at the dealerships!Services: Vehicle safety inspection
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June 2022 by Benny Garcia
My great friend Joel Tucker is the GREATEST AUTO MECHANIC I KNOW & He works HERE !!! Ask for Him then you’ll be completely SATISFIED:-)
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April 2022 by Suzanne Hall
Mark was truly a professional! He was kind and honest in his work with my Camry. I highly recommend using this friendly, local, and knowledgeable shop!!Services: Vehicle Inspection