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February 2024 by Jimmy S.
You don't answer your phone and when you do no one has an answer. Looks like a mistakes I made. I will be notified the papers
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October 2023 by Paula M.
Unfortunately, I recently joined this credit union. I found it impossible to get customer service in person and over the phone. Long holds on the phone led me to being hung up on or people who had no clue how to help me. Monies deposited via transfer from another bank account (that I own) were not available for me until 7 days after the transfer. The bank had the funds but would not provide me w/access. This was not a check! In addition, I was told that this would continue to happen to me for at least 3 months. What's the point in opening bank accounts if you cannot access your funds? I'm joining a different bank ASAP.
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October 2023 by Gennaro P.
Metro credit unioñ, has always been correct with my money ?? never experienced a bad thing with METRO CREDIT UNION. Cudos too METRO CREDIT UNION.... for there professional ism. To the public.
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October 2023 by Donna M.
Absolute trash. Hold on the phone for hours just to have someone answer and say " ok let me transfer you to someone who can help you" and then the line hangs up. This has happened to be four different times. I can't wait to pay off this loan and never use this bank again.
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October 2023 by Anna M.
Awesome bank if you have unlimited time and don't mind spending your morning listening to elevator music. Probably would have an easier time getting in touch with the Messiah then trying to reach a representative. Best part is when they answer an hour later they still can't help! Place sucks.
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September 2023 by Cora Lopes
Getting a live person to talk to takes forever. I just wasted an hour of my life going through the same thing I go the every year with this bank charging me maintenance fees when they shouldn’t be. I have had Christmas club with this bank for over 10 years and am now closing it because they can’t get their story straight. When I told the woman in I will just close my account she hung up on me!! Absolutely unprofessional. This is a trash bag, avoid using this bank at all cost.
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September 2023 by Moto Blanco
MCU is a trash bank. For no apparent reason they have stopped sending me my statements. If I call them I get dumped into an endless phone queue. Online banking never accepts my ID and password. I CANT WAIT to get away from this garbage bank.
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September 2023 by Darrell Kelton
Metro Credit Union is one of the worst financial institutions that I have ever dealt with. If you are a small business owner avoid Metro Credit Union at all cost.
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September 2023 by michael c.
My stomach card was charged $10 00 replacement Fee for a replacement card. what a bunch of greedy bastards. Don't Bank at this institution.
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September 2023 by Vero J.
I went to the Andover St Metro in Peabody, to make a couple of changes in my account. I was helped professionally and quickly, it was a smooth service. Great customer service. Thank you! definitely will recommend to my friends and famil.
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August 2023 by murat oktem
What a horrible company. I miss the change of getting car because their horrible loan officers didn’t call me back and answer my mails. Stay away from this scam bank.
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July 2023 by P M
Dyana’s demeanor and overall “customer service” is demeaning and unprofessional. People that come to this location deserve better.
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June 2023 by OUMARU B BAH
am so happy for you TJ Shenoy,You are the best for me, in this Metro Bank.
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May 2023 by Michell Pearsall
Metro Credit Union on Mass Ave is the best at their customers service. the employees are wonderfu,l very patient. No matter what the problems are. I'm glad to be part of the family at metro credit Union! Thank you Tj .
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May 2023 by LMR Roofing and Siding
I am very satisfied with my visit at the branch on mass Lilly was very professional and answered all my questions.
